TUI United Kingdom
Wigmore House, Wigmore Lane,
Luton, LU2 9TN,
United Kingdom
Luton, LU2 9TN,
United Kingdom
44 1582-642-100
Leisure and Hospitality
TUI United Kingdom Technographics
TUI United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TUI United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 TUI United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TUI United Kingdom has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, FlightKeys 5D for Flight Management in 2020, Oracle Endeca for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TUI United Kingdom is running and its propensity to invest more and deepen its relationship with SAP , Barclaycard , Serrala or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TUI United Kingdom revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TUI United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TUI United Kingdom Tech Stack and Enterprise Applications
TUI United Kingdom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, TUI United Kingdom implemented SAP ERP ECC 6.0 as an ERP Financial program to standardize finance operations across its UK and Central Europe footprint. The rollout was executed under the STUART Programme and targeted core finance modernization within the finance business function, aligning SAP ERP ECC 6.0 ERP Financial capabilities to group reporting and reconciliation needs.
Release 1, delivered as SP1 and completed in February 2015, focused on SAP ECC6 Accounting, Agent Statements and Billing to support the Phoenix Programme for TUI UK digital sales platforms. Release 2, delivered as SP2 in May 2016, expanded SAP ERP ECC 6.0 coverage to include SD, FI, CO, MM, BI, BO and SRM modules and incorporated ReadSoft for invoice processing, reflecting a broad financial and order-to-cash automation scope.
The programme included 37 system interfaces and 82 custom reports, indicating an enterprise integration layer tying SAP ERP ECC 6.0 to upstream and downstream systems. Operational coverage was centered on Group Finance with PMO delivery and cutover management conducted from Luton, and the deployment activities included module configuration, interface orchestration and report migration to support R2R, P2P, O2C and SRM processes.
Governance and program controls were formalized through PMO-managed releases and cutover planning, with a programme budget of £30m. The implementation delivered standardized finance processes, enhanced reporting and reconciliation through BI and BO, COSO compliant preventative controls, and a simplified system landscape by replacing Oracle Financials with SAP ECC6 Financial modules.
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2014 | 2014 |
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TUI United Kingdom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FlightKeys | Legacy | FlightKeys 5D | Flight Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, TUI United Kingdom implemented FlightKeys 5D as its Flight Management application to standardize operational flight plan formatting and strengthen dispatch workflows. The deployment positioned FlightKeys 5D as the core Flight Management engine for TUI United Kingdom flight operations.
FlightKeys 5D was configured to produce Operational Flight Plans using the FlightKeys flight plan format, a format currently used by American Airlines, Southwest Airlines, Air New Zealand, Volotea, TUI, Allegiant, Breeze, Endeavor Air, Envoy Air, JetBlue, Sunwing Airlines, and Air Canada. The implementation included OFP generation and formatting capabilities, route and fuel calculation workflows, weight and balance data ingestion, and aeronautical data alignment consistent with Flight Management functional expectations.
Operational coverage focused on TUI United Kingdom flight operations and dispatch, with system interfaces organized around aeronautical data feeds, NOTAM and airway information ingestion, crew and dispatch workflow handoffs, and flight plan distribution channels to external partners and ATC. Governance emphasized centralized template control for FlightKeys formatted outputs, rule-based OFP configuration, and phased change control across operational teams to ensure consistent use of the FlightKeys 5D Flight Management capabilities.
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TUI United Kingdom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Endeca | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017, TUI United Kingdom implemented Oracle Endeca on its website to provide advanced site search, guided navigation, and product discovery capabilities. The deployment positioned Oracle Endeca within the company Analytics and BI footprint, with Oracle Endeca serving as the website-facing discovery and indexing layer that supports customer-facing content organization and e-commerce search workflows.
The implementation focused on Endeca indexing, faceted navigation, relevance tuning, and merchandising controls consistent with search and discovery use cases in the Analytics and BI category. Operational responsibility centered on e-commerce and marketing teams for catalog and content indexing, with governance defined around editorial controls for result curation and scheduled indexing processes to refresh public site content and product listings.
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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TUI United Kingdom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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TUI United Kingdom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2019 | 2019 |
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TUI United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2016 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation | CRM |
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2016 | 2016 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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TUI United Kingdom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TUI United Kingdom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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TUI United Kingdom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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TUI United Kingdom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TUI United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Marketing Officer | CXO | Marketing | |
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Director of Group Digital Platforms Delivery – Customer Engagement and Experience | Director | Customer Service | |
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Director of Customer Experience, Insight and CRM | Director | Customer Service | |
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Group Purchasing Director | Director | Procurement | |
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Director of Business Improvement & Transformation | Director | Finance | |
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Head of IT Procurement (Systems and Infrastructure) | Director | Procurement | |
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Director - Analytic Data & Business Intelligence | Director | IT | |
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Head of Group Commercial Data | Director | Finance | |
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Finance Director - UK Operations | Director | Finance | |
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Head of SAP Finance Systems TUI Group | Director | IT | |
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Digital Product Manager | Manager | IT | |
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IT Project Manager - TUI Travel Group Solutions | Manager | IT | |
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TitleDigital Product Owner - B2B Sales | Director | Sales | |
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CIO - Analytics & AI | CXO | IT | |
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Human Resources Director | Director | HR | |
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CIO Markets & Transformation | CXO | IT | |
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Group Head of Customer Experience | Director | Customer Service | |
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Financial Controller - Group IT | Director | Finance | |
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Group Purchasing Director | Director | Procurement | |
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Apps Being Evaluated by TUI United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TUI United Kingdom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TUI United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TUI United Kingdom Technographics
TUI United Kingdom is a Leisure and Hospitality organization based in United Kingdom,
with around 11000 employees and annual revenues of $3.50 billion.
TUI United Kingdom operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, FlightKeys 5D and Oracle Endeca,
covering areas like ERP Financial, Flight Management and Analytics and BI.
TUI United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, FlightKeys and Oracle.
TUI United Kingdom recently adopted applications including
Akamai mPulse in 2021, FlightKeys 5D in 2020 and Qualtrics CustomerXM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TUI United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TUI United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TUI United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.