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TUI UK & Ireland Software Purchases and Digital Transformation Initiatives

Last updated on 2021-09-14 07:12:57

Discover the latest software purchases and digital transformation initiatives being undertaken by TUI UK & Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11511 TUI UK & Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that TUI UK & Ireland has purchased the following applications: Uberall Listings for Listing Management in 2020, Medallia Experience Cloud for Customer Experience in 2018, SAP BW (Business Warehouse) for Data Warehouse in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems TUI UK & Ireland is running and its propensity to invest more and deepen its relationship with uberall , Medallia , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing TUI UK & Ireland revenues, which have grown to $9.32 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TUI UK & Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

TUI UK & Ireland is a UK-based travel operator and a subsidiary of TUI Group. The Thomson Travel Group was owned by the Thomson Corporation of Canada until it was floated on the London Stock Exchange in 1998.

Scope and Challenges

Medallia, Inc. in 2018 announced that TUI UK and Ireland has implemented a best-in-class customer experience program in its 600 retail stores.

TUI UK is the largest holiday brand, delivering unique and modern holiday experiences for its customers every year.

The Company uses Medallia to understand real-time customer feedback, which in turn helps to empower store managers by better understanding customer sentiment and to take quick action.

Outcome and Implications

TUI UK understands that booking a holiday is a very special moment for its customers, and for this reason, they sought a simple and intuitive system to roll out to all of its travel stores.

Early results are positive as TUI UK has reported that it has seen a 30% increase in customer response rates.

The company believes this success is due to the more accessible design by Medallia and by creating a strong first survey question. In addition, 93% of respondents leave feedback comments at the end of the survey, providing a firsthand perspective on the customer experience.


“We’re so excited to use the Medallia Voices mobile app. “I personally check the app multiple times a day, and we’ve introduced the app to all of our board directors and senior leaders within the organization to ensure they’re always only a click away from the real voice of the customer, said Brian Pressey, Customer Experience Senior Leader at TUI UK.

Partnering with Medallia has brought a positive change for our business giving us real-time insights on customer feedback, which enables us to make changes to enhance the experience for customers in our stores,” said Helen Caron, Distribution and Cruise Director for TUI UK.

Wigmore Lane
Luton, LU2 9TN , x
United Kingdom
44 20 3451-2688
Industry Employees Revenue
Leisure and Hospitality 11511 $9.32B

Enterprise Software and Cloud Applications being used by TUI UK & Ireland

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Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at TUI UK & Ireland

First Name Last Name Title Email Phone
Subscribe Subscribe CIO Markets & Transformation Subscribe Subscribe
Subscribe Subscribe Director of Customer Experience, Insight and CRM Subscribe Subscribe
Subscribe Subscribe IT Project Manager - TUI Travel Group Solutions Subscribe Subscribe
Subscribe Subscribe Director - Analytic Data & Business Intelligence Subscribe Subscribe
Subscribe Subscribe Head of IT Procurement (Systems and Infrastructure) Subscribe Subscribe
Subscribe Subscribe Group Purchasing Director Subscribe Subscribe
Subscribe Subscribe Finance Director - UK Operations Subscribe Subscribe
Subscribe Subscribe Director of Group Digital Platforms Delivery – Customer Engagement and Experience Subscribe Subscribe
Subscribe Subscribe Chief Marketing Officer Subscribe Subscribe
Subscribe Subscribe Digital Product Manager Subscribe Subscribe
Subscribe Subscribe Head of SAP Finance Systems TUI Group Subscribe Subscribe
Subscribe Subscribe Director of Business Improvement & Transformation Subscribe Subscribe
Subscribe Subscribe Head of Group Commercial Data Subscribe Subscribe
Subscribe Subscribe TitleDigital Product Owner - B2B Sales Subscribe Subscribe