Gebr. Heinemann selects Atlassian Jira Service Desk for IT Service Management
In 2021, Gebr. Heinemann, a Germany based Retail organization with 7400 employees and revenues of $1.8B selected Atlassian Jira Service Desk for IT Service Management while displacing Legacy, and integrating with the existing systems being used.
| Customer | Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live | Gebr. Heinemann | Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | n/a | 2021 | 2021 |
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FAQ - Gebr. Heinemann selects Atlassian Jira Service Desk for (IT Service Management)
In 2021, Gebr. Heinemann selected Atlassian Jira Service Desk for IT Service Management to modernize their ITSM operations and improve scalability, visibility, and control.
The Atlassian Jira Service Desk deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across ITSM.
Gebr. Heinemann is a Retail organization in Germany, with approximately 7400 employees and $1.8B in annual revenue.
Gebr. Heinemann has initiated the Atlassian Jira Service Desk implementation with an expected go-live in 2021, supporting its modernization of IT Service Management processes.
Gebr. Heinemann has not disclosed the SI for the Atlassian Jira Service Desk implementation.
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