Allstate selects Salesforce Service Cloud for Customer Support

In 2018, Allstate, a United States based Insurance organization with 55000 employees and revenues of $64.1B selected Salesforce Service Cloud for Customer Support while displacing Legacy, and integrating with the existing systems being used.

Customer Vendor Old Product New Product Category Market Users VAR/SI When Live
Allstate Salesforce Legacy Salesforce Service Cloud Customer Support CRM n/a n/a 2018 2018
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FAQ - Allstate selects Salesforce Service Cloud for (Customer Support)

In 2018, Allstate selected Salesforce Service Cloud for Customer Support to modernize their CRM operations and improve scalability, visibility, and control.

The Salesforce Service Cloud deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across CRM.

Allstate is a Insurance organization in United States, with approximately 55000 employees and $64.1B in annual revenue.

Allstate has initiated the Salesforce Service Cloud implementation with an expected go-live in 2018, supporting its modernization of Customer Support processes.

Allstate has not disclosed the SI for the Salesforce Service Cloud implementation.

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