Infor Strengths, Domain Expertise, and Key Differentiators
Infor’s transformation is fast and furious as the ERP vendor embraces the Cloud with gusto.
Following the $2 billion investment from Koch Industries in November 2016, Infor acquired Birst for its Cloud-based analytics applications five months later. In the meantime, its successes in selling Cloud-based applications for different verticals from aerospace to wholesale distribution continued unabated.
By mid-2017, more than half of its bookings are derived from its Cloud products, compared with single-digit just a few years earlier.
Already, Infor has signed nearly 9,000 Cloud customers with some 71 million users. That’s quite a stunning accomplishment for a vendor that has been relying heavily on on-premise software, especially tens of thousands of customers and their maintenance revenues that it picked up through a series of acquisitions since its creation in 2002.
Today, its Cloud Suite for different verticals and horizontal pillars like ERP and HCM have all been rewritten to incorporate the latest user interface enhancements as well as security features.
Syteline, for instance, now runs a Platform As A Service that allows easy add-ons from its partners via the Cloud. Its acquisition of GT Nexus has helped its customers – covering 50,000 companies and their trading partners - take full advantage of a Cloud-based supply chain for global logistics support. What comes next is to continue to expand GT Nexus’ capabilities to render the use of EDI obsolete.
The introduction of Coleman, its play in artificial intelligence, is indicative of the type of innovation that Infor is bringing to the ERP marketplace, which in itself could undergo radical transformation if Infor has its way.
In June 2019, Infor launched Infor Hospitality Price Optimizer (HPO), a comprehensive, built-for-the-cloud solution that delivers pricing decisions for hoteliers. The application considers the pricing process from the guest’s point of view, including what sources a guest looks at, and compares, to make a booking. Infor HPO will help hoteliers make better decisions more quickly, confidently price rooms left to sell, and increase bottom-line profits.
In April 2019, Infor launched the next generation of Infor CloudSuite CRM a cloud-based application that includes sales, customer service, marketing analytics and reporting tools. Part of the Infor Customer Experience suite of solutions, Infor CloudSuite CRM allows companies to manage the full customer lifecycle in one environment, helping them to capitalize on future sales opportunities and deliver exceptional services.
Earlier in October 2018, Infor introduced the Control Center, a visualization and intelligence solution for the next generation supply chain. The Control Center is a data-driven, solution that learns autonomously and realizes a consistently reliable supply chain. The Control Center boasts the world's largest cloud-based commerce network for multi-enterprise, combining data on Infor GT Nexus Commerce Network, which can manage global trading and supply chain with Infor's AI platform "Infor Coleman". GT Nexus is planned to be offered in the Japanese market during the current term (until April 2019). Infor Coleman's offer in the Japanese market is undecided. The Control Center provides end-to-end visualization of the supply chain and provides predictive and prescriptive intelligence using professional data science. Infor will promptly make decisions and execute actions by collecting only important information from information generated in daily work and providing appropriate data according to the work content. The ability to visualize Control Center 's supply chain from corner to corner, with machine learning capabilities, will enable them to anticipate future supply chain problems and deal with them at an early stage. The Control Center is a great step-by-step solution for realizing supply chain self-orchestration, automating routine work and providing intelligence gained from the network.
In September 2018 Infor, released Infor CloudSuite Federal Financials & Supply Chain Management, a next-generation application set to deliver a step-change in financial management for the public sector. Designed to fit the needs of today’s modern users, it is role-based, data-driven, consumer-inspired, built for the cloud, and delivers Federal-specific capabilities. Infor CloudSuite Federal Financials & Supply Chain Management will help federal agencies reduce the risk, cost, and complexity of financial management modernization. Infor CloudSuite Federal Financials & Supply Chain Management is being developed with defined legislative and statutory federal financial management system requirements in mind. This solution will also improve budget management, provide better visibility into financial performance and real-time visibility into payment and improvement processes, and allow users to gain quicker insights using self-service and pre-built, delivered analytics.
In February 2018 Infor, released Infor Healthcare Enterprise Analytics, a comprehensive solution that will provide healthcare organizations with greater insight into their operations, supporting their efforts to improve outcomes and lower costs. Powered by the Infor Birst Cloud Analytics platform, the solution will transform complex data from any source into a comprehensive picture of a patient and population health. Infor Healthcare Enterprise Analytics is part of Infor CloudSuite Healthcare, a complete software platform that includes solutions for finance, supply chain, human capital, and clinical interoperability. Improving visibility to reduce the cost of care, while improving outcomes, is a top strategic priority for most hospital executives. With an analytics solution that can turn data into insights, healthcare organizations can identify opportunities for continuous improvement. They can get a better view of operational productivity, urgent care performance, Emergency Department (ED) statistics, physician comparisons, and re-admission rates, for example.
Infor Recent Developments
In June 2019, Infor unveiled the India Business Unit (IBU) as a new separate region -- comprising India, Nepal, Bangladesh and Pakistan -- to further accelerate progress and tap growth opportunities in this vast market.
In November 2018 Infor launched the Infor Treasury Management and Infor Advanced Treasury Management product suites. Both solutions help companies overcome complex financial challenges: future-oriented teams can optimize key cash and risk management, payments, and working capital strategies. Within Infor Treasury Management, there are three core modules.
The first, cash and liquidity, provides CFOs and treasurers with the necessary visibility and meaningful reporting to optimize cash, control bank accounts, and manage liquidity.
The second module, Transaction Lifecycle Management, enables you to manage and track liabilities and investments. It is integrated with Infor Cash Management and General Ledger to ensure smooth processing.
The third module, Payments, offers global multi-bank payment solutions.
Users can support enterprise-wide payment and withdrawal workflows, including payment factories and payments-on-behalf-of (POBO).
In October 2018 in Japan, Infor Fashion Product Lifecycle Management (PLM) Cloud launched a new product lifecycle management solution for multi-tenant that is cloud-native and tailored to the fashion industry, Cloud. Fashion PLM Cloud can be used as a cloud service on robust security infrastructure, has a lower cost of ownership compared to purchasing a single version of on-premises software, and always keeps up with new versions without requiring extensive upgrade work We can proceed with innovation. Fashion PLM Cloud is the foundation for applying the latest digital technology to the product development process in the fashion industry, centrally managing product design and development work, and supporting efficient collaboration among stakeholders. Fashion PLM Cloud is a solution that combines high scalability and flexibility that runs on Infor OS which is Infor's cloud operating service platform and can be deployed quickly to meet the growth and evolution speed of your business. Fashion PLM Cloud is a subscription type cloud service, there is no need for a big upgrade work accompanying software version upgrading, future addition of hardware, increase of internal resources, configuration work is virtually unnecessary, Saving time and reducing total owner costs.
Infor OS provided with Fashion PLM Cloud facilitates collaboration among not only in-house designers, product development engineers, purchasing sales and procurement staff, but also people engaged in all product development including outside vendors, Increase productivity across the business. In addition, since Fashion PLM Cloud is a simple and intuitive user interface, you can easily understand and start using the procedure.
Infor Mergers and Acquisitions (M&A) Activities
In April 2019, Infor completed the acquisition of Efficient Frontiers dba ReServe Interactive, a provider of cloud-based sales and catering, restaurant reservations, and floor management software that serves the restaurant, sports, and entertainment, event center, golf and country club, and hotel markets in the U.S. and Canada. ReServe Interactive’s sales and a catering solution will enable Infor to offer more functionality through Infor CloudSuite Hospitality, and increase Infor’s presence in non-hotel hospitality venues such as entertainment centers, stadiums, wineries and conference, and convention centers.
In September 2018 Infor acquired Vivonet a cloud-based hospitality solutions company. The acquisition extends Infor's suite of solutions for hospitality with point-of-sale (POS) and inventory and procurement functionality for companies in the foodservice management, full and quick service restaurant, and hotel food and beverage micro-verticals. Founded in 2000, Vancouver, BC-based Vivonet offers solutions for POS, kiosks, kitchen systems, payments, labor scheduling, and food and labor cost management. Vivonet products are deployed at more than 4,000 locations, with customers including Sodexo, Delaware North, Booster Juice, Burger 21, Pita Pit, and Texas Chicken & Burgers. Infor Hospitality solutions, which include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence, will be extended with POS from Vivonet.
Infor Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Infor applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Infor and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CloudSuite Aerospace & Defense, CloudSuite Automotive, CloudSuite Business, CloudSuite Business (SMB), CloudSuite Corporate, CloudSuite Distribution Enterprise, CloudSuite Facilities, CloudSuite Fashion, CloudSuite Financials & Supply Management, CloudSuite Food & Beverage, CloudSuite HCM, CloudSuite Healthcare, CloudSuite Hospitality, CloudSuite Industrial (Enterprise Edition), CloudSuite Industrial (SMB), CloudSuite Industrial (SyteLine), CloudSuite Public Sector, Infor Configure Price Quote, Infor CRM, Infor HR Service Delivery, Infor Learning Management, Infor Marketing Resource, Infor Rhythm E-commerce & Collaboration Platform, Infor SCM, Infor Service Management, Infor Talent Management, Infor Talent Science, Infor Workforce Management customers.
Ownership: - Golden Gate Capital Partners
Number of Employees: 17400
Functional Markets: Analytics and BI, Customer Relationship Management, Enterprise Performance Management, ERP Financial Management, ERP Services and Operations Management, Human Capital Management, Procurement, Supply Chain Management, Treasury and Risk Management,
Key Verticals: Aerospace and Defense, Automotive, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Infor Key Enterprise and Cloud Applications
CloudSuite Aerospace & Defense, CloudSuite Automotive, CloudSuite Business, CloudSuite Business (SMB), CloudSuite Corporate, CloudSuite Distribution Enterprise, CloudSuite Facilities, CloudSuite Fashion, CloudSuite Financials & Supply Management, CloudSuite Food & Beverage, CloudSuite HCM, CloudSuite Healthcare, CloudSuite Hospitality, CloudSuite Industrial (Enterprise Edition), CloudSuite Industrial (SMB), CloudSuite Industrial (SyteLine), CloudSuite Public Sector, Infor Configure Price Quote, Infor CRM, Infor HR Service Delivery, Infor Learning Management, Infor Marketing Resource, Infor Rhythm E-commerce & Collaboration Platform, Infor SCM, Infor Service Management, Infor Talent Management, Infor Talent Science, Infor Workforce Management
Infor Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Infor Revenue Breakdown By Type, $M:
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Infor Enterprise Applications Revenues By Functional Markets, $M:
Infor Enterprise Applications Revenues By Verticals, $M:
Infor Revenues By Region, $M
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Infor Direct vs Indirect sales
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Infor Customers - Breakdown by Geo, Size, Vertical and Product
No. of Infor Customers: 73000
No. of Infor Enterprise Applications Customers: 73000
No. of Infor Cloud Customers: 13500
No. of Infor Cloud Subscribers: 71 million
As one of the biggest ERP vendors, Infor is capable of handling end-to-end business process automation needs of more than 73,000 customers helping them tackle various operations complexity that extends across geographies and industry-specific requirements.
Following a series of Cloud acquisitions and organic growth, Infor said its Cloud applications are being used by 8,500 customers and 71 million users.
Among its ERP customers are: York Metropolitan Transportation Authority, Lineage Logistics, Toye, Kenning & Spencer, Egbert Taylor Group, Kempinski Hotels, First Transit, Promethean, The Caldrea Company, Zicom, Spraylat, Organic Valley Family of Farms, Koch Equipment, Pride Industries, Dematic, Beldon Brick, Ferrari, High Five Sportswear, Shaklee Corporation, Herman Miller, Western Wire, Rocky Brands, Physicians Formula, Duramax Marine LLC, Piper Aircraft, Karma Industries Limited, Montebello Packaging, HKL Baumaschinen GmbH, Moba, Banglacat, Pama, AUNDE Brazil, Essen, Group Dekko.
Infor SaaS CRM customer references include Sanofi, Publix, o2, LSI, Invista, GE Capital, Energy Australia, Dell, Crown Perth, Covident, Barnes&Noble, Amgen, American National, TicketMaster, Telstra, Scotiabank, Schweppes, Pitney Bowes, Callaway, Blanchard, Sony Computer Entertainment, Heartland Payment Systems, World Financial Group, Ted Baker London, Rheem, Georgia-Pacific, and others.
Infor HCM customer references include Community Medical Centers, Kellogg Company, PSI, State of Utah, itella, Interface, AMC theatres, Einstein Healthcare Network, Hyundai Motor Europe., Affiliated Computer Services, Butler Machinery Co., City of Abilene, City of St Paul, MN; Cook County Hospital, Friendly’s Ice Cream Corp., and LHC Group.p. and many others.
Infor Market Opportunities, M&A and Geo Expansions
During the first half of 2019, Infor made a lot of partnership agreements with different partners all around the world.
In July, Infor partnered with GTY Technology Holdings, a provider of SaaS solutions for the public sector, to fuel digital transformation – helping government agencies significantly improve the way they engage stakeholders and manage their resources.
The same period Aŭtomatigo Inc. and Infor Japan K.K., the Japanese subsidiary of Infor, announced that Aŭtomatigo has signed an agreement to be an Infor Alliance Partner specializing in the Infor Nexus cloud commerce network.
In June, Infor joined forces with Linklogis, which will leverage the Infor Nexus platform to power a suite of financial service solutions designed to reinforce the supply chains of small and medium-sized upstream suppliers that are traditionally underfunded and overlooked.
Another partnership agreement Infor made with Montage, the single solution to engage, interview and hire better candidates, faster. The goal of this partnership is to allow both companies to leverage their respective platforms in bringing the next generation of predictive talent analytics and interviewing technology together during the hiring process.
One of the more important partnership that Infor made in 2019, is with ESDS, India's leading Managed Data Center and Cloud Hosting Service provider to drive digital transformation for Indian and Middle-Eastern Businesses. Through this partnership, Infor and ESDS will provide a robust and modern IT infrastructure that delivers state-of-the-art user experience along with an integrated platform for seamless collaboration across existing systems and deep data analytics capabilities to drive informed business decisions.
Over the past year, Infor has invested heavily in analytics by buying Cloud BI vendor Birst for $105 million after spending $126 million for Predictx for retail analytics. The moves are expected to drive better insights for its customers both at the horizontal level and retail-specific use cases.
In 2017, Infor announced its artificial intelligence play called Coleman, which aims to use the latest machine-learning technologies to eliminate certain business processes, similar to what robotic process management can do to with virtual assistants handling repetitive inquiries from driving direction to helpdesk support. Along with its Enterprise Asset Management applications, Coleman will zero in on predictive maintenance and drive positive results for many of its industrial customers.
Another opportunity lies in going upmarket and scaling its Cloud applications to support some of the largest organizations in the world.
Koch Industries is a case in point as the 49% owner of Infor plans to run its Cloud HCM applications for its own 120,000 employees in 60+ countries.
In September 2018 Infor expanded its partnership with ADP, a leading provider of human capital management solutions, to help provide access to payroll products and services to Infor’s global HCM customers. This partnership is structured to allow Infor’s HCM customers to access payroll services from ADP using certain standardized processes, including single sign-on (SSO), which can help organizations manage their global workforce more efficiently. Managing employee data in worldwide locations can increase compliance exposure and may make adhering to applicable regulatory requirements more complex for multinational companies. By partnering with industry leaders in global HR and payroll technology, Infor aims to better support organizations to help mitigate risk and adhere to stringent local guidelines between countries, while providing a robust HCM solution that also includes payroll. The expanded partnership between Infor and ADP provides a multinational payroll model with HCM that can help position organizations for global success using a standardized solution.
Multinational organizations now have more options to industry-leading cloud application technology, on a global level, that is designed to help support increased governance and compliance and to help reduce risk.
In July 2018 Infor and OpenSesame have partnered to help organizations enhance professional development through curated learning applications. Since 2015, OpenSesame and Infor have helped leading organizations deliver high-quality training solutions to their global workforces. This newly expanded partnership will give all Infor customers and administrators access to OpenSesame's comprehensive catalog of e-learning courses from the world's top publishers, inside Infor LMS, to assist employees in improving their skills, achieving their full potential, and contributing directly to the success of their company.
Users can select from more than 20,000 courses in topics spanning business and soft skills, IT/technology, industry-specific, compliance, safety, and certifications.
Part of the Infor Human Capital Management (HCM) suite of solutions, Infor LMS is a robust end-to-end solution designed to help with creating, delivering, and reporting on learning throughout an internal and extended organization. Infor LMS customers will be able to access the entire library of OpenSesame e-learning courses through their Infor LMS solution. Users also have the ability to access content on mobile devices allowing for easy learning anywhere, anytime.
Infor Risks and Challenges
Koch Industries’ investment in Infor marks a watershed moment for the ERP vendor as it aims to become the software engine that sparks innovation across many industries. Koch, which posts $100 billion in revenues from a smattering of manufacturing businesses like paper mills and fertilizers, is a classic case of an old-line company not wanting to be disrupted by digital transformation. The issue is whether Koch’s expectations of reinventing its huge portfolio of companies are aligned with those of software vendors like Infor, which appears to be eager to not just embrace the Cloud, but to stay buzzword compliant with prevailing trends from AI to advanced analytics. Koch is investing $2 billion in Infor, a substantial sum by someone that has not owned a major software company before. Koch is also adopting Infor’s Cloud products, spending $43 million on a five-year SaaS deal to run its Cloud HCM and Financials applications. It’s even possible that Koch is eager to push Infor faster in order to ignite innovation across its industrials complex, while prodding and even mandating its business partners to do the same – similar to what Wal-Mart has done to elevate the technology quotient of its suppliers.
At the end of the day, Infor is a vendor that has gone through a radical transformation over the past seven years since its current management team led by Charles Philips began to take charge.
The next seven years could determine whether Koch’s investment is going to pay off and the bulk of Infor’s 73,000 customers are willing to take the plunge and in sync with the unusual alliance between Koch and Infor.
Infor Ecosystem, Partners, Resellers and SI
At the beginning of 2019, Infor opened a new office in Charleston, West Virginia, to run cloud applications for U.S. Government Agencies. The office also will work closely with government contractors supporting these agencies.
Infor anticipates that it will hire 100 technical employees in Charleston in the disciplines of software engineering, cloud operations, and consulting and support services to support its public sector customers. The office will expand as Infor adds additional customers.
In October 2018 Infor made a strategic partnership collaboration with Itemize Corp., a leading expense document data extraction provider headquartered in New York City.
Paired with Infor’s flexible and configurable travel and entertainment (T&E) expense management solution, the embedded solution can utilize cloud technology and artificial intelligence to automatically capture receipt data and transfer that data to Infor Expense Management.
Infor Expense Management is designed to offer unique and insightful capabilities for spending control, reporting, and analysis. Customers can actively manage employee-initiated expenses while on the go, thanks to mobile capabilities and cloud deployment, which can help reduce those costs without impeding business. Whether an organization has one location, or it’s a complex, multinational operation, Infor Expense Management can help automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud.
Earlier at that period, Infor enriched a new collaboration with Donnelley Financial. As regulatory reporting and compliance needs continue to rise, Infor is partnering with Donnelley Financial, a provider of risk and compliance solutions designed to help enable clients to communicate with confidence in complex regulatory environments, for Infor Dynamic Enterprise Performance Management (Infor d/EPM). Donnelley Financial is an industry leader in helping public and private companies to meet their evolving regulatory reporting requirements.
Infor d/EPM customers can select ActiveDisclosure, the cloud-based disclosure management solution of Donnelley Financial, to create, manage, XBRL-tag and file financial reports with regulatory agencies worldwide. When used alongside Infor d/EPM, organizations can systematize and help streamline regulatory reporting while maintaining data lineage.
In September 2018 Infor and #YesWeCode launched GenOne, an Infor and #YesWeCode initiative to increase the diversity of the tech workforce in one generation. This initiative, which is in coordination with the Infor Education Alliance Program, was unveiled from the main stage of Inforum, Infor’s annual customer conference, and will continue to expand throughout 2019. This groundbreaking partnership between #YesWeCode and Infor is being catalyzed by the leadership of Infor CEO Charles Phillips and Social Entrepreneur and Host of The Van Jones show on CNN, Van Jones to recruit, train, and place underrepresented talent in Technology.
Participants in this partnership go through a highly-tuned industry and role-based training and support program in under 4 months with the aim of placing them in well-paying roles across the technology ecosystem.
Infor primarily sells direct to its ERP and Cloud customers, but it also relies on reseller channel to help address the needs of those in EMEA and Asia Pacific. Currently, it has more than 1,890 resellers and partners in 41 countries.
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