Enterprise Applications Customer Wins Summary – January 2025

We are thrilled to present the January 2025 edition of our Monthly Buyer Insights Summary, an indispensable report that tracks the ever-evolving landscape of the software industry including the latest listings of new software customer wins every month curated for technology enthusiasts, business leaders, and data-driven professionals.

In the fast-paced and dynamic digital era, businesses are constantly changing to stay ahead of the curve. Our research team identifies and validates the most recent software purchases and Digital Transformation initiatives being undertaken by companies around the world.

Discover how these industry trailblazers are embracing cutting-edge technologies to enhance their operations, drive innovation, improve automation, and deliver unmatched CX.

The ODP Corporation selected Kibo for its cloud-native, microservices-based order management system (OMS), offering unmatched agility and flexibility. Kibo’s OMS provides real-time inventory visibility, smart order routing, and seamless omnichannel fulfillment, ensuring excellent customer experiences and cost optimization. This aligns with ODP’s strategy to modernize IT systems with scalable, flexible solutions that support its low-cost business model. With Kibo’s technology, ODP is well-positioned to enhance customer experiences and drive long-term growth.

Europastry, a leader in the frozen bakery industry, has chosen Blue Yonder’s transportation management solutions to optimize its logistics. Deployed by BlueGistics, the project aims to improve efficiency, reduce costs, and streamline transportation across Europastry’s global distribution network in over 80 countries. Blue Yonder’s solutions provide real-time visibility, advanced analytics, and machine learning to optimize routes, cut transit times, and boost efficiency.

Shaw Real Estate, a property management firm in Wilmington, NC, is transitioning to Yardi® to streamline operations and enhance customer service. Managing 578 residential units for over 100 owners, Shaw chose Yardi for its reliable support and comprehensive maintenance platform. Shaw’s previous provider lacked support, and rising online payment fees led to reduced resident adoption.

German airline Condor has chosen Talkdesk to bring its contact center in-house and improve customer experience with a modern, unified platform. Talkdesk CX Cloud will provide a cloud-based contact center, while Customer Experience Analytics will turn customer conversations into actionable insights. Talkdesk for Salesforce will integrate the contact center with Condor’s CRM, enabling agents to personalize interactions without switching systems. This improves efficiency, reduces handling time, and boosts both agent and customer satisfaction. Condor selected Talkdesk for its scalability, AI-powered applications, and future-proof capabilities to adapt to changing market demands.

January 2025 Enterprise Applications Customer Wins and Digital Transformation Initiatives

Source: ARTW Buyer Insight Master Database, February 2025

In conclusion, the diverse array of companies embracing cutting-edge software solutions in January 2025 underscores the critical role of technology in driving innovation and competitive advantage across various industries.

From automotive giants and retail leaders to banking institutions and healthcare providers, organizations worldwide are leveraging advanced software platforms to enhance operational efficiency, improve customer experiences, and achieve sustainable growth.

As we move forward, it’s clear that staying abreast of the latest software trends and innovations will be paramount for businesses seeking to thrive in an increasingly digital and dynamic marketplace. We look forward to continuing to track these exciting developments and sharing more insights in the months to come.

• Buyer Insights and Customer Wins