3clogic Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

3clogic Strengths, Domain Expertise, and Key Differentiators

3CLogic is a cloud contact center platform that delivers advanced voice-enabled solutions seamlessly integrated with CRM systems like ServiceNow, Salesforce, and SugarCRM via Amazon Web Services. With a global presence across four continents, 3CLogic empowers Global 2000 enterprises to drive digital transformation, enhance customer experience, and boost operational efficiency through AI, dynamic IVR, CTI, voice analytics, and robust API integrations.

3clogic Recent Developments

In April 2025, 3CLogic and ServiceNow deepened their successful partnership to launch a comprehensive AI-powered solution designed to elevate both employee and customer experiences. By integrating ServiceNow’s Customer Relationship Management (CRM) offerings with 3CLogic’s next-generation Customer Experience (CX) platform, the unified solution empowers organizations to optimize self-service and agent-assisted interactions, lower operational costs, and boost agent productivity and customer satisfaction.

3CLogic introduced new SMS capabilities for ServiceNow to enhance service experiences for enterprise teams. These features, part of 3CLogic's spring release, leverage the popularity and immediacy of SMS to proactively set customer expectations, enable self-service, reduce call volumes, and improve overall customer service experiences.

In February 2021, 3CLogic released its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents with easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.

3clogic Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3clogic applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3clogic and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CLogic Call Center Software customers.

3clogic Key Enterprise and Cloud Applications

3CLogic Call Center Software

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3clogic Direct vs Indirect sales

3clogic Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified 3clogic Customers

No. of 3clogic Customers: 2000

No. of 3clogic Enterprise Applications Customers: 2000

No. of 3clogic Cloud Customers: 2000

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3CLogic is present on four continents and serves as a key partner in the digital transformation of numerous global organizations. With a steadily growing customer base of Global 2000 companies, the platform stands out as a trusted solution for contact centers across multiple industries. 3CLogic actively serves clients worldwide, enabling them to modernize customer support, IT services, and internal processes through integration with leading CRM platforms and AI technologies. Notable clients include PGA Superstore, Suffolk University, 1901 Group LLC, Suffolk Construction Co. Inc., Linfox, Homes & Land, Urgent.ly, Allied Financial, Cardinal Advisors, DRB Capital, among others.

3clogic Market Opportunities, M&A and Geo Expansions

Expanding into Europe is an opportunity for the company, and the opening of a European office and the appointment of Andy Hardy as VP of EMEA are indicators of the company’s open expansion strategy. This initiative is driven by the increasing demand for AI and Cloud Contact Center solutions, with features integrated with ServiceNow and SAP. ​

In 2024, 3CLogic achieved over 30% revenue growth, driven by increased adoption of its AI-powered contact center platform by ServiceNow customers in IT, customer support, and HR. This success is due to ServiceNow’s expansion beyond traditional IT service management, including areas such as healthcare, public services, and HR. Additionally, 3CLogic expanded its team in the US and Europe, including new hires in sales, customer support, and product development, to meet the growing demand for its AI-powered contact center solutions.

In August 2021, 3CLogic was chosen by a prominent global software development firm specializing in IT automation and device management services for over 40,000 businesses worldwide. The decision aligns with the organization's goal to enhance customer service operations amidst the expansion of its product suite and international presence.

3clogic Risks and Challenges

3CLogic is heavily dependent on integrations with platforms such as ServiceNow, SAP, and others. If any of these partners withdraw or have significant changes in strategy, it could impact 3CLogic's functionality and market position. ​

As a company focused on AI, there is a risk that technology may not develop as expected or that competitors may adopt new trends in AI more quickly. Such technological challenges may limit 3CLogic's ability to meet customer demands.

3clogic Ecosystem, Partners, Resellers and SI

In April 2025, 3CLogic and Glidefast Consulting expanded their collaboration with a new distribution agreement. Under the agreement, Glidefast will be the official reseller of 3CLogic’s AI and Contact Center-as-a-Service (CCaaS) solutions, integrated with ServiceNow. The collaboration aims to provide a unified voice solution that enhances ServiceNow’s CRM and industry workflows, responding to the growing demand for scalable voice solutions that unify digital and human interactions.

In July 2021, 3CLogic unveiled a strategic partnership with ScreenMeet, the only cloud-native, in-platform, remote support solution seamlessly integrated with ServiceNow. This collaboration, involving two leading ISVs and ServiceNow Technology Partners, aims to enhance ServiceNow’s omnichannel customer support capabilities by combining communication offerings across voice, SMS, video, co-browsing, and screen-sharing.

In March 2020, 3CLogic entered into a partnership with Observe.AI, a speech analytics platform designed to accelerate and enhance the analysis of recorded customer calls and interactions. This collaboration allows 3CLogic customers to monitor 100% of agent calls, improving efficiencies in onboarding, training, and compliance workflows to transform agent performance and elevate the overall customer experience.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: