3CX Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

3CX Strengths, Domain Expertise, and Key Differentiators

3CX was recognized as a flexible and cost-effective unified communications provider, offering integrated voice, video, chat, and contact center capabilities. One of its core strengths had been its deployment versatility—whether on-premise, in the cloud, or as a hybrid solution—making it suitable for organizations of varying sizes and needs. The platform had earned praise for its user-friendly interface, fast implementation, and low maintenance demands. Its open standards approach supported a broad range of IP phones and SIP trunk providers, reducing dependency on proprietary hardware. 3CX also prioritized security, offering features like encryption and automated updates to safeguard communication systems. Furthermore, its transparent licensing model and affordability had positioned it as a strong value proposition, helping companies lower their communication costs while accessing enterprise-level features.

3CX Recent Developments

In 2024, 3CX officially released Version 20, marking a significant milestone in its evolution. This update introduced a revamped admin console with streamlined user roles and permissions, enhancing management efficiency. The new "Departments" feature replaced traditional groups, allowing for more granular control over call routing and user management. ​Subsequent updates, including Update 3 and Update 5, brought further enhancements. Update 3 improved dashboard performance and added support for downloading multiple call recordings. Update 5 introduced Google Workspace integration, enhanced Microsoft Teams status control, and improved voicemail transcription capabilities

In recent times, 3CX has made noteworthy strides in the realm of unified communications, and its strategic moves reflect a blend of altruism and astute business acumen. The company's headline-grabbing initiative in April 2020, offering free access to its standard software for three years amid the COVID-19 pandemic, showcased a commitment to supporting global organizations during a challenging period. This move underscored 3CX's responsiveness to the immediate needs of businesses, aligning with its ethos of ensuring "business as usual" through enhanced communication tools.

3CX Mergers and Acquisitions (M&A) Activities

3CX's strategic acquisition of Askozia in August 2017 marked a significant milestone in its global expansion strategy. With a focus on the German market, this move not only broadened its geographical footprint but also integrated Askozia's Linux technology, reinforcing 3CX's product portfolio. Such calculated acquisitions indicate a commitment to staying at the forefront of technological advancements.

3CX Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3CX applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3CX and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CX PRO customers.

3CX Key Enterprise and Cloud Applications

3CX PRO

3CX Revenues, $M:

3CX Revenue Breakdown By Type, $M:

3CX Enterprise Applications Revenues By Functional Markets, $M:

3CX Enterprise Applications Revenues By Verticals, $M:

3CX Revenues By Region, $M

3CX Direct vs Indirect sales

3CX Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified 3CX Customers

No. of 3CX Customers: 600000

No. of 3CX Enterprise Applications Customers: 600000

No. of 3CX Cloud Customers: x

No. of 3CX Cloud Subscribers: 12000000

3CX had established a global customer base of over 600,000 businesses across 190 countries, reflecting its widespread adoption and reliability. Notable clients such as PwC and Best Western showcased the platform’s ability to meet the needs of organizations across diverse industries and regions. This expansive customer network positioned 3CX as a trusted and versatile communications provider on a global scale.

3CX Market Opportunities, M&A and Geo Expansions

3CX expanded its global presence by partnering with Egypt-based UC Solutions, appointing the company as an official distributor for the Egyptian market. UC Solutions, a rapidly growing IT vendor with a strong technical team and a focus on enhancing customer business processes, was a strategic choice for 3CX's regional growth.This partnership opened new opportunities for 3CX in a rapidly developing economy, aligning well with the increasing demand for advanced, cost-effective unified communications solutions. The collaboration enabled 3CX to extend its reach within Egypt, offering existing and prospective partners enhanced local support through UC Solutions' certified team. With Egypt's economic expansion, this move positioned 3CX to strengthen its footprint and better serve businesses seeking scalable and competitive communication technologies.

3CX Risks and Challenges

3CX had encountered several potential risks within the fast-changing unified communications industry. As a VoIP-based solution provider, the company had been exposed to cybersecurity threats, including vulnerabilities stemming from third-party integrations and the possibility of system breaches—issues that could have impacted operational continuity and customer confidence. The company also faced intense competition from major players such as Microsoft Teams, Zoom, and Cisco Webex, whose bundled collaboration platforms had increasingly attracted enterprise clients. This competitive pressure posed challenges to 3CX’s ability to retain and grow its market share. In addition, 3CX had to navigate evolving regulatory landscapes around data privacy and telecom compliance, particularly as it expanded into new international markets. Its reliance on SIP trunking and open standards, while flexible, also introduced variability in performance due to differences in partner infrastructure and regional connectivity. Addressing these risks had been critical to sustaining 3CX’s reputation and long-term growth potential.

3CX Ecosystem, Partners, Resellers and SI

3CX had developed a robust ecosystem that supported its global expansion and product scalability. The company fostered strong relationships with a wide network of SIP trunking providers, IP phone manufacturers, distributors, and IT resellers, allowing for flexible deployments tailored to diverse business needs. Its open standards approach enabled seamless integration with a variety of third-party applications and services, enhancing its interoperability and reducing vendor lock-in for customers. Over the years, 3CX formed strategic partnerships with telecom providers and regional distributors to strengthen its presence in key markets, such as its 2018 agreement with UC Solutions in Egypt. Additionally, 3CX maintained an active partner program, equipping resellers and managed service providers with training, certification, and support to drive adoption and implementation across industries.This expansive ecosystem helped 3CX deliver localized service, broaden its global reach, and remain competitive in the rapidly evolving unified communications landscape.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: