Agilysys Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Agilysys Strengths, Domain Expertise, and Key Differentiators

Agilysys stands out as a premier provider of hospitality software, with a comprehensive suite of cloud-native and on-premise solutions, including POS, PMS, inventory management, and payment systems. Agilysys ensures seamless management and enhancement of the entire guest experience. Trusted by leading hospitality brands worldwide, Agilysys solutions are instrumental in enhancing guest loyalty, driving revenue growth, and optimizing operational efficiency.

Its InfoGenesis POS and IG Kiosk platforms are renowned for seamless integration and real-time insights, driving operational efficiency across casinos, hotels, and restaurants. The company's commitment to innovation is evident in its cloud-native and on-premise offerings, providing flexibility to meet diverse client needs. Agilysys's customer-centric approach and robust API infrastructure facilitate seamless integrations, enhancing its value proposition in the hospitality industry. ​

Agilysys Recent Developments

In July 2020, Agilysys launched Agilysys Sales & Catering, a cloud-native solution integrated within its PMS ecosystem. This platform offers comprehensive tools for managing sales and events, catering to hotels, resorts, and conference centers. Its intuitive interface allows event planners and sales teams to efficiently oversee group activities, manage contracts, and optimize revenue through real-time inventory and rate availability. The system seamlessly integrates with Agilysys PMS solutions like Stay, LMS, and Visual One, and supports API integration with third-party PMS platforms.​

Expanding its product suite, Agilysys introduced rGuest Service, a cloud-native SaaS mobile solution designed to enhance staff efficiency and guest experiences. This platform enables properties to maintain brand standards, reduce operational costs, and streamline service delivery through a user-friendly, mobile interface.​

Financially, Agilysys reported a record revenue of $68.3 million in Q2 fiscal 2025, a 16.5% year-over-year increase, driven by a 36.6% rise in subscription revenue, which now accounts for over 60% of total recurring revenue. The company's gross margin improved to 63.3%, reflecting operational efficiencies and a robust sales pipeline. However, in Q3 fiscal 2025, revenue reached $69.6 million, falling short of the anticipated $72.4 million, leading to a revised fiscal 2025 revenue forecast of approximately $273 million, down from the previous range of $280–$285 million. ​

Despite these challenges, Agilysys continues to innovate, launching enhanced versions of its InfoGenesis POS and IG OnDemand solutions, incorporating AI-driven analytics to optimize guest interactions and operational efficiency. In January 2025, the company reaffirmed its commitment to data security by revalidating compliance with PCI DSS v4.0. Additionally, Agilysys hosted its Inspire 2024 conference at Red Rock Casino Resort & Spa, showcasing next-generation technologies and strengthening customer engagement.

Agilysys Mergers and Acquisitions (M&A) Activities

Agilysys has strategically expanded its portfolio through targeted acquisitions to enhance its hospitality software offerings. In 2024, the company acquired Book4Time, a leading spa and wellness management platform, strengthening its capabilities in the resort and spa segment. The integration of Book4Time has also expanded Agilysys's customer base, providing cross-selling opportunities within its existing ecosystem. ​

Previous acquisitions include ResortSuite in 2022, which bolstered its PMS and spa management solutions, and Inter-American Data in 2020, enhancing its data analytics capabilities. These acquisitions align with Agilysys’ focus on integrating complementary technologies to deliver comprehensive, cloud-native solutions. By prioritizing strategic acquisitions, Agilysys continues to broaden its market reach and deepen its expertise in high-growth hospitality verticals.

Agilysys Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Agilysys applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Agilysys and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS customers.

Agilysys Key Enterprise and Cloud Applications

Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS

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Agilysys Direct vs Indirect sales

Agilysys Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Agilysys Customers

No. of Agilysys Customers: 3100

No. of Agilysys Enterprise Applications Customers: 3100

No. of Agilysys Cloud Customers: x

No. of Agilysys Cloud Subscribers: x

Agilysys serves a diverse clientele across multiple hospitality sectors, including casinos, resorts, hotels, cruise lines, corporate food service, restaurants, universities, stadiums, and healthcare facilities. Notable customers include major casino resorts, branded hotel chains, and higher education institutions leveraging its POS and PMS solutions to enhance guest experiences. The company’s solutions power operations for clients like tribal gaming properties and senior living facilities, where its inventory and procurement tools optimize dining services. With a global customer base spanning branded and independent properties, Agilysys’ tailored solutions drive loyalty and efficiency, making it a preferred partner for hospitality enterprises worldwide.

Agilysys serves a diverse clientele across various sectors of the hospitality industry. Notable customers include InterContinental Hotels, Hershey Entertainment & Resorts, and Cypress Bayou Casino Hotel. These clients utilize Agilysys's solutions to streamline operations, enhance guest experiences, and improve overall efficiency. ​In early 2024, the company expanded its clientele, adding notable establishments such as Grand Casino Hotel Resort, and Black Rock Oceanfront Resort to its list of customers.

Agilysys Market Opportunities, M&A and Geo Expansions

Agilysys is well-positioned to capitalize on the growing demand for digital transformation in the hospitality industry. The shift toward cloud-based SaaS solutions, projected to drive subscription revenue growth of at least 38% in fiscal 2025, offers significant potential to attract new clients seeking scalable, flexible technologies. Expanding its AI-driven analytics and mobile solutions, such as IG OnDemand and IG Kiosk, aligns with the industry’s focus on personalized guest experiences. Opportunities in emerging markets, particularly in Asia-Pacific, and untapped sectors like healthcare and senior living present avenues for growth. Strategic partnerships and continued innovation in spa and wellness management further enhance Agilysys’ ability to capture market share.

In December 2023, Agilysys appointed Tony Marshall, hospitality and travel industry professional, as Managing Director to spearhead growth initiatives in the Asia Pacific (APAC) market. Marshall, who joined Agilysys in 2022 as Regional Director, has played a pivotal role in strengthening the company's footprint across key APAC markets such as Australia, New Zealand, South Korea, and Singapore. His leadership marks an exciting new chapter in Agilysys's journey in the region.

The hospitality industry's ongoing digital transformation presents significant growth opportunities for Agilysys. The company's expansion into the Middle East, with operations led from Dubai, positions it to capitalize on the region's burgeoning hospitality sector. Additionally, the increasing demand for cloud-based and integrated solutions offers avenues for Agilysys to expand its market share and introduce innovative products tailored to evolving customer needs.

Agilysys Risks and Challenges

Agilysys faces challenges that could impact its growth trajectory. Recent sales challenges in POS products, particularly in the managed food services vertical, have led to a revised fiscal 2025 revenue guidance of $273 million, reflecting weaker one-time product revenue. Intense competition from rivals like CloudBeds, Shiji, and Oracle pressures pricing and market share, requiring continuous innovation. Macroeconomic uncertainties, such as inflation and reduced IT budgets, could delay client investments in technology upgrades. Integration risks from the Book4Time acquisition, including potential system incompatibilities, pose operational challenges. Cybersecurity threats, given the sensitive guest data handled by its platforms, necessitate ongoing investment in robust security measures.

Agilysys Ecosystem, Partners, Resellers and SI

Agilysys operates within a robust ecosystem, leveraging an extensive network of 80 partners, including 63 technology partners like Microsoft and 17 channel partners, to enhance its software solutions. Strategic alliances with payment providers like Adyen and Citcon enable seamless, omnichannel payment acceptance, supporting global hospitality clients.

Agilysys primarily engages in direct sales, with 95% of its activities concentrated in North America, while 5% extend to Asia and Europe. Additionally, the company collaborates with diverse solution partners and maintains a restricted network of resellers in targeted markets. Besides the global headquarters in the United States, the company maintains international offices across Canada, the United Kingdom, Dubai, China, Hong Kong, Malaysia, the Philippines, Singapore, and India.

In February 2022, Agilysys made a partnership with Integrated Decisions and Systems (IDeaS), a renowned global provider of hotel revenue management solutions under SAS. This collaboration aimed to facilitate seamless two-way integration between Agilysys' PMS solutions Stay, Visual One, and LMS, and IDeaS G3 Revenue Management System (RMS). By enabling this integration, hotel properties worldwide can effectively adapt to diverse conditions, optimize pricing strategies, and enhance revenue performance.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: