Agilysys Strengths, Domain Expertise, and Key Differentiators
Agilysys has been in the hospitality software industry for over four decades. Their portfolio includes cutting-edge cloud-native SaaS and on-premise solutions tailored for various sectors, including hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare facilities. Offering a comprehensive suite of software solutions such as point-of-sale (POS), property management (PMS), inventory and procurement, payments, and other related applications, Agilysys ensures seamless management and enhancement of the entire guest experience. Renowned for their commitment to customer satisfaction, the company provides world-class service to support their clientele. Trusted by leading hospitality brands worldwide, Agilysys solutions are instrumental in enhancing guest loyalty, driving revenue growth, and optimizing operational efficiency.
Agilysys Recent Developments
In July 2020, Agilysys introduced its latest product, Agilysys Sales & Catering, a robust cloud-native solution designed for seamless integration within the Agilysys PMS ecosystem. This comprehensive sales and event management system offers powerful tools tailored to hotels, conference centers, and resorts of all sizes. With full visibility into every group and event, as well as guest activities throughout their stay, the system enhances the value of each guest and group across various dates. Featuring an intuitive user interface, Agilysys Sales & Catering enables event planners and sales teams to streamline sales processes, manage events efficiently, and provide exceptional service to clients. Seamlessly integrated with Agilysys PMS solutions like Agilysys Stay, Agilysys LMS, and Agilysys Visual One, and supporting API integration for third-party PMS solutions, the platform offers real-time inventory and rate availability management to optimize revenue across all amenities. Group managers can effortlessly create, manage, and track contracts, companies, and groups within the hotel’s database retaining full ownership of their marketing information for dynamic marketing initiatives.
Agilysys has recently unveiled a suite of new products, including rGuest Service. This cloud-native, SaaS mobile solution empowers properties to optimize staff efficiency, maintain brand standards, reduce operating costs, and enhance guest experiences—all from a mobile device. rGuest Service offers a user-friendly, hospitality-focused platform designed to track events across different staff and guest interactions seamlessly.
Agilysys Mergers and Acquisitions (M&A) Activities
In December 2021, Agilysys completed the acquisition of ResortSuite, a Canadian-based provider of fully integrated property management solutions catering to the multifaceted resort market. This strategic move aims to introduce cutting-edge SaaS solutions to ResortSuite's longstanding clientele, offering enhanced services and innovation-driven strategies. With extensive experience and dedication to the hospitality sector, this merger is poised to yield revenue synergies and deliver top-tier integrated hotel property management and contactless capabilities to the global hospitality industry.
Agilysys Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Agilysys applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Agilysys and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS customers.
Agilysys Overview
1000 Windward Concourse, Suite 250
Alpharetta, GA, 30005, United States
1 770-810-7800
https://www.agilysys.com/
Ownership: - Nasdaq: AGYS
Number of Employees: 1600
Functional Markets: Analytics and BI, Content Management, CRM, ERP Services and Operations, Procurement, SCM,
Key Verticals: Leisure and Recreation, Hospitality, Professional Services, Retail,
Agilysys Key Enterprise and Cloud Applications
Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS
Agilysys Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Agilysys Revenue Breakdown By Type, $M:
Agilysys Enterprise Applications Revenues By Functional Markets, $M:
Agilysys Enterprise Applications Revenues By Verticals, $M:
Agilysys Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Agilysys Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Agilysys Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Agilysys Customers
No. of Agilysys Customers: 3100
No. of Agilysys Enterprise Applications Customers: 3100
No. of Agilysys Cloud Customers: x
No. of Agilysys Cloud Subscribers: x
In early 2024, the company expanded its clientele, adding notable establishments such as Grand Casino Hotel Resort, and Black Rock Oceanfront Resort to its list of customers.
In 2023, the company achieved significant success, expanding its customer base to include notable clients such as Community Health System, Kickapoo Lucky Eagle Casino Hotel, Saratoga Casino Holdings, Potawatomi Casino Hotel Selects, The University of Houston System, Surfsand Resort, Goldwynn Resort & Residences Riviera Bahama, Serco Leisure, Marriott International, Foxwoods Resort Casino, and INSPIRE Entertainment.
Agilysys serves a diverse clientele of more than 3,100 customers, offering purpose-built software solutions tailored to meet the distinct requirements of various hospitality sectors. These include casinos, hotels, resorts, cruise ships, managed food service providers, sports and entertainment venues, as well as healthcare facilities.
Representative customers include 7 Cedars Casino, Drive Shack, Pinnacle Entertainment, AVI Foodsystems, Inc., Dickies Arena, Prairie Band Casino & Resort, Banner Health, Drury Hotels, Rosewood Castiglion Del Bosco, Boyd Gaming Corporation, Ellis Island Hotel Casino and Brewery, Resorts World Bimini, Caesars Entertainment, Golden Nugget Lake Charles, Rosen Hotels & Resorts, Cal Dining at UC Berkeley, Grand Central Hotel in Belfast, Royal Caribbean International, Camelback Lodge & Waterpark, Grand Sierra Resort and Casino, Royal Lahaina Resort, Carnival UK, Hialeah Park, Seaport District – NYC, Cartoon Network Hotel, Hilton Worldwide, Spooky Nook Sports, Casino del Sol Resort, Intercontinental Hotel Group, Stations Casino, Catholic Charities, Kiawah, The Venetian Resort Hotel Casino, Chukchansi Gold Resort & Casino, Kimpton Hotels, The Kessler Collection, Compass Group North America, Longwood University, Treehouse – London, Comanche Nation of Oklahoma, Maryland Live! Casino, Vail Resorts, Copper Mountain, MGM, Valley View Casino & Hotel, Costa Pacifica, Oxford Casino, Vanderbilt University, The Cosmopolitan of Las Vegas, Palm Garden Hotel, Wendover Resorts, Crystal Springs Resort, Pinehurst Resort, Yale University, and others.
Agilysys Market Opportunities, M&A and Geo Expansions
In December 2023, Agilysys appointed Tony Marshall, hospitality and travel industry professional, as Managing Director to spearhead growth initiatives in the Asia Pacific (APAC) market. Marshall, who joined Agilysys in 2022 as Regional Director, has played a pivotal role in strengthening the company's footprint across key APAC markets such as Australia, New Zealand, South Korea, and Singapore. His leadership marks an exciting new chapter in Agilysys's journey in the region.
In May 2020, Agilysys received a $35 million investment from MAK Capital One, a leading investment management firm that has been a significant shareholder of the Company since 2007.
In 2020 Agilysys launched the rGuest platform, along with key products like rGuest Pay, rGuest Seat, rGuest Stay, rGuest Buy, and rGuest Analyze. These offerings enhance hospitality management, opening new market segments and improving guest experiences by integrating booking, meal ordering, and analytics.
Agilysys Risks and Challenges
The company exclusively specializes in providing technology software solutions tailored specifically for the hospitality industry. This focused approach presents both risks and challenges for the company.
Agilysys Ecosystem, Partners, Resellers and SI
Agilysys primarily engages in direct sales, with 95% of its activities concentrated in North America, while 5% extend to Asia and Europe. Additionally, the company collaborates with diverse solution partners and maintains a restricted network of resellers in targeted markets.
In February 2022, Agilysys made a partnership with Integrated Decisions and Systems (IDeaS), a renowned global provider of hotel revenue management solutions under SAS. This collaboration aimed to facilitate seamless two-way integration between Agilysys' PMS solutions Stay, Visual One, and LMS, and IDeaS G3 Revenue Management System (RMS). By enabling this integration, hotel properties worldwide can effectively adapt to diverse conditions, optimize pricing strategies, and enhance revenue performance.
Besides the global headquarters in the United States, the company maintains international offices across Canada, the United Kingdom, Dubai, China, Hong Kong, Malaysia, the Philippines, Singapore, and India.
Agilysys Cloud Infrastructure Insights
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- Agilysys Public Cloud and Infrastructure (IaaS)
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- Agilysys Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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