Alemba Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Alemba Strengths, Domain Expertise, and Key Differentiators

Alemba is an IT Service Management (ITSM) company that offers a range of solutions designed to streamline and improve IT service delivery. Its flagship product, Alemba Service Manager, is a flexible, ITIL-aligned platform that helps organizations manage incidents, changes, and service requests efficiently. Alemba's strengths lie in its ability to integrate easily with external systems through a GUI-driven field mapper, enhancing its versatility. The company also focuses on user experience, with features like an enhanced Self-Service Portal and the AI-powered Alembot for automating ticket resolution. Its shift to a cloud-based SaaS model ensures scalability and improved service delivery for organizations of all sizes.

Alemba Recent Developments

In 2023, Alemba introduced Alembot, an AI-powered chatbot aimed at supporting users in resolving issues independently, helping to reduce demand on service desk teams. The company also released a GUI-based field mapper to streamline integrations with third-party systems. This tool enables no-code configuration, helping reduce implementation complexity and costs.

Enhancements were made to the Self-Service Portal, including the addition of conversation history and a feature to clone service requests, improving usability and efficiency. Alemba has expanded its service management capabilities beyond IT by supporting business functions such as HR and Facilities Management. Key features supporting this expansion include Partitioning, which enables secure, department-specific configurations within the same platform, and an Integrated Customer Experience Portal for centralized service access.

Alemba Mergers and Acquisitions (M&A) Activities

In June 2022, Volaris Group acquired Alemba with a dedication to securing a dynamic and innovative future for the software. The collaboration with Volaris aims to fortify this future, establishing a robust platform in the realm of IT Service Management.

Alemba Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alemba applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alemba and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified vfire, Alemba Service Manager v10, Alemba Cloud customers.

Alemba Key Enterprise and Cloud Applications

vfire, Alemba Service Manager v10, Alemba Cloud

Alemba Revenues, $M:

Alemba Revenue Breakdown By Type, $M:

Alemba Enterprise Applications Revenues By Functional Markets, $M:

Alemba Enterprise Applications Revenues By Verticals, $M:

Alemba Revenues By Region, $M

Alemba Direct vs Indirect sales

Alemba Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Alemba Customers

No. of Alemba Customers: 350

No. of Alemba Enterprise Applications Customers: 350

No. of Alemba Cloud Customers: x

No. of Alemba Cloud Subscribers: x

​Alemba serves a diverse range of customers across various sectors, including healthcare, finance, government, utilities, retail, manufacturing, charity, and education. Notable clients include Kroger, Liverpool City Council, APS Bank, and Cardiff University. The company has a global presence, with customers in regions such as the United States, United Kingdom, Australia, and the Asia-Pacific region. Alemba's solutions are trusted by organizations of varying sizes, from small businesses to large enterprises, all seeking to enhance their IT service management processes.

Alemba Market Opportunities, M&A and Geo Expansions

Alemba's inclusion in the UK Government's G-Cloud 14 framework facilitates easier procurement by public sector organizations, potentially increasing its footprint in government and public services.

The company's focus on digitizing paper-based processes aligns with the broader trend of digital transformation, offering opportunities to assist organizations in automating workflows and improving efficiency.

Alemba's exploration of artificial intelligence and automation, such as integrating AI-driven chatbots and enhancing workflow automation, positions it to meet the growing demand for intelligent ITSM solutions.

By extending its ITSM solutions to other business functions like HR and facilities management, Alemba can tap into new markets and provide comprehensive service management across organizations.

Alemba Risks and Challenges

Dependence on third-party vendors for essential services can create single points of failure. The incident with CDK Global underscores the potential dangers of such dependencies, as their compromise can lead to widespread operational disruptions.

Implementing ITSM frameworks can lead to increased complexity if not managed properly. Over-engineering processes may result in inefficiencies and resistance to change within organizations, potentially hindering the successful adoption of ITSM solutions.

Alemba Ecosystem, Partners, Resellers and SI

Alemba has built a strong partner ecosystem to enhance its IT Service Management (ITSM) solutions. Key partnerships include collaborations with Microsoft for application development, Amazon Web Services (AWS) for scalable cloud solutions, and Rackspace for cloud infrastructure. Alemba also works with Value-Added Resellers (VARs), offering training and support, and provides referral opportunities. The company’s platform integrates seamlessly with third-party applications such as SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, ensuring efficient data exchange and workflow automation. These partnerships enable Alemba to deliver customized, reliable, and scalable ITSM solutions to a wide range of customers.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: