Alemba Strengths, Domain Expertise, and Key Differentiators
In January 2020, Alemba chose Rackspace's adaptable cloud services as a strategic step to expand its customer base. Rackspace, a technology services company, facilitated Alemba's transition to a Software-as-a-Service (SaaS) model in the cloud, a pivotal move in its commitment to delivering services to its clientele. The IT service management (ITSM) software provider employed Rackspace Service Blocks, a subscription-based cloud consumption model, to craft and secure multi-tenant SaaS architectures. This streamlines Alemba's product development, fostering quicker innovation and lowering operational costs.
Alemba is the creator of Alemba Service Manager, a robust IT Service Management tool that is 100% ITIL-compliant and particularly emphasizes request fulfillment. With a rich heritage spanning 25 years, Alemba Service Manager empowers users to swiftly address business demands by significantly reducing the time required for request fulfillment through seamless automated workflow integration.
Drawing upon a robust consultancy background, unparalleled proficiency in the Service Management market, and a dedicated emphasis on customer experience, Alemba stands in an optimal position to execute a triumphant end-to-end Service Management project within your organization. Alemba offers comprehensive assistance across all facets of Service Management requirements, encompassing software implementations, maintenance, and support, as well as training and upgrades.
Alemba Recent Developments
In September 2021 Alemba Service Manager v10, the IT Service Management (ITSM) software solution by Alemba, successfully obtained PinkVERIFY certification for three additional ITIL 4 practices: Service Validation and Testing Management, Monitoring and Event Management, and Workforce and Talent Management. The attainment of the PinkVERIFY certification underscores Alemba's unwavering commitment to adhering to ITIL best practices and exemplifies the rigorous standards maintained in our IT Service Management software assessment.
During the Coronavirus crisis, Alemba offered complimentary extra licenses for Alemba Service Manager to its NHS and Healthcare clients. These additional licenses aim to enhance the productivity of technical support personnel in the Healthcare sector, allowing them to effectively work from home. This support is crucial in sustaining essential IT infrastructure while their colleagues actively combat the virus on the front lines.
Alemba Mergers and Acquisitions (M&A) Activities
In June 2022, Volaris Group acquired Alemba with a dedication to securing a dynamic and innovative future for the software. The collaboration with Volaris aims to fortify this future, establishing a robust platform in the realm of IT Service Management.
Alemba Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alemba applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alemba and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified vfire, Alemba Service Manager v10, Alemba Cloud customers.
Alemba Overview
24 Minto Street
Edinburgh, x, EH9 1SB, United Kingdom
44 20 3479-7900
https://www.alemba.com/
Ownership: - x
Number of Employees: 100
Functional Markets: ITSM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Alemba Key Enterprise and Cloud Applications
vfire, Alemba Service Manager v10, Alemba Cloud
Alemba Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Alemba Revenue Breakdown By Type, $M:
Alemba Enterprise Applications Revenues By Functional Markets, $M:
Alemba Enterprise Applications Revenues By Verticals, $M:
Alemba Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Alemba Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Alemba Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Alemba Customers
No. of Alemba Customers: 350
No. of Alemba Enterprise Applications Customers: 350
No. of Alemba Cloud Customers: x
No. of Alemba Cloud Subscribers: x
Alemba caters to a global community of passionate customers, with its expanding customer network spanning various sectors worldwide.
Alemba boasts a customer base exceeding 350, including notable organizations such as Barnardo's, 3BM, 3TC, Arqiva, Bracknell Forest Council, Haringey, Thames Valley Police, Franmax, Cardiff University, Jeanswest, Kroger, St Helens Council, Nokia, Mercedes-Benz, Sony, and numerous others.
Alemba Market Opportunities, M&A and Geo Expansions
The technology services company, Rackspace, has facilitated Alemba's transition to a Software-as-a-Service (SaaS) model in the cloud, a crucial step in its journey to deliver services to its customers. The IT service management (ITSM) software provider leveraged Rackspace Service Blocks, a subscription-based cloud consumption model, to create and secure multi-tenant SaaS architectures. This streamlines Alemba’s product development, promoting faster innovation and cost reduction.
Alemba has taken over ownership of the VMware Service Manager product, gaining complete control over its future development, license provision, and worldwide services and support. The expansion of Alemba on a global scale will be significantly dependent on its ecosystem.
Alemba Risks and Challenges
Alemba provides a singular ITSM product, potentially constraining its capacity to effectively address emerging IT Service Management scenarios and meet the diverse use cases supported by the broader market.
Alemba Ecosystem, Partners, Resellers and SI
Alemba has established a robust partnership program integral to its go-to-market strategy, collaborating with an extensive network of partners to provide business-critical service desk and ITSM solutions globally. Some of Alemba's VAR partners include SHI International, Carahsoft Technology, Edge Systems, Lida Solutions, Data #3, Acronym IT, Aquion, DataCom, Comparex, Softcat, Code Red, Zones, Victorock, Cartonic (Spain), Ion Management, SBM, New Tech Distribution, and Iken Pro.
Alemba Cloud Infrastructure Insights
Subscribe to read more about:
- Alemba Public Cloud and Infrastructure (IaaS)
- Alemba Platform (PaaS)
- Alemba Application Delivery
- Alemba Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
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