American Express Global Business Travel Strengths, Domain Expertise, and Key Differentiators
American Express Global Business Travel is B2B travel platform, providing software and services to manage travel, expenses, and meetings & events for companies of all sizes. With travel professionals in more than 140 countries, AMEX customers and travellers enjoy the backing of American Express Global Business Travel.
American Express Global Business Travel Recent Developments
In May 2022, American Express Global Business Travel became a publicly traded company on the New York Stock Exchange ("NYSE") under the ticker symbol "GBTG." Going public on the NYSE signifies a new chapter in the company's financial journey, and provides it with increased visibility, access to a broader investor base, and the financial resources necessary to propel its business initiatives.
2021 Technology Highlights for Amex GBT are Accelerated technology investments in leading digital and e-commerce solutions, including expanded mobile and chat capabilities with the integration of WhatsApp and Google Chat. Expanded sustainability features and comprehensive content for customers, including new NDC13 content. Introduced over 500 new Travel and Expense features to Neo, Amex GBT’s proprietary Travel & Expense software platform, resulting in new enterprise customer wins and over 20% year-over-year growth in Amex GBT’s Neo transactions in 2021. Launched Neo1 in the US, a software solution for SME customers to manage all indirect spend, including travel.
American Express Global Business Travel Mergers and Acquisitions (M&A) Activities
In January 2021, American Express Global Business Travel (GBT), acquired Ovation Travel Group. The purchase includes all Ovation Travel Group brands, including Lawyers Travel. Ovation Travel Group clients and travelers will continue to receive the outstanding, high-touch service for which the business and its people have become so renowned over the last 36 years.
In November 2021, American Express Global Business Travel (GBT) completed the acquisition of Egencia, the leading digital travel management platform. As part of the transaction, Expedia Group has become a shareholder in GBT. Expedia has also entered into a long-term agreement to provide accommodations supply to GBT. GBT will accelerate investment in the Egencia brand, its people and technology. GBT and Egencia will offer the leading solutions across every segment of business travel. Teaming Egencia with GBT’s Supply MarketPlace, one of the most comprehensive sources for content and experiences in business travel, provides customers with more value and choice and offers suppliers enhanced access to business travelers.
In October 2020, American Express Global Business Travel (GBT), acquired 30SecondsToFly, a technology start-up specializing in artificial intelligence (AI) and messaging for business travel. The 30SecondsToFly technology will enhance the travel experience for GBT’s clients’ travelers by increasing the number of service options available to them throughout the trip lifecycle. In addition, to live chat via the Amex GBT Mobile App and Apple Business Chat, travelers will be able to initiate automated servicing requests from their favorite messaging service.
American Express Global Business Travel Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying American Express Global Business Travel applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of American Express Global Business Travel and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Neo1 Spend Management, KDS Neo Travel and Expense, Axiom, Egencia, Expert Care customers.
American Express Global Business Travel Overview
666 3rd Avenue 4th Floor
New York, NY, 10017, United States
1 646-344-1290
https://www.amexglobalbusinesstravel.com/
Ownership: - GBTG (NYSE)
Number of Employees: 19000
Functional Markets: ERP Financial,
Key Verticals: Banking and Financial Services, Communications, Consumer Packaged Goods, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Utilities,
American Express Global Business Travel Key Enterprise and Cloud Applications
Neo1 Spend Management, KDS Neo Travel and Expense, Axiom, Egencia, Expert Care
American Express Global Business Travel Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
American Express Global Business Travel Revenue Breakdown By Type, $M:
American Express Global Business Travel Enterprise Applications Revenues By Functional Markets, $M:
American Express Global Business Travel Enterprise Applications Revenues By Verticals, $M:
American Express Global Business Travel Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
American Express Global Business Travel Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
American Express Global Business Travel Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified American Express Global Business Travel Customers
No. of American Express Global Business Travel Customers: 10000
No. of American Express Global Business Travel Enterprise Applications Customers: x
No. of American Express Global Business Travel Cloud Customers: x
No. of American Express Global Business Travel Cloud Subscribers: x
The company has travel professionals in more than 140 countries and meets the needs of 10,000 clients in global enterprises in offshore and mining, consumer goods, technology, healthcare, and financial services.
American Express Global Business Travel Market Opportunities, M&A and Geo Expansions
2021 was a transformational year for Amex GBT with the acquisitions of Ovation Travel Group and Egencia and the launch of new, innovative travel and expense software solutions. The inclusion of Expedia as a new investor, coupled with investment commitments from industry leaders such as Sabre, Zoom, and Apollo, presents opportunities for collaboration and growth.
American Express Global Business Travel Risks and Challenges
The naming of Yael Klein as Vice President & General Manager for Germany in March 2022 introduces potential risks inherent in the business travel industry for the company. Internally, challenges may emerge concerning the integration of new leadership, possible organizational changes, or alterations in operational dynamics. Furthermore, navigating go-to-market challenges becomes imperative as the company contends with competitive landscapes, adapts to evolving regulatory frameworks, and aligns with shifting customer expectations in the German market.
In January 2022, Amex GBT appointed Rachel Tonge as UK Vice President & General Manager. In her new role, Tonge will lead the return of business travel in the UK by overseeing GBT’s business operations and strengthening customer relationships. She will report to EMEA Senior Vice President & General Manager, Jason Geall. Frequent leadership changes may have a bad impact on company development.
American Express Global Business Travel Ecosystem, Partners, Resellers and SI
In November 2023, American Express Global Business Travel established a collaboration with the humanitarian relief organization Airlink to facilitate support for emergency disaster relief. This partnership will facilitate swift travel responses to crisis zones, ensuring efficient transportation for NGO humanitarian workers engaged in urgent relief efforts.
Amec GBT and Sabre made a partnership focused on developing technologies that will enable the future of corporate travel distribution. Together, the companies will work to accelerate product innovation and develop a distribution eco-system that meets the future needs of customers and suppliers. This will include collaborating on corporate travel booking capabilities that enhance value to customers and suppliers, accelerating merchandising and retailing solutions, and enabling efficient and superior customer service.
American Express Global Business Travel Cloud Infrastructure Insights
Subscribe to read more about:
- American Express Global Business Travel Public Cloud and Infrastructure (IaaS)
- American Express Global Business Travel Platform (PaaS)
- American Express Global Business Travel Application Delivery
- American Express Global Business Travel Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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