athenahealth Strengths, Domain Expertise, and Key Differentiators
Athenahealth, renowned for its exceptional healthcare solutions, has consistently demonstrated its commitment to innovation and excellence. Notably, the company has recently earned four prestigious 2024 Best in KLAS awards, affirming its leadership in simplifying the practice of care, easing clinical complexities, and enhancing practice performance. These accolades underscore Athenahealth's unwavering dedication to delivering top-tier solutions that empower healthcare professionals and optimize patient care delivery. Furthermore, Athenahealth's strategic investment in advancing artificial intelligence (AI) technologies underscores its forward-thinking approach to healthcare innovation. By leveraging AI capabilities, Athenahealth aims to streamline clinical workflows, enhance diagnostic accuracy, and ultimately improve patient outcomes. This strategic focus on AI development positions Athenahealth at the forefront of innovation in the healthcare technology sector, ensuring continued growth and relevance in the ever-evolving landscape of modern medicine.
athenahealth Recent Developments
In recent years, athenahealth has made significant strides in advancing digital innovation within the healthcare sector. In 2022, epocrates, an athenahealth subsidiary, celebrated substantial growth driven by a revamped mobile app design, enhanced tools, and guidelines aimed at improving the clinician experience. The redesigned app saw a surge in user engagement, with a 64% increase in news views and a 59% rise in interaction check usage. Notable updates included the launch of Bugs + Drugs, providing clinicians with geolocalized antibiotic susceptibility patterns and associated drug information. Throughout 2023, athenahealth continued its momentum by delivering clinical and commercial innovations, including personalization efforts that led to a 90% retention rate among core users and a 178% increase in active newsfeed users. This commitment to innovation culminated in the unveiling of new capabilities at HIMSS 2024, demonstrating athenahealth's ongoing efforts to simplify healthcare practices and improve patient outcomes. Moreover, athenahealth deepened its investment in artificial intelligence (AI), deploying generative AI capabilities to streamline administrative tasks, improve patient record keeping, and provide clinical support. These AI-driven features further exemplify athenahealth's dedication to leveraging technology to enhance healthcare delivery.
athenahealth Mergers and Acquisitions (M&A) Activities
In November 2021, Athenahealth was acquired by private equity firms Hellman & Friedman and Bain Capital for $17 billion, marking a significant milestone in the company's trajectory. This acquisition, previously owned by Veritas Capital and Evergreen Coast Capital, solidifies Athenahealth's standing as the premier provider of cloud-based electronic medical record and physician practice solutions in the United States healthcare landscape.
athenahealth Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying athenahealth applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of athenahealth and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified athenaOne, athenaIDX customers.
athenahealth Overview
Boston Landing, 80 Guest Street
Boston, MA, 2135, United States
1 800-981-5084
https://www.athenahealth.com/
Ownership: - x
Number of Employees: 7000
Functional Markets: Analytics and BI, Collaboration, Content Management, CRM, EPM, ERP Financial, ERP Services and Operations, PPM, SCM,
Key Verticals: Healthcare,
athenahealth Key Enterprise and Cloud Applications
athenaOne, athenaIDX
athenahealth Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
athenahealth Revenue Breakdown By Type, $M:
athenahealth Enterprise Applications Revenues By Functional Markets, $M:
athenahealth Enterprise Applications Revenues By Verticals, $M:
athenahealth Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
athenahealth Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
athenahealth Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified athenahealth Customers
No. of athenahealth Customers: 160000
No. of athenahealth Enterprise Applications Customers: 160000
No. of athenahealth Cloud Customers: 160000
No. of athenahealth Cloud Subscribers: 10 million
With a user base comprising over 160,000 medical providers and serving 106 million patients, Athenahealth has established itself as a leading solution provider in the healthcare sector. Notable clients include renowned institutions such as New York-Presbyterian, Trinity Health, and the University of Alabama at Birmingham, alongside emerging care delivery units like CareWell Urgent Care. Key products like athenaCollector, athenaClinicals, athenaCommunicator, and athenaCoordinator cater to the needs of over 72,000, 30,000, 50,000, and 9,000 healthcare providers respectively. These successes underscore Athenahealth's pivotal role in transforming healthcare delivery across diverse settings, from independent medical groups to large hospital systems.
athenahealth Market Opportunities, M&A and Geo Expansions
Athenahealth, in collaboration with health technology pioneer DrFirst, is poised to capitalize on the growing demand for solutions that improve medication adherence and patient outcomes. By integrating DrFirst's RxInform platform into its electronic health record (EHR) system, Athenahealth enables its vast user base of approximately 145,000 providers to send automated, secure text messages to patients. These messages provide prescription details, including pick-up instructions, educational materials, and savings information, thus addressing common hurdles that lead to prescription abandonment. With patients abandoning 20% to 30% of new prescriptions, Athenahealth's initiative aligns with the industry's focus on enhancing medication adherence and reducing healthcare costs. This strategic partnership not only enhances patient engagement but also underscores Athenahealth's commitment to driving better results for its customers and supporting value-based care initiatives in the healthcare landscape. In addition to its ongoing technological advancements, athenahealth has expanded its commitment to artificial intelligence (AI), integrating generative AI capabilities to streamline administrative functions, enhance patient record management, and offer clinical assistance. This strategic deployment of AI-driven features underscores athenahealth's unwavering dedication to leveraging cutting-edge technology to optimize healthcare delivery processes.
athenahealth Risks and Challenges
Athenahealth faces notable risks in its future trajectory, particularly in the realm of cybersecurity. The healthcare industry has increasingly become a target for cyber attacks, with hospitals and health systems being prime targets for data breaches. For instance, the 2015 cyber attack on Anthem Inc., one of the largest health insurance companies in the United States, compromised the personal information of nearly 80 million individuals. Similarly, the 2017 WannaCry ransomware attack affected numerous healthcare facilities worldwide, disrupting operations and compromising patient data security. These incidents underscore the vulnerability of healthcare organizations to cybersecurity threats, highlighting the importance of robust security measures and proactive risk management strategies for companies like athenahealth. As the reliance on digital systems and interconnected networks continues to grow, athenahealth must prioritize cybersecurity efforts to safeguard patient data, protect its reputation, and mitigate potential financial and operational impacts from cyber attacks.
athenahealth Ecosystem, Partners, Resellers and SI
The future ecosystem of athenahealth appears poised for significant expansion and innovation, particularly with the enhancements made to its Marketplace program. These improvements, underscored by recent recognition with a Gold Stevie Award, are tailored to foster customer and partner success by facilitating the discovery, adoption, and integration of cutting-edge solutions. By bolstering its infrastructure and app store capabilities, athenahealth aims to empower healthcare practices in seamlessly implementing innovative technologies that enhance both clinical and operational performance. Moreover, the program's commitment to diversity and inclusion, coupled with streamlined onboarding processes and personalized resource hubs, further strengthens its position as a leader in driving healthcare innovation. With a rapidly growing portfolio of over 370 digital healthcare solutions spanning various specialties and capabilities, athenahealth's Marketplace plays a pivotal role in delivering integrated and accessible digital technologies to healthcare practitioners and consumers nationwide. This ecosystem's continued expansion, coupled with its focus on customer-centric solutions, underscores athenahealth's commitment to driving positive outcomes and fostering growth within the healthcare industry.
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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