BMC Software Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

BMC Software Strengths, Domain Expertise, and Key Differentiators

BMC Software, Inc. is a global provider of enterprise IT management solutions, offering tools for service management, automation, and mainframe modernization. Its product portfolio includes platforms like BMC Helix and Control-M, which support digital operations, workflow orchestration, and AIOps. With a presence in over 120 countries and a strong focus on integrating AI and automation, BMC serves a broad range of industries and enterprise customers.

BMC Software Recent Developments

BMC Software has expanded its AI-native capabilities across its product portfolio, notably with the May 2025 release of BMC Helix 25.2, which introduced agentic AI features for enhanced IT service management and AIOps, including tools like HelixGPT Post Mortem Analyzer and Microsoft Teams integration. In 2024, the company launched the BMC AMI Assistant to support mainframe developers with AI-driven code understanding and modernization, particularly for COBOL. That same year, BMC advanced Helix with intelligent agents that automate tasks by leveraging enterprise knowledge sources such as Remedy and SharePoint. Additionally, the introduction of BMC Helix Edge addressed real-time data and automation needs in distributed, multi-cloud, and edge computing environments.

BMC Software Mergers and Acquisitions (M&A) Activities

In April 2024, BMC announced the acquisition of Netreo, a provider of IT network and application observability solutions. This acquisition aims to enhance the BMC Helix platform by integrating full-stack observability and AIOps capabilities, offering customers improved network performance monitoring and diagnostics.

BMC acquired Model9, an Israeli company specializing in mainframe data migration and cloud integration, in April 2023. This acquisition strengthens BMC's Automated Mainframe Intelligence (AMI) portfolio, enabling customers to modernize mainframe data management and integrate with cloud environments.

BMC Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying BMC Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of BMC Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified BMC Remedy ITSM Suite, BMC Helix customers.

BMC Software Key Enterprise and Cloud Applications

BMC Remedy ITSM Suite, BMC Helix

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BMC Software Direct vs Indirect sales

BMC Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified BMC Software Customers

No. of BMC Software Customers: 10000

No. of BMC Software Enterprise Applications Customers: 10000

No. of BMC Software Cloud Customers: x

No. of BMC Software Cloud Subscribers: x

BMC Software serves a diverse and extensive customer base across various industries and regions. The company works with 86% of the Forbes Global 50, demonstrating its significant presence among some of the world’s largest and most influential enterprises.

Its clientele spans multiple sectors including finance, healthcare, manufacturing, public sector, and telecommunications. Organizations in these industries use BMC’s solutions to improve IT service management, automate operations, and enhance productivity.

BMC Software Market Opportunities, M&A and Geo Expansions

In early 2025, BMC announced a restructuring that resulted in the formation of two independent business units: BMC, focused on automation and mainframe technologies through its Intelligent Z Optimization and Transformation (IZOT) and Digital Business Automation (DBA) portfolios, and BMC Helix, dedicated to AI-driven digital service and operations management. The separation allows each unit to operate with a more defined focus, potentially enabling more specialized product development and clearer strategic direction. This structural change may also affect how the company allocates resources and responds to customer needs within their respective domains.

BMC Software Risks and Challenges

In 2025, BMC faced a legal setback when the U.S. Supreme Court declined to review a decision overturning a $1.6 billion judgment in its favor against IBM. The case involved allegations that IBM had unlawfully replaced BMC's software at AT&T with its own, breaching a non-displacement clause. The appellate court ruled that AT&T's decision was independent, and the Supreme Court's refusal to intervene concluded the matter, potentially affecting BMC's financial standing and client relationships.

BMC Software Ecosystem, Partners, Resellers and SI

BMC Software has a broad partner ecosystem that includes system integrators, resellers, cloud providers, and technology alliances. Key partners include Accenture, Tech Mahindra, HCL Technologies, Fujitsu, Oracle, Dell Technologies, Infosys, and Wipro. These partnerships help BMC extend its reach and enhance its offerings in areas like cloud computing, automation, and mainframe modernization. The company’s partner program supports various service models and provides training and resources to help partners grow. This ecosystem plays an important role in BMC’s delivery of IT management solutions worldwide.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: