Bottomline Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Bottomline Technologies Strengths, Domain Expertise, and Key Differentiators

Bottomline Technologies delivers cloud-based solutions to corporations and financial institutions for payments, invoicing, and banking. Its offerings streamline and automate key processes such as global payments, invoice processing, approval workflows, collections, treasury and cash management, risk mitigation, document management, reporting, and archiving.

A large share of Bottomline Technologies' offerings is now delivered through a Software as a Service (SaaS) model, featuring subscription- and transaction-based pricing. Corporate clients use these solutions to automate payments and accounts payable processes, while also enhancing the creation and management of electronic documents.

In addition to its core offerings, Bottomline Technologies specializes in legal spend management solutions that automate the receipt and review of legal invoices for insurance companies and large enterprises using external legal services. The company also equips banks with tools to deliver cash management and treasury services to their business clients. Additionally, Bottomline’s document automation solutions help organizations streamline paper-intensive processes related to transactional and supply chain documentation.

Bottomline Technologies Recent Developments

In May 2023, Bottomline Technologies announced a strategic alliance with Knowit, a leading digital services provider for banks and businesses in the Nordic region. The partnership combines Knowit's strong local presence and integration expertise with Bottomline's global experience in payments, messaging, and connectivity.

In April 2022, Bottomline Technologies announced a strategic partnership with FISCAL Technologies to deliver NXG Forensics Supplier Risk Intelligence (SRI) solutions. SRI involves continuous monitoring and analysis of suppliers and transactions using advanced software designed to detect and prevent Procure-to-Pay risks. The platform was recently upgraded to include real-time sanction monitoring, helping organizations mitigate internal and external threats.

Bottomline introduced Pay Direct, a novel Open Banking payment initiation service that provides companies a more streamlined and cost-effective method for receiving online customer payments.

Bottomline Technologies Mergers and Acquisitions (M&A) Activities

In September 2022, Bottomline Technologies acquired Nexus Systems, a provider of accounts payable and payments automation solutions designed for the real estate and property management industries.

In May 2022, Bottomline Technologies completed its acquisition by Thoma Bravo, a leading software investment firm, in an all-cash deal valued at approximately $2.6 billion. The transaction, originally announced on December 17, 2021, was approved by Bottomline’s shareholders.

Bottomline Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Bottomline Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Bottomline Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Bottomline PT-X, customers.

Bottomline Technologies Key Enterprise and Cloud Applications

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Bottomline Technologies Direct vs Indirect sales

Bottomline Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Bottomline Technologies Customers

No. of Bottomline Technologies Customers: 800000

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Bottomline Technologies serves over 800,000 customers, with 3,000 subscribing to its payment and invoice automation services. Its clientele includes 1,200 banks, 13 of the top 25 insurance companies, 400 commercial and business banks, and more than 1,500 healthcare organizations.

Bottomline Technologies serves a wide range of prominent organizations, including Bank of America Merrill Lynch, Berkley Risk Administrators, British Telecommunications plc., Capital One, Cedars-Sinai, CIBC, Cigna Corporation, Citizens Bank, Cleveland Clinic, Deutsche Bank, Franklin Templeton Investments, Fidelity Investments, HCA Healthcare, HSBC, Johnson Controls, JPMorgan Chase, Lloyds Bank, Metro Bank, Regions Financial Corporation, Santander Bank, Starling Bank, State Farm Insurance, Tesco Stores Ltd., The Hartford, Vodafone, and Zurich American Insurance Company.

Bottomline Technologies Market Opportunities, M&A and Geo Expansions

In February 2024, Bottomline enhanced its technology to help banks and non-banking financial institutions better monitor, detect, and prevent fraud. The upgraded solution enables organizations to leverage data visualizations, threat profiling, and advanced case management to more effectively combat insider fraud.

In April 2023, Bottomline announced a new partnership with Datadog, a leading platform for monitoring and securing cloud applications. Datadog integrates metrics, traces, logs, and other key data to help organizations scale their cloud environments, detect potential issues, and deliver exceptional digital experiences. Through the Datadog Marketplace, customers can access unique technology integrations that enhance customization and flexibility.

In January 2023, Bottomline launched a new suite of fraud defense tools designed specifically for businesses. Their Confirmation of Payee (CoP) for Business solution helps enhance security by verifying the identity of the recipient’s bank account owner, providing stronger protection against fraud.

Bottomline Technologies Risks and Challenges

While Bottomline Technologies boasts notable strengths, it also encounters several key challenges. The shift from on-premise, perpetual licensing to cloud-based solutions demands substantial investment in both infrastructure and customer onboarding. At the same time, the ongoing consolidation of the banking sector, with a steady decline in the number of U.S. banks over the past 15 years, threatens to erode its potential customer base. The company also faces growing competition from both fintech startups and traditional financial institutions that are increasingly adopting similar technologies. In addition, evolving regulatory requirements and persistent cybersecurity risks require Bottomline to continuously innovate and adapt to uphold compliance and maintain customer confidence.

Bottomline Technologies Ecosystem, Partners, Resellers and SI

In March, Knowit, a digital services provider serving banks and businesses in the Nordic region, formed a partnership with Bottomline. This collaboration combines Knowit’s strong local presence and systems integration expertise in the Nordic market with Bottomline’s global capabilities in payments, messaging, and connectivity.

Bottomline markets and sells its products using a dual approach: directly through its own sales team and indirectly via a broad network of channel partners and resellers.

Bottomline’s reseller network includes key partners such as All Star Software Systems, Agility Business Solutions, Atlantic Technologies, AX Consultants, Azur Group, Basys, Blue Horseshoe, Caribbean Technical Services, CenterField Software, Cole Systems, Consysta, ePartners, Evergreen Data Systems, Full Speed Systems Group, Green Beacon Solutions, Host Access Solutions, Information and Computing Services, IRISCO du Québec, Jigsaw Services, Junction Solutions, Litco Systems, Khety Software, Konica Business Technologies, M2, mcaConnect, Minerva, PCF Print Management Limited, Pyxis Consulting Group, Rosetta Technologies Corporation, S&I Business Applications, Sikich, Solugenix Corporation, SYSteam Applications AB, TeamCain, Tectura, Twofold, United ERP, Xerox Connection, AMX International, Dynamic Systems Solutions, Greenlight BTS, Ideaca, Intelligent Output Solutions, Maximum Computer Systems, Network Integration Services, Soltre Technology, VoluForms, WhiteLight Group, and others.

Additionally, Bottomline has established strategic partnerships with industry leaders such as Wipro Technologies, Oracle, IBM, Microsoft, SAP, Cognizant, Bank of America, Business Objects, McKesson, Infor Extensity, InsureWorx, Fujitsu's Glovia, Access, Activant Eclipse, Automatic Data Processing, Epicor Software, Infor, Reynolds and Reynolds, SunGard Public Sector, and more.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: