Capita Software Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Capita Software Strengths, Domain Expertise, and Key Differentiators

Capita leverages its robust suite of solutions, including workforce management software through Isys Group, to deliver advanced capabilities in time and attendance, workforce scheduling, HR systems, and employee screening. With a strong emphasis on data-driven efficiency, Capita’s Intelligent Identity solution enhances security and compliance by providing streamlined ID verification for due diligence, making it particularly valuable in regulated sectors such as banking. These innovative tools enable businesses to optimize their human resources management and safeguard customer identities, positioning Capita as a leader in delivering scalable, technology-powered solutions that drive operational excellence and mitigate risk.

Capita Software Recent Developments

In May 2024, Capita announced the renewal of its £30m contract with Tesco Mobile, extending their successful partnership until August 2027. This milestone follows a strong track record of market-leading service, highlighted by Capita’s recent recognition with the Best Customer Service Award at the Mobile Industry Awards 2024 and topping the Ofcom league table for fewest complaints per 100,000 customers in Q1 2024. As part of this renewed agreement, Capita will continue to manage key customer service functions, including inbound support, telesales, and renewal calls, leveraging data-driven insights to enhance customer experience and operational efficiency. This contract solidifies Capita’s position at the forefront of service excellence, combining customer-centric innovation with advanced analytics to drive superior outcomes for Tesco Mobile’s customers.

In March 2023, Capita expanded its global partnership with ServiceNow to leverage the power of AI and digital workflows to enhance service outcomes for clients. By integrating ServiceNow’s Now Assist generative AI, Capita can pre-emptively resolve customer issues, boosting productivity and reducing service disruptions. This AI-driven approach not only frees up Capita employees to focus more on customer engagement but also provides clients with real-time ticket tracking, self-service resources, and valuable operational insights. The data collected through this process allows Capita to continuously refine its service offerings, further embedding data-driven strategies into its customer service model. This strategic collaboration positions Capita to accelerate digital transformation, enabling more effective service management and creating new growth opportunities through AI-enhanced client propositions.

In March 2023, Capita announced the sale of its resourcing businesses—including Capita Resourcing, HR Solutions, and employer branding agency ThirtyThree—to Inspirit Capital, signaling a strategic shift to sharpen its focus on core divisions, Capita Public Service and Capita Experience. This move, alongside earlier divestments such as Pay360 and Capita Translation and Interpreting, reflects Capita’s realignment toward delivering high-value, data-driven services. For the marketing analytics landscape, this transformation underscores Capita’s intent to invest in platforms and capabilities that enhance customer experience, service personalization, and performance insights—positioning the company to better leverage analytics across its streamlined operations.

Capita Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Capita Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Capita Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360 customers.

Capita Software Key Enterprise and Cloud Applications

SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360

Capita Software Revenues, $M:

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Capita Software Direct vs Indirect sales

Capita Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Capita Software Customers

No. of Capita Software Customers: 90000

No. of Capita Software Enterprise Applications Customers: 90000

No. of Capita Software Cloud Customers: x

No. of Capita Software Cloud Subscribers: x

Capita has rebranded its customer-facing portal, enhancing engagement with personalized experiences powered by data-driven insights. With a focus on user-centric design, the portal now features contextual search capabilities and dynamically displayed relevant content, improving customer interaction and satisfaction. Serving 90,000 customers, the portal fosters an active community with 700 ongoing threads, allowing real-time collaboration and support. Trusted by a diverse range of clients, including Ashfield Homes, Brunel University, and several UK councils, Capita's portal is a key enabler of operational efficiency and customer-centric solutions, helping organizations drive better service outcomes through intelligent digital interactions.

Capita Software Market Opportunities, M&A and Geo Expansions

In September 2024, Capita appointed Axel Wehrle as the new Managing Director for its German operations, signaling a strategic opportunity for significant growth in the region. With a wealth of experience from leading roles at Virgin Media O2, Amazon, and O2, Axel brings invaluable expertise in customer services and the implementation of generative AI solutions. His appointment positions Capita to capitalize on cutting-edge technology to enhance customer engagement and service delivery in Germany. Axel’s proven leadership and vision will drive Capita’s ambitious growth targets, further strengthening its market position and expanding its customer-centric approach, making this move a key opportunity to elevate Capita's customer management services in one of Europe's most competitive markets.

In October 2024, Capita announced the appointment of Sameer Vuyyuru as Chief AI and Product Officer, a strategic move aimed at accelerating the company’s AI and product innovation. Sameer’s expertise will play a key role in driving the development of scalable AI solutions and product strategies that enhance client outcomes and support Capita’s ongoing transformation. By leveraging his extensive experience, including his tenure at Amazon Web Services (AWS) and as founder of Wayz.ai, Capita is poised to integrate advanced AI technologies across its offerings, creating more efficient, data-driven solutions. This appointment underscores Capita’s commitment to harnessing the power of AI and emerging technologies, presenting a significant opportunity to revolutionize service delivery and strengthen client relationships in an increasingly tech-driven market.

Capita Software Risks and Challenges

In September 2024, Capita agreed to sell its software business, Capita One, to Orchard Information Systems for £200 million, which could present risks for the company. While the sale provides immediate financial relief, it divests Capita from key software solutions for local authorities, education, and housing sectors. This move aligns with Capita’s strategy to streamline operations but may impact short-term growth and service offerings, especially as the transaction is subject to shareholder approval and regulatory conditions, introducing potential uncertainty.

Capita Software is strategically focused on enhancing workforce management, property asset optimization, and analytics for the UK's National Health Service, with the integration of its Health and Social Care solutions playing a pivotal role in securing future government contracts aimed at optimizing welfare spending. However, as the UK government increasingly adopts Cloud services across various sectors, Capita faces the challenge of differentiating itself as a software provider amidst the growing commoditization of its offerings. This shift highlights the need for Capita to innovate and maintain competitive advantages in a rapidly evolving market.

Capita Software Ecosystem, Partners, Resellers and SI

Capita’s ecosystem leverages data-driven marketing analytics, AI, and cloud technologies to optimize customer experience, workforce performance, and service delivery across public and private sectors. By embedding advanced analytics into customer management, healthcare, and government operations, Capita enables clients to personalize engagement, maximize ROI, and drive strategic decision-making. Its integrated solutions and strategic partnerships position the company as a catalyst for digital transformation and measurable performance improvements.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: