Carbyne Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Carbyne Strengths, Domain Expertise, and Key Differentiators

Carbyne is a Public Safety Technology company that has developed a call handling ecosystem, which delivers advanced IP-enabled communication features and caller solutions. Their end-to-end digitized NG911 ecosystem brings all available data sources for emergency services into one response system. Up until 2023, the company has secured $120 million in funding from investors including Hanaco VC, Cox Enterprises, Founders Fund, Valor Equity, and other strategic partners such as Global Medical Response (the largest Emergency Management Services Provider in the US, supported by KKR), General David Petraeus, and additional contributors.

Carbyne Recent Developments

In 2024, Carbyne, a global leader in public safety technology, expanded its presence with several key deployments of its cloud-native emergency response platform, APEX.

In Israel, United Hatzalah transitioned to Carbyne's APEX system, significantly improving their emergency response capabilities. The system includes features such as live video, silent chat, and real-time location tracking, all accessible without requiring users to download an app.

In the United States, the Fairfield County Sheriff's Office in Ohio adopted APEX, integrating AI-powered tools such as translation, transcription, and live video to improve response times and situational awareness.

Mexico City’s emergency call center has incorporated Carbyne’s c-Live Universe+ platform into its call center. Live video, instant chat, and accurate caller’s location are now available to better serve the city’s 22 million residents.

Mexico City also incorporated Carbyne’s incident conferencing, thus, enabling the call taker to simultaneously integrate medics, dispatchers, and other emergency personnel to an event. This provides the most efficient response, while also reducing dispatch time. By incorporating Carbyne’s solutions into the city’s emergency call center, these new capabilities will enable the city to shift resources in a more strategic manner. The same number of officers, medics, and ambulances can now be maximized to better serve the residents of the city.

Carbyne Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Carbyne applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Carbyne and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Carbyne APEX, Carbyne Universe customers.

Carbyne Key Enterprise and Cloud Applications

Carbyne APEX, Carbyne Universe

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Carbyne Direct vs Indirect sales

Carbyne Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Carbyne Customers

No. of Carbyne Customers: 100+

No. of Carbyne Enterprise Applications Customers: x

No. of Carbyne Cloud Customers: x

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Carbyne serves a diverse and expanding clientele of over 100 clients across North America, Latin America, Israel, Russia, and China. Notable deployments include partnerships with agencies such as the Largo Police Department, Fayette County, Pitkin County, and Ocean County, as well as collaborations with telecom provider América Móvil.

The implementation in Mexico City represents one of the largest and most advanced public safety technology deployments in Latin America. Carbyne’s customer base encompasses municipalities of all sizes, with a strong presence in counties and cities seeking to digitally transform their 911 systems.

Carbyne Market Opportunities, M&A and Geo Expansions

In September 2022, Amir Elichai, the founder and CEO of Carbyne, stated that the company, under his leadership, aims to reach 1 billion people by 2024, and he emphasized that they are on track to achieve this goal. Elichai further outlined the company's investment priorities with the new funding, focusing on expanding in the U.S., establishing a robust partner program for global outreach (as the company does not sell directly), and allocating additional resources to research and development (R&D).

Carbyne Risks and Challenges

Carbyne operates solely through partners, necessitating the establishment of a complex network of trusted resellers, system integrators, and telecommunications alliances. This can impede deployment and scaling, particularly in highly regulated markets where vendor approval processes are lengthy.

Additionally, the company faces challenges from established competitors in the traditional 911 sector and must demonstrate the cost-effectiveness of its platform in light of tightening budgets in the public sector.

Carbyne Ecosystem, Partners, Resellers and SI

Carbyne collaborates with prominent technology providers such as Cisco, Google, and AWS to deliver transformative emergency communication solutions to clients. Through dedicated teams from América Móvil, Carbyne's Next-generation 9-1-1 solutions are introduced to markets across Latin America, contributing to the safety of citizens at both local and national levels.

In July 2019, Carbyne initiated a partnership with Google to introduce an advanced mobile location feature to Emergency Communications Centers (ECCs) throughout Mexico. Following a successful four-week pilot program in Mexico, Carbyne implemented Google's Android ELS (Emergency Location Service) in real-time for emergency calls made on Android devices. Additionally, Carbyne provided multiple connection options to its secure ELS Gateway for each approved ECC.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: