CivicPlus Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

CivicPlus Strengths, Domain Expertise, and Key Differentiators

CivicPlus focuses on providing technology solutions for government entities. The company aims to address the unique challenges faced by these organizations by offering tailored solutions that align with their specific needs. With years of experience working exclusively with the government sector, CivicPlus has gained significant expertise in this area. This experience enables the company to provide solutions that consider the complexities and regulatory requirements inherent in government operations. CivicPlus offers a broad range of products designed to support various aspects of government operations, including civic engagement platforms and administrative tools. This diverse product portfolio enables CivicPlus to meet the needs of its clients as they adapt to a digitally-driven environment.

CivicPlus Recent Developments

CivicPlus has further invested in accessibility by partnering with AudioEye to improve digital accessibility for government websites. This development allows local governments to meet ADA Title II requirements, positioning CivicPlus as a key player in making public sector digital services more accessible. This aligns with increasing government emphasis on inclusive digital services.

In August 2020, CivicPlus launched CivicPlus Mobile, a mobile app solution designed exclusively for municipalities. The solution unites access to CivicPlus’ suite of technology solutions for both digital administrators and citizens, streamlining municipal content management, and giving citizens any time, anywhere access to the local news, information, and resources they want and need.

CivicPlus Mergers and Acquisitions (M&A) Activities

Acquired in January 2025, Beehive provides public asset management and utility billing solutions, expanding CivicPlus's capabilities in these areas.

CivicPlus acquisition of Optimere brings forth a fusion of cutting-edge technologies aimed at enhancing the digital experiences of residents and public sector agencies. Optimere's industry-leading social media archiving, accessibility, quality assurance, and open records request technologies will seamlessly integrate into CivicPlus' comprehensive platform. This integration marks a pivotal moment in the digitization journey of public sector entities, promising streamlined processes and improved service delivery.

In 2023, CivicPlus announced its acquisition of Municipal Code Corporation (Municode), marking a transformative step towards expanding its technological footprint. This strategic move underscores CivicPlus' dedication to enhancing its portfolio of technology solutions and fostering positive digital interactions between citizens and local governments. As we delve into this acquisition from an IT industry analyst's perspective, we'll explore the implications, synergies, and broader impact on the civic tech sector.

CivicPlus Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CivicPlus applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CivicPlus and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile, customers.

CivicPlus Key Enterprise and Cloud Applications

CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile,

CivicPlus Revenues, $M:

CivicPlus Revenue Breakdown By Type, $M:

CivicPlus Enterprise Applications Revenues By Functional Markets, $M:

CivicPlus Enterprise Applications Revenues By Verticals, $M:

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CivicPlus Direct vs Indirect sales

CivicPlus Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified CivicPlus Customers

No. of CivicPlus Customers: 12500

No. of CivicPlus Enterprise Applications Customers: 12500

No. of CivicPlus Cloud Customers: x

No. of CivicPlus Cloud Subscribers: 100000

CivicPlus primarily serves government entities, including local governments, municipalities, public agencies, and educational institutions. Its customers include cities, counties, school districts, and public safety organizations, ranging from small municipalities to larger public sector agencies. These customers rely on CivicPlus's solutions to improve civic engagement, streamline administrative tasks, and ensure compliance with regulatory requirements. The company's offerings are designed to address the unique needs of public sector organizations, helping them manage operations more efficiently in a digitally-driven environment.

CivicPlus Market Opportunities, M&A and Geo Expansions

The appointment of a new Chief Product & Technology Officer underscores CivicPlus's commitment to driving product innovation. This leadership change aims to accelerate the development of new solutions that address the evolving needs of local governments.

The investment from BV Investment Partners not only strengthens CivicPlus' technological capabilities but also opens up new market opportunities. Horizontally, CivicPlus can diversify its offerings to cater to a broader range of civic needs, from public safety to environmental management. Vertically, the company can deepen its presence in existing markets, offering more comprehensive solutions that address the intricate challenges faced by local governments. This dual approach enhances CivicPlus' market positioning and solidifies its role as a comprehensive civic technology provider. The influx of investment provides CivicPlus with the resources needed to explore and expand into new regions. As municipalities worldwide seek advanced solutions for civic management, CivicPlus can leverage its proven track record and technological prowess to enter untapped markets. This expansion not only broadens the company's reach but also contributes to the global evolution of smart cities and efficient civic governance.

CivicPlus Risks and Challenges

A potentional risk for CivicPlus could be the dependence on the public sector for revenue. As the company primarily serves government entities, any changes in government budgets, shifts in public sector priorities, or regulatory constraints could directly impact its business. For example, reductions in local government spending due to economic downturns or changes in government policies regarding technology adoption could lead to decreased demand for CivicPlus's solutions, affecting revenue growth and long-term sustainability. Additionally, political shifts or budget cuts could delay or cancel contracts, especially in smaller municipalities with limited budgets for technology investments.

CivicPlus Ecosystem, Partners, Resellers and SI

CivicPlus operates within an ecosystem of strategic partnerships, acquisitions, and integrations to enhance its solutions for local governments. Key partnerships include collaborations with Government Social Media for social media archiving, SilverSky for cybersecurity, and Nextdoor for mass notification integration. The company has made acquisitions such as Beehive Industries (public asset management), Optimere (digital compliance), and Municode (municipal codes). CivicPlus also offers platform integrations through APIs and single sign-on capabilities, enabling seamless data exchange and improving operational efficiency for local governments.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: