Concentrix Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Concentrix Strengths, Domain Expertise, and Key Differentiators

Concentrix is a technology-driven business services company that specializes in customer engagement and enhancing business performance for some of the world’s leading brands. By leveraging technology, design, data, processes, and talent, Concentrix delivers improved business outcomes and helps clients stand out in their markets.

Concentrix Recent Developments

In the first quarter of 2025, Concentrix reported revenue of approximately $2.37 billion, reflecting a 1.3% year-over-year growth on a constant currency basis. The company also achieved a non-GAAP operating income of $322 million, with a margin of 13.6%, indicating improved operational efficiency.

Concentrix Corporation has sold its insurance third-party administration operations and software platform, known as “Concentrix Insurance Solutions” (CIS), to Abry Partners, a Boston-based private equity firm, and Hoplon Capital, an asset manager focused on digitally transforming industries like insurance. The transaction establishes a new, standalone company dedicated to driving innovation within the insurance sector.

In July 2017, Concentrix acquired Tigerspike, a global digital products company known for its expertise in strategy, experience design, development, and systems integration. The acquisition was aimed at strengthening Concentrix’s digital capabilities and enhancing its market differentiation and growth through Tigerspike’s domain knowledge. This move aligns with Concentrix’s strategy to invest in digital and enabling technologies that deliver seamless, personalized customer experiences and improved business intelligence for its clients.

Concentrix Mergers and Acquisitions (M&A) Activities

In September 2023, Concentrix Corporation completed its $4.8 billion merger with Webhelp, bringing the combined company's estimated value to approximately $9.8 billion. While a permanent name is being finalized, the organization is currently operating under the trade name Concentrix + Webhelp. This merger strengthens the company's position as a global leader in customer experience (CX), significantly expanding its generative AI capabilities, digital solutions, and high-value service offerings.

In January 2020, SYNNEX and Concentrix officially separated into two independent, publicly traded industry leaders. This strategic move was enabled by Concentrix’s global scale and the successful, rapid integration of Convergys. It also reflected the strength of both companies’ leadership teams and financial stability. The separation allows SYNNEX and Concentrix to fully focus on their respective markets, enhance value creation, and respond more agilely to evolving market demands.

Concentrix Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Concentrix applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Concentrix and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Concentrix GIAS, ConcentrixCX, Concentrix Factorin, Concentrix TradeFree, Concentrix’ Solv customers.

Concentrix Key Enterprise and Cloud Applications

Concentrix GIAS, ConcentrixCX, Concentrix Factorin, Concentrix TradeFree, Concentrix’ Solv

Concentrix Revenues, $M:

Concentrix Revenue Breakdown By Type, $M:

Concentrix Enterprise Applications Revenues By Functional Markets, $M:

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Concentrix Direct vs Indirect sales

Concentrix Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Concentrix Customers

No. of Concentrix Customers: 2000

No. of Concentrix Enterprise Applications Customers: 2000

No. of Concentrix Cloud Customers: x

No. of Concentrix Cloud Subscribers: x

Concentrix serves more than 2,000 clients across eight key industry verticals: automotive; banking, financial services, and insurance; energy and the public sector; healthcare; media and communications; retail and e-commerce; technology and consumer electronics; and travel and transportation.

Concentrix Market Opportunities, M&A and Geo Expansions

Concentrix has invested in expanding its delivery operations across emerging, high-growth markets including India, Brazil, Turkey, Egypt, China, South Africa, Vietnam, Indonesia, and Thailand. By building a strong presence in these regions, the company aims to capitalize on growing demand, harness local economic potential, and strengthen its global business outlook.

Concentrix has expanded its digital service offerings through the acquisition of Tigerspike. This strategic move is designed to strengthen Concentrix’s digital capabilities and fuel greater differentiation and growth in the marketplace by leveraging Tigerspike’s deep expertise in the digital domain.

This acquisition aims to accelerate Tigerspike’s time-to-market for its solutions and unlock new growth opportunities. Tigerspike’s unique approach—combining technology, human insight, and data-driven strategies to deliver value through analytics and business performance metrics—is both highly relevant and compelling to clients.

Concentrix Risks and Challenges

The company's revenue and operating results have experienced fluctuations and are expected to continue fluctuating in the future. These variations could negatively impact the company’s performance and the trading value of its common stock. Contributing factors include global macroeconomic conditions such as economic slowdowns or recessions, shifts in consumer demand, interest and currency rate volatility, inflation, supply chain disruptions, and public health crises.

Concentrix Ecosystem, Partners, Resellers and SI

Concentrix has built an ecosystem of technology partners, including Adobe, Salesforce, Microsoft, AWS, and Workday, to design, build, and run exceptional solutions. The company leverages these partnerships to deliver unmatched business value through technology integrations and ecosystem collaborations.

Concentrix maintains a strong operational presence across North and South America, Asia-Pacific, Europe, and Africa. The company collaborates closely with clients to provide comprehensive customer engagement solutions, leveraging technology innovation, advanced analytics, process optimization, and business transformation strategies.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: