Concentrix Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Concentrix Strengths, Domain Expertise, and Key Differentiators

Concentrix is a technology-enabled business services company specializing in customer engagement and improving business performance for some of the world's best brands. Concentrix creates better business outcomes and helps differentiate clients through technology, design, data, process, and people.

Concentrix Recent Developments

Concentrix Corporation sells its insurance third-party administration operations and software platform (“Concentrix Insurance Solutions” or “CIS”) to Abry Partners, a Boston-based private equity firm, and Hoplon Capital, an asset manager focused on the digital disruption of end markets including insurance. This will create a new company that will operate as a standalone business bringing innovation to the insurance marketplace.

In July 2017, Concentrix acquired Tigerspike, a global digital products company specializing in strategy, experience design, development, and systems integration. This transaction is intended to enhance Concentrix's digital competencies and drive further differentiation and growth in the market place through Tigerspike's digital domain expertise. The transaction aligns with Concentrix's stated strategy to further invest in digital and enabling technologies to create effortless, personalized customer engagements and improved business intelligence and performance for its clients.

Concentrix Mergers and Acquisitions (M&A) Activities

In September 2023, Concentrix Corporation announced a combination with Webhelp was closed, in a transaction worth $4.8 billion. The overall combined company value is estimated to total around $9.8 billion. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp. This combination positions Concentrix + Webhelp as a CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

In January 2020, SYNNEX and Concentrix separated into two industry-leading, publicly traded companies. This key decision was made possible as a result of Concentrix’ global scale and speed in which Convergys and Concentrix were integrated. Also, due to the strong and independent leadership teams and financial capabilities of both companies. The separation will allow both SYNNEX and Concentrix to turn their full attention to the markets they serve, drive higher returns, and address the rapidly changing market dynamics in the nimblest way.

In October 2018, Concentrix confirmed the previously launched acquisition of Convergys has officially closed, and the integration with Concentrix has begun. This transaction accelerates Concentrixs leadership position in the industry and creates a premier global customer engagement services company providing next-generation customer experience and business improvements to market-leading brands.

Concentrix reinforces its profile in the delivery of high-value services to a strong, diverse, client portfolio that includes high growth market-disruptor companies, and a strong representation of Fortune 1000 clients. The acquisition brings together a skilled global talent pool, both credentialed in operational excellence and highly experienced in strategic verticals and digital transformation services. The geographic reach combined will be one of the most robust global steps in the industry.

Concentrix Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Concentrix applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Concentrix and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Concentrix GIAS, ConcentrixCX, Concentrix Factorin, Concentrix TradeFree, Concentrix’ Solv customers.

Concentrix Key Enterprise and Cloud Applications

Concentrix GIAS, ConcentrixCX, Concentrix Factorin, Concentrix TradeFree, Concentrix’ Solv

Concentrix Revenues, $M:

Concentrix Revenue Breakdown By Type, $M:

Concentrix Enterprise Applications Revenues By Functional Markets, $M:

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Concentrix Revenues By Region, $M

Concentrix Direct vs Indirect sales

Concentrix Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Concentrix Customers

No. of Concentrix Customers: 1000

No. of Concentrix Enterprise Applications Customers: 1000

No. of Concentrix Cloud Customers: x

No. of Concentrix Cloud Subscribers: x

The Concentrix serves over 1000 clients in eight industry verticals: automotive; banking, financial services, and insurance; energy and public-sector; healthcare; media and communications; retail and e-commerce; technology and consumer electronics; and travel and transportation.

Concentrix Market Opportunities, M&A and Geo Expansions

The company invested in delivery operations in emerging, high-growth markets such as India, Brazil, Turkey, Egypt, China, South Africa, Vietnam, Indonesia and Thailand. By establishing a robust presence in these regions, Concentrix aims to leverage the increasing demand for its services and tap into the burgeoning economic landscapes, thereby enhancing its overall business prospects.

Concentrix expands digital services with the acquisition of Tigerspike. This transaction is intended to enhance Concentrixs digital competencies and drive further differentiation and growth in the market place through Tigerspike's digital domain expertise.

This acquisition is intended to increase Tigerspike's speed to market of these solutions and provide them with new opportunities for expansion. Tigerspike's approach of blending technology, human expertise, and the use of data and digital to enhance value to clients through analytics and business success metrics, is both needed and extremely exciting to clients.

Concentrix Risks and Challenges

The company revenue and operating results have fluctuated and in the future, they will continue to fluctuate, which could adversely the company and the trading value of the common stock, as a result of many factors, including global macroeconomic conditions, including economic slowdowns or recessions, consumer demand, interest rate and currency rate fluctuations, inflation, and supply chain disruptions; public health crises.

A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld. In September 2016 the HMRC published that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far. As a result of Concentrix' failings, thousands of claimants are also due to receive back-payments for incorrectly stopped claims.

By 2016, however, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of thousands of claimants, leaving them without money for essentials.

In 2014, Concentrix won a £75 million contract from the UK's tax authority, the HMRC, to review two million tax credits claims for fraud and incorrect tax credit awards. Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes.

Concentrix Ecosystem, Partners, Resellers and SI

Concentrix has significant operations in North and South America, Asia-Pacific, Europe and Africa. Concentrix partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.

Concentrix Cloud Infrastructure Insights

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• Concentrix Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: