Connectwise Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Connectwise Strengths, Domain Expertise, and Key Differentiators

ConnectWise is a software company committed to ensuring the success of IT solution providers by offering unparalleled software, services, and a supportive community. This commitment has led to an increasing number of IT solution providers worldwide choosing ConnectWise as their preferred platform. The company seamlessly integrates various aspects such as CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time, and expenses into a unified IT management software, streamlining operations for IT companies.

Connectwise Recent Developments

In April 2023, ConnectWise introduced a fundamental capability within the ConnectWise Asio™ platform, incorporating AI-assisted PowerShell scripting into two products within its Unified Monitoring and Management (UMM) solution portfolio: ConnectWise Automate™ and ConnectWise RMM™. This newly added feature, powered by ConnectWise's hosted instance of OpenAI GPT, allows for the automation of intricate tasks and swift execution of custom scripts or command tasks. Furthermore, the integration harnesses advanced AI language processing capabilities within the Asio platform, offering Managed Service Providers (MSPs) time-saving benefits and incorporating guardrails and optimizations to enhance the scripting process.

Connectwise Mergers and Acquisitions (M&A) Activities

In August 2022, ConnectWise made an announcement about its acquisition of Wise-Sync, an integrated payment automation platform and a longstanding partner within the ConnectWise ecosystem.

ConnectWise has made several acquisitions in the last year and a half. In November 2020, it acquired Perch Security and StratoZen, two cybersecurity firms, and in February 2021, Service Leadership, Inc - a data-driven TSP consulting firm.

Thoma Bravo acquired ConnectWise in February 2019. In October the same year, ConnectWise acquired Continuum and ITBoost, while at the same time making a strategic partnership with Webinfinity. Together, these moves put more problem-solving resources, tools for efficiency, and fuel for growth in the hands of partners while transforming ConnectWise into a technology and services platform for the entire technology channel – from vendors to distributors to TSPs and their customers.

Connectwise Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Connectwise applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Connectwise and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Asio by ConnectWise customers.

Connectwise Key Enterprise and Cloud Applications

Asio by ConnectWise

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Connectwise Direct vs Indirect sales

Connectwise Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Connectwise Customers

No. of Connectwise Customers: 24100

No. of Connectwise Enterprise Applications Customers: x

No. of Connectwise Cloud Customers: x

No. of Connectwise Cloud Subscribers: 161000

ConnectWise is relied upon by over 24,100 technology companies to enhance accountability, operational efficiency, and profitability. Notable customers include Heartland Technology Solutions, XFER Communications, Center for Computer Resources, Blough Tech, Inc., Technology Experts, Inc., Preferred IT Group, Inc., Axcell Technologies, Ciracom, DBS Communications, IT Resource, ITConnexx, NetStar, and many more.

Connectwise Market Opportunities, M&A and Geo Expansions

In November 2023, ConnectWise revealed advancements in its remote monitoring and management (RMM) solution, transitioning it into Unified Monitoring & Management. This transformative shift brings forth a range of improved features to the ConnectWise Asio™ platform, incorporating support for network, cloud, and backup monitoring. Additionally, ConnectWise introduces an innovative, real-time, interactive dashboard as a component of this integration.

Connectwise Risks and Challenges

A potential risk for ConnectWise could be the integration of advanced technologies, particularly the introduction of AI-assisted PowerShell scripting and the incorporation of artificial intelligence (AI) capabilities within the ConnectWise Asio™ platform. While these technological advancements aim to enhance efficiency, streamline operations, and provide innovative solutions for Managed Service Providers (MSPs) and Technology Solution Providers (TSPs), there is a risk associated with the complexity and reliability of these technologies. The introduction of new features powered by AI, such as the hosted instance of OpenAI GPT, may bring about challenges related to system stability, user adaptation, and potential unforeseen issues in automated processes. Additionally, the integration of numerous advanced tools within a single platform, as seen in the Business Management Solutions and Unified Monitoring & Management, may pose risks in terms of system complexity, potential conflicts between integrated tools, and the need for thorough user training to effectively leverage these advanced capabilities. Continuous monitoring, user education, and adaptability to potential challenges in these integrated technologies would be crucial to mitigate risks and ensure a smooth user experience.

Connectwise Ecosystem, Partners, Resellers and SI

In October 2023, ConnectWise revealed a set of essential integrations to its advanced suite of Business Management Solutions, aiming to elevate customer experiences. Utilizing the ConnectWise Asio platform, fueled by artificial intelligence (AI), Technology Solution Providers (TSPs) can access a diverse range of powerful tools within a single platform. These tools are specifically crafted to minimize inefficiencies, streamline business operations, enhance security measures, stimulate rapid innovation, and optimize payment processes. ConnectWise introduced over 10 new integrations to its Business Management Solution portfolio in 2023, with additional integrations anticipated in the future.

In July 2021, ConnectWise and SentinelOne, a cybersecurity platform company, have made a strategic technology partnership to support their unified fight against cybercriminals by offering SentinelOne Control and SentinelOne Complete as standalone products in the ConnectWise security product suite.

Connectwise Cloud Infrastructure Insights

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• Connectwise Public Cloud and Infrastructure (IaaS)
• Connectwise Platform (PaaS)
• Connectwise Application Delivery
• Connectwise Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: