CSG Systems International Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

CSG Systems International Strengths, Domain Expertise, and Key Differentiators

CSG Systems, a provider of business support solutions for the communications sector, offers a comprehensive suite of solutions that empower businesses to effectively manage customer relationships, billing, and payments in a rapidly evolving digital landscape. Founded in 1982 and headquartered in Greenwood Village, Colorado, CSG has evolved into a global provider of business support systems (BSS) software and services.

CSG Systems International Recent Developments

In last two years, CSG introduced two new solutions to elevate customer experiences: CSG Bill Explainer and CSG Forte Engage. CSG Bill Explainer harnesses the power of AI to deliver personalized bill explanations, preempting any confusion and reducing call center volumes by providing transparent billing insights across devices. Meanwhile, CSG Forte Engage offers a multi-channel payment solution, allowing customers to pay conveniently and securely via SMS, email, IVR, or live agent support. With automated processes ensuring data security and fraud prevention, businesses can maximize revenue and drive customer satisfaction, cementing CSG's commitment to innovation and customer-centricity.

CSG Systems International Mergers and Acquisitions (M&A) Activities

In 2024, CSG acquired iCheckGateway.com (iCG Pay), a North American ACH and credit card payment processor with a growing merchant base in recurring revenue industries such as financial services, insurance, utilities, and government. The acquisition is expected to be accretive to CSG’s 2024 profitability. The integration of CSG’s and iCG Pay’s platforms aims to deliver enhanced value to merchants and independent software vendor (ISV) partners. This follows CSG’s 2021 acquisitions of DGIT Systems, which expanded its telecom-focused CPQ capabilities, and Kitewheel, which strengthened its position in customer journey orchestration and analytics, broadening its reach into new verticals and enhancing its cloud-based engagement solutions.

CSG Systems International Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CSG Systems International applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CSG Systems International and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CSG Ascendon, CSG Xponent, CSG Encompass customers.

CSG Systems International Key Enterprise and Cloud Applications

CSG Ascendon, CSG Xponent, CSG Encompass

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CSG Systems International Direct vs Indirect sales

CSG Systems International Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified CSG Systems International Customers

No. of CSG Systems International Customers: 1000

No. of CSG Systems International Enterprise Applications Customers: 1000

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No. of CSG Systems International Cloud Subscribers: x

CSG boasts a global reputation as a trusted partner for over 1000 companies, spanning Fortune 500 enterprises to local businesses, by assisting customer-centric brands in achieving profitability and societal impact. Notable clients include prominent entities such as America Movil, Mediacom Communications, Bell TV, MTN, Bharti Airtel, Singtel, and Cable One Inc., among others. This diverse clientele underscores CSG's extensive reach across telecommunications, media, and technology sectors, serving as a testament to its versatile solutions. Additionally, CSG's portfolio extends to industries beyond telecommunications, with clients ranging from transportation systems such as Cubic Transportation Systems to healthcare entities like Blue Cross Blue Shield, demonstrating its broad market influence and industry relevance.

CSG Systems International Market Opportunities, M&A and Geo Expansions

Driven by strategic acquisitions, expanding industry partnerships and a diverse portfolio of innovative solutions, CSG is poised for significant growth opportunities in the future. With acquisitions such as Tango Telecom bolstering its capabilities in convergent policy control and messaging solutions, CSG is well-positioned to offer end-to-end digital monetization solutions to global communications service providers (CSPs), catering to the evolving demands of 3G, 4G and 5G networks. CSG's acquisition of Kitewheel extends its Customer Experience expertise, supporting lifecycle management with journey orchestration and omni-channel communications support. Leveraging intelligent analytics, CSG allows organiations to deliver personalized experiences in real-time to fine-tune customer interations. Furthermore, CSG's participation in initiatives like the Colorado Smart Cities Alliance underscores its commitment to innovation and collaboration, presenting avenues for leveraging its expertise in customer engagement and digital monetization technologies to address complex societal challenges. As CSG continues to forge alliances, expand its product offerings and penetrate new markets, it is poised to capitalize on emerging opportunities and solidify its position as a key player in the telecommunications and technology sectors.

CSG Systems International Risks and Challenges

CSG's future prospects hinge significantly on the adoption rate of Ascendon, its cutting-edge platform for billing, eCommerce, and digital services within the carrier industry. The ongoing transition of clients from legacy systems like Amdocs to CSG is pivotal for augmenting recurring revenues and expanding market share, particularly among major cable companies such as Comcast and Time Warner. However, the company faces potential challenges stemming from the industry's consolidation and the emergence of new content delivery services from giants like Netflix and Amazon. These dynamics could potentially diminish the role of CSG's new platform, necessitating strategic adaptation to evolving market trends.

CSG Systems International Ecosystem, Partners, Resellers and SI

CSG strategically structures its sales operations around geographically dispersed, dedicated account teams led by senior-level managers, tasked with driving both new revenue generation and contract renewals within client accounts. The company has forged partnerships with industry leaders such as Accenture, AWS, Capgemini, IBM, Infosys, Microsoft and Wipro Technologies, among others, to enhance its market presence and deliver comprehensive solutions to clients.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: