Duck Creek Technologies Strengths, Domain Expertise, and Key Differentiators
Duck Creek Technologies is a provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. Their platform enables insurers to leverage cloud technology for agile, intelligent, and continuously evolving operations. With a strong focus on authenticity, purpose, and transparency, Duck Creek ensures that insurance services are accessible when and where they are needed. Their market-leading solutions can be deployed individually or as a comprehensive suite, all available through Duck Creek OnDemand, a cloud-based service that enhances operational efficiency and innovation in the insurance sector.
Duck Creek Technologies Recent Developments
Duck Creek Technologies continues to expand its insurance solutions with key innovations. In February 2024, it launched the Duck Creek Payments Marketplace, integrating with Paymentus to streamline global insurance payments. In March 2024, it introduced Duck Creek Payments in North America, a cloud-based SaaS solution for premium collections and claims disbursements. In December 2023, the company unveiled Duck Creek Clarity, a next-gen analytics platform with an “Active Delivery” model, eliminating costly upgrades. These advancements reinforce Duck Creek’s leadership in cloud-based, intelligent insurance solutions.
Duck Creek Technologies Mergers and Acquisitions (M&A) Activities
On October 10, 2024, Duck Creek acquired Risk Control Technologies, Inc. (RCT) to enhance risk management and loss control for insurance carriers, leveraging AI and machine learning.
Earlier, in March 2023, Vista Equity Partners acquired Duck Creek for $2.6 billion, reinforcing its investment in enterprise insurance software. These moves strengthen Duck Creek’s leadership in intelligent P&C insurance solutions.
Duck Creek Technologies Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Duck Creek Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Duck Creek Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Duck Creek Suite customers.
Duck Creek Technologies Overview
100 Summer St 8th Floor Suite #801
Boston, MA, 2210, United States
1 833-798-7789
Ownership: - Vista Equity Partners
Number of Employees: 1700
Functional Markets: Analytics and BI, Content Management, CRM, ERP Financial, ERP Services and Operations,
Key Verticals: Insurance,
Duck Creek Technologies Key Enterprise and Cloud Applications
Duck Creek Suite
Duck Creek Technologies Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Duck Creek Technologies Revenue Breakdown By Type, $M:
Duck Creek Technologies Enterprise Applications Revenues By Functional Markets, $M:
Duck Creek Technologies Enterprise Applications Revenues By Verticals, $M:
Duck Creek Technologies Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Duck Creek Technologies Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Duck Creek Technologies Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Duck Creek Technologies Customers
No. of Duck Creek Technologies Customers: 200+
No. of Duck Creek Technologies Enterprise Applications Customers: 200+
No. of Duck Creek Technologies Cloud Customers: x
No. of Duck Creek Technologies Cloud Subscribers: x
Duck Creek Technologies serves a diverse global customer base across the property and casualty (P&C) and general insurance industry. With over 200 customers and 1,100+ successful implementations, Duck Creek processes more than 50,000 policy transactions daily and manages over 30 million claims in the cloud. Its clients include leading insurers, regional carriers, and innovative insurtech companies that leverage Duck Creek’s cloud-based SaaS solutions for policy administration, claims management, billing, and payments. The company works with top-tier insurance providers such as Progressive, Liberty Mutual, AIG, Chubb, AXA, Zurich, and Nationwide, among others.
Duck Creek Technologies Market Opportunities, M&A and Geo Expansions
Duck Creek Technologies is strategically positioning itself for long-term global growth through leadership expansion, innovation, and investment. The appointment of senior executives in key regions—North America, EMEA, and APAC—will accelerate regional expansion and revenue growth, ensuring world-class experiences for customers. The launch of a Center of Excellence (CoE) in Warsaw, Poland, alongside its existing India CoE, strengthens 24/7 global support and enhances operational efficiency.
Duck Creek Technologies is driving innovation in P&C insurance with its latest payments and policy management solutions. The introduction of Duck Creek Payments Facilitator on October 2, 2024, enhances insurers' ability to manage transactions globally, integrating FedNow, digital wallets, and push-to-card capabilities to streamline premium collections and claims disbursements. Additionally, on August 5, 2024, Duck Creek launched Policy with Active Delivery, a groundbreaking solution that eliminates traditional upgrade cycles, allowing insurers to deploy and scale products efficiently.
Duck Creek Technologies Risks and Challenges
Scaling into new regions (e.g., Latin America, APAC, and Europe) requires navigating different regulatory frameworks, cultural differences, and varying insurer technology adoption rates. Misalignment with local market needs could slow down adoption.
Duck Creek Technologies Ecosystem, Partners, Resellers and SI
Duck Creek Technologies maintains an ecosystem of over 130 partner integrations and more than 2,600 APIs across its applications, working with Systems Integrators, Solution Partners, and Consulting Partners to expand platform capabilities and support adoption. Accenture and Capgemini manage large-scale implementations, while LexisNexis and Cambridge Mobile Telematics contribute underwriting and risk data. Document automation and workflows are supported by Hyland and OpenText, AI-based fraud detection is provided by FRISS, and Veirsk adds functionality across policy, billing, and claims.
On February 11, 2025, Duck Creek announced a strategic partnership with Worldpay, incorporating global payment infrastructure into Duck Creek Payments for insurers requiring end-to-end payment management.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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