EasyVista Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

EasyVista Strengths, Domain Expertise, and Key Differentiators

EasyVista is a provider of end-to-end IT solutions, offering a full suite of services including IT service management, remote support, monitoring, and self-healing technologies. Designed to support a customer-centric, proactive, and predictive approach, EasyVista enables organizations to elevate their IT service, support, and operations with ease. Its integrated platform streamlines these critical functions, helping businesses boost efficiency and enhance customer satisfaction.

With over two decades of experience in service management, EasyVista supports organizations across diverse industries such as financial services, healthcare, higher education, technology, public sector, retail, manufacturing, and more. By reimagining service management for the mobile-first world, EasyVista makes IT services intuitive, accessible, and user-friendly.

EasyVista Recent Developments

EasyVista introduced the EasyVista Platform 2025.1, the newest advancement in its unified IT operations platform. This latest release is built to boost both efficiency and security, featuring AI-driven automation, enhanced reporting capabilities, and upgraded infrastructure. With these improvements, IT teams can streamline operations and reduce manual workloads, enabling smarter, more effective performance.

EasyVista introduced EV Orchestrate, a powerful new addition to the EV Platform designed for automating and orchestrating manual IT and operations (I&O) tasks. EV Orchestrate empowers organizations of all sizes and industries to rapidly create workflows using an intuitive low-code designer, streamlining complex processes and reducing manual effort. By automating and standardizing I&O tasks, the solution significantly boosts operational efficiency, accelerates time-to-market, and helps minimize the impact of service disruptions.

EasyVista has announced the launch of EasyVista Platform 2024.3, featuring three new modules and enhanced AI capabilities. This latest release brings IT and operations closer together, enabling more intelligent, proactive support. Developed in close collaboration with partners and customers, these innovations underscore EasyVista’s commitment to delivering customer-centric solutions that elevate the end-user experience.

EasyVista's 2023.4 product release focuses on enhancing the platform experience for IT professionals. It introduces a simplified UI, an offline field technician app, and native ticket collaboration in "together mode" inspired by swarming practices. The release also includes various third-party integrations, such as EasyConnect plugins for Microsoft Entra ID, NetApp, and Nutanix. Notably, EV Reach Entra ID Integration manages Microsoft Entra ID products for improved user experience, streamlining support processes, and reducing resolution time

EasyVista Mergers and Acquisitions (M&A) Activities

In December 2024, EasyVista announced the successful acquisition of a majority stake in OTRS Group, a Germany-based ITSM provider listed on the Frankfurt Stock Exchange. This strategic move positions the Eurazeo-backed company for continued growth, with projected annual sales expected to surpass €70 million by year-end, half of which will come from markets outside of France.

In June 2022, EasyVista acquired Itexis, a user experience monitoring software provider, strengthening its ability to deliver comprehensive, end-to-end service experience solutions.

In March 2021, EasyVista acquired Goverlan, a provider of streamlined remote support technology and process automation. This acquisition supports EasyVista’s strategic goals of expanding its presence in North America and enhancing its IT Service Management (ITSM) offerings with proactive and predictive capabilities. By integrating Goverlan, EasyVista now delivers advanced features that go beyond self-service, introducing self-healing technologies and providing customers with a robust, end-to-end support and service delivery solution.

In October 2021, EasyVista further strengthened its portfolio with the strategic acquisition of Coservit, the company behind ServiceNav—an advanced AIOps and next-generation IT monitoring platform. The addition of ServiceNav enhances EasyVista’s ability to deliver a comprehensive view of IT infrastructure health. Combined with the earlier acquisition of Goverlan and its self-healing technologies, EasyVista is now uniquely positioned to offer a powerful, all-in-one solution. This dual acquisition strategy expands EasyVista’s capabilities across service delivery, remote support, and intelligent monitoring, resulting in a robust suite of automation-driven solutions for IT Service Management, self-service, and end-to-end operational excellence.

In 2017, EasyVista acquired Knowesia, a provider of self-help modeling and guided support software. This acquisition aligns with EasyVista’s innovation strategy, enhancing its ability to offer next-generation self-service solutions in the enterprise. By integrating Knowesia’s intelligent self-help capabilities with EasyVista’s established ITSM 2.0 platform, the company can deliver more advanced, user-friendly support experiences.

EasyVista Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying EasyVista applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of EasyVista and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified EV Service Manager, EV Reach, EV Observe, EV Self Help customers.

EasyVista Key Enterprise and Cloud Applications

EV Service Manager, EV Reach, EV Observe, EV Self Help

EasyVista Revenues, $M:

EasyVista Revenue Breakdown By Type, $M:

EasyVista Enterprise Applications Revenues By Functional Markets, $M:

EasyVista Enterprise Applications Revenues By Verticals, $M:

EasyVista Revenues By Region, $M

EasyVista Direct vs Indirect sales

EasyVista Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified EasyVista Customers

No. of EasyVista Customers: 3000

No. of EasyVista Enterprise Applications Customers: 3000

No. of EasyVista Cloud Customers: x

No. of EasyVista Cloud Subscribers: x

EasyVista supports over 3,000 organizations worldwide in driving digital transformation, enabling leaders to boost employee productivity, lower operational costs, and enhance both employee and customer satisfaction. Serving a wide range of industries—including financial services, healthcare, education, and manufacturing—EasyVista empowers businesses to optimize their IT operations and deliver exceptional service experiences. Its diverse customer base includes well-known companies such as Gold Fields Mining Group, Manitou Group, Domtar, One Touch Direct, Expro Group USA, POWER Engineers, Inc., Schneider Electric, Arkema, RIU Hotels & Resorts, and many more.

EasyVista Market Opportunities, M&A and Geo Expansions

EasyVista has witnessed substantial growth, with an increase in global headcount and New ARR order intake, coupled with a robust renewal rate. Emphasizing user-friendly solutions, the company has broadened its platform portfolio in IT Service Management (ITSM) and IT Operations Management (ITOM). The focus is on incident prevention, proactive resolution automation, and providing predictive analytics to enhance cost efficiency.

EasyVista Risks and Challenges

Traded on the French stock market since 2005, EasyVista was delisted on January 13, 2021. In 10 years, shares increased by 2,800% and €130 million was raised for the development of the company. This can be a risk because now the company will rely on private funding, limiting its ability to raise capital and reducing immediate growth potential.

EasyVista Ecosystem, Partners, Resellers and SI

In February 2025, EasyVista announced a strategic partnership with LKS Next, a leading provider of advanced professional services focused on driving business transformation and success. This collaboration will deliver enhanced ITSM solutions by combining the power of EasyVista’s cutting-edge platform with LKS Next’s proven expertise in managing and executing complex, high-value IT projects.

Furthermore, in 2025, EasyVista introduced major enhancements to its Global Partner Program, designed to empower partners and drive mutual growth. The updated program features attractive financial incentives, a partner-first services model, and an upgraded partner portal. These improvements make it easier for partners to expand their business and deliver greater value to customers, who in turn benefit from a certified partner ecosystem committed to delivering exceptional outcomes and ensuring customer success.

In October 2024, EasyVista announced a partnership with Xeridia, a provider of custom software development and technology consulting services. This collaboration brings together the power of EasyVista’s advanced ITSM platform with Xeridia’s proven expertise in executing complex, high-value IT projects, enabling businesses to access enhanced, end-to-end IT service management solutions.

In November 2023, EasyVista expands its global reach through strategic partnerships. The company teams up with Axians Brasil in Portugal, aiming to deliver high-quality ITSM solutions to customers. Additionally, EasyVista establishes a new collaboration with Tekwurx, a UK-based technology consulting company, known for optimizing IT service and operations management tools since 2013. Another significant development is the reseller and implementation partnership with Excalibur, a USA-based consulting firm specializing in digital transformations.

Furthermore, on July 20, 2023, EasyVista announced a platinum-level partnership with Greenlight Group, an IT engineering services firm, further solidifying its position in intelligent automation solutions for ITSM and ITOM globally.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: