EasyVista Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

EasyVista Strengths, Domain Expertise, and Key Differentiators

EasyVista is a comprehensive provider of IT solutions that cover the entire spectrum, including service management, remote support, IT monitoring, and self-healing technologies. The company empowers organizations to adopt a customer-centric, proactive, and predictive approach to their IT service, support, and operations. EasyVista simplifies the integration of these essential elements, making it seamless for businesses to enhance their overall IT efficiency and customer satisfaction.

With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. EasyVista is reinventing service management for the mobile user making it easy to deliver and easy to use.

EasyVista Recent Developments

EasyVista's 2023.4 product release focuses on enhancing the platform experience for IT professionals. It introduces a simplified UI, an offline field technician app, and native ticket collaboration in "together mode" inspired by swarming practices. The release also includes various third-party integrations, such as EasyConnect plugins for Microsoft Entra ID, NetApp, and Nutanix. Notably, EV Reach Entra ID Integration manages Microsoft Entra ID products for improved user experience, streamlining support processes and reducing resolution time

EasyVista Mergers and Acquisitions (M&A) Activities

In June 2022, EasyVista acquired Itexis, a user experience monitoring software, to enhance their end-to-end service experience capabilities.

In March 2021, EasyVista successfully acquired Goverlan,a provider of simplified remote support technology and process automation. The incorporation of Goverlan aligns with EasyVista's dual objectives of North American business expansion and the introduction of new capabilities to enhance customer value through a more proactive and predictive approach to IT Service Management (ITSM). By integrating Goverlan, EasyVista is proud to offer customers advanced features, extending beyond self-service to include self-healing technology, thereby providing comprehensive and full-service support and delivery solutions.

Later, in October 2021, EasyVista successfully completed another strategic acquisition—this time of Coservit. Coservit, known for its AIOps and next-generation monitoring software technology, ServiceNav, brings an additional layer of expertise to EasyVista's portfolio. With the integration of ServiceNav, EasyVista gains the capability to provide customers with a holistic view of the health of their IT infrastructure. Complementing this, the earlier acquisition of Goverlan ensures customers have access to self-healing technology. This dual acquisition strategy empowers EasyVista to offer its customers expanded and augmented capabilities, covering service delivery, support, and advanced monitoring. The result is a comprehensive suite of intelligent automation solutions for IT Service Management, remote support, and self-service software.

In 2017, EasyVista acquired Knowesia, a self-help modeling and guided support software company. The acquisition supports EasyVista's innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista's proven ITSM 2.0 platform.

EasyVista Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying EasyVista applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of EasyVista and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified EV Service Manager, EV Reach, EV Observe, EV Self Help customers.

EasyVista Key Enterprise and Cloud Applications

EV Service Manager, EV Reach, EV Observe, EV Self Help

EasyVista Revenues, $M:

EasyVista Revenue Breakdown By Type, $M:

EasyVista Enterprise Applications Revenues By Functional Markets, $M:

EasyVista Enterprise Applications Revenues By Verticals, $M:

EasyVista Revenues By Region, $M

EasyVista Direct vs Indirect sales

EasyVista Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified EasyVista Customers

No. of EasyVista Customers: 3000

No. of EasyVista Enterprise Applications Customers: 3000

No. of EasyVista Cloud Customers: x

No. of EasyVista Cloud Subscribers: x

EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries. Among its customers are Gold Fields Mining Group, Manitou Group, Domtar, One Touch Direct, Expro Group USA, POWER Engineers, Inc., Schneider Electric, Arkema, RIU Hotels&Resorts, and others.

EasyVista Market Opportunities, M&A and Geo Expansions

EasyVista has witnessed substantial growth, with an increase in global headcount and New ARR order intake, coupled with a robust renewal rate. Emphasizing user-friendly solutions, the company has broadened its platform portfolio in IT Service Management (ITSM) and IT Operations Management (ITOM). The focus is on incident prevention, proactive resolution automation, and providing predictive analytics to enhance cost efficiency.

EasyVista Risks and Challenges

Traded on the French stock market since 2005, EasyVista was delisted on January 13, 2021. In 10 years, shares increased by 2,800% and €130 million was raised for the development of the company. This can be a risk because now the company will rely on private funding, limiting its ability to raise capital and reducing immediate growth potential.

EasyVista Ecosystem, Partners, Resellers and SI

In November 2023, EasyVista expands its global reach through strategic partnerships. The company teams up with Axians Brasil in Portugal, aiming to deliver high-quality ITSM solutions to customers. Additionally, EasyVista establishes a new collaboration with Tekwurx, a UK-based technology consulting company, known for optimizing IT service and operations management tools since 2013. Another significant development is the reseller and implementation partnership with Excalibur, a USA-based consulting firm specializing in digital transformations. Furthermore, on July 20, 2023, EasyVista announces a platinum-level partnership with Greenlight Group, an IT engineering services firm, further solidifying its position in intelligent automation solutions for ITSM and ITOM globally.

EasyVista Cloud Infrastructure Insights

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• EasyVista Public Cloud and Infrastructure (IaaS)
• EasyVista Platform (PaaS)
• EasyVista Application Delivery
• EasyVista Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: