ECi Software Solutions Strengths, Domain Expertise, and Key Differentiators
ECI Software Solutions provides industry-specific business software solutions and services, focusing on cloud-based technologies.With a focus on sectors like manufacturing, construction, field service, and wholesale distribution, ECi’s solutions, such as JobBOSS², MarkSystems, and DDMSPLUS, are designed by industry insiders to address specific operational challenges. The company's commitment to innovation is evident in its continuous product enhancements and integrations, such as the MES and APS tools for manufacturing.
ECi Software Solutions Recent Developments
In the past year, ECI Software Solutions has actively expanded its product portfolio and enhanced its technological capabilities. Notably, the company introduced Bolt Enterprise, a comprehensive project and inventory management solution tailored for homebuilding trade contractors, unveiled at the 2025 International Builders' Show. Additionally, ECI integrated its Manufacturing Execution System (MES) and Advanced Planning and Scheduling (APS) tools, powered by LYNQ, to bolster manufacturing productivity through real-time data collection and flexible scheduling. These advancements underscore ECI's commitment to delivering industry-specific, cloud-based solutions that drive operational efficiency and profitability for small and medium-sized businesses.
ECi Software Solutions has been actively advancing its portfolio to meet the evolving needs of small and medium-sized businesses. In recent years, the company has focused on enhancing its cloud-based offerings, introducing new integrations, and improving user accessibility. For instance, the launch of a mobile app for ThermoGrid, a contractor management software, has empowered field service professionals with on-the-go business management capabilities.
Additionally, ECi implemented a new Electronic Data Interchange (EDI) integration with United Hardware, streamlining communication with a key hardware supplier. In 2019, ECi enhanced its LBMH division’s offerings by releasing updated versions of Spruce, a comprehensive management tool for the lumber and building materials sector, and RockSolid MAX, a cloud-based POS solution for independent hardware stores, home centers, and convenience lumberyards. These updates introduced industry-specific features that empower hardware and LBM businesses to optimize their operations.
ECi Software Solutions Mergers and Acquisitions (M&A) Activities
In April 2025, ECI Software Solutions acquired Davisware LLC, enhancing its footprint in field service sectors such as commercial HVAC, food equipment, and petroleum equipment. Earlier, in July 2024, ECI acquired MiTek's BuilderMT and Sales Simplicity, strengthening its residential construction software offerings.
In 2023, ECi Software Solutions expanded its global reach by acquiring Treetop Group, a Netherlands-based provider of software for the residential construction industry. This acquisition marked ECi’s entry into the European residential construction market, enhancing its portfolio and strengthening its international presence. Financial terms of the deal were not disclosed.
In 2022, ECi acquired ES Tech Group, a UK-based developer of B2B e-commerce software for small and medium-sized manufacturers, distributors, and wholesalers. This move bolstered ECi’s e-commerce offerings, deepened its digital market presence, and opened doors to new market segments.
In 2021, ECi Software Solutions bolstered its portfolio by acquiring INSEARCH, a cloud-based platform for construction business management. This strategic move deepened the integration between INSEARCH and ECi’s MarkSystems, enhancing the 2D and 3D interactive software capabilities available to MarkSystems users.
In late 2021, Leonard Green & Partners (LGP) acquired a majority stake in ECi Software from funds advised by Apax Partners and The Carlyle Group, with Apax Partners, who purchased ECi in 2017, retaining a minority stake post-transaction. Also in 2021, ECi acquired Merchant Systems Group Ltd, a UK-based developer of the eCommonSense platform, an e-commerce and product data management solution tailored for construction product suppliers.
In 2020, ECi acquired key assets of Prosperity, a software provider for the lumber, building materials, and hardlines sectors, incorporating it into the LBMH Group. In 2019, ECi purchased Trivest Beheer B.V., a Netherlands-based provider of vertical software for SME manufacturers.
Also in 2019, ECi acquired Pacsoft, a provider of inventory management and POS solutions for hardware retail and trade businesses, with a strong presence in Australia, New Zealand, and the Pacific Islands. In 2018, ECi acquired Lasso Data Systems, a developer of cloud-based CRM software for homebuilding, featuring lead management, automated engagement, email marketing, and robust reporting tools. That same year, ECi acquired Print Audit, a leading provider of device and print management solutions, offering tools for managed print services and document management. Additionally, ECi acquired Office Document Consulting Inc. (ODC), a provider of sales automation software for office equipment, managed print, and IT channels. Further in 2018, ECi acquired Vineyardsoft Corporation, known for its KnowledgeSync Business Activity Monitoring software, a widely adopted solution for real-time insights into critical business events.
ECi Software Solutions Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ECi Software Solutions applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ECi Software Solutions and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ECI Macola, ECi Lasso CRM, ECI Deacom ERP, ECI Spruce, ECi Red Falcon, ECi JobBOSS, ECI Shoptech E2, ECi MarkSystems, customers.
ECi Software Solutions Overview
4400 Alliance Gateway Freeway, Suite 154
Fort Worth, TX, 76177, United States
1 866-374-3221
Ownership: - Leonard Green & Partners, Apax Partners, Carlyle Group
Number of Employees: 1700
Functional Markets: Analytics and BI, Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations, PPM, Procurement, SCM,
Key Verticals: Aerospace and Defense, Construction and Real Estate, CPG, Distribution, Life Sciences, Manufacturing, Oil Gas Chemicals, Retail, Utility,
ECi Software Solutions Key Enterprise and Cloud Applications
ECI Macola, ECi Lasso CRM, ECI Deacom ERP, ECI Spruce, ECi Red Falcon, ECi JobBOSS, ECI Shoptech E2, ECi MarkSystems,
ECi Software Solutions Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ECi Software Solutions Revenue Breakdown By Type, $M:
ECi Software Solutions Enterprise Applications Revenues By Functional Markets, $M:
ECi Software Solutions Enterprise Applications Revenues By Verticals, $M:
ECi Software Solutions Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
ECi Software Solutions Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
ECi Software Solutions Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified ECi Software Solutions Customers
No. of ECi Software Solutions Customers: 25000
No. of ECi Software Solutions Enterprise Applications Customers: 25000
No. of ECi Software Solutions Cloud Customers: 12000
No. of ECi Software Solutions Cloud Subscribers: x
ECi Software Solutions serves a diverse customer base of over 25,000 businesses across more than 90 countries, primarily small and medium-sized enterprises in specialised industries. Key clients include manufacturers like Co-Line Manufacturing, educational institutions such as the University of North Texas Health Science Center, and homebuilders leveraging solutions like MarkSystems and Lasso CRM. ECi’s industry-specific tools have driven significant outcomes, such as Fitch Lumber Company’s reported 400% profit growth using Spruce ERP. By catering to niche markets with tailored software, ECi empowers its customers to optimise operations, improve profitability, and achieve sustainable growth.
ECi Software Solutions Market Opportunities, M&A and Geo Expansions
The increasing demand for digital transformation among small and medium-sized businesses presents significant growth opportunities for ECI. By expanding its cloud-based offerings and leveraging recent acquisitions, ECI can further penetrate markets such as field services and residential construction. Additionally, the integration of advanced tools like MES and APS positions ECI to meet the evolving needs of manufacturers seeking to enhance productivity and operational efficiency.
The shift toward digital transformation presents opportunities to expand its footprint in emerging markets and untapped industries, particularly through its e-commerce platforms like EvolutionX and ECinteractivePLUS. Strategic partnerships with system integrators and value-added resellers can further enhance market penetration. Additionally, ECi’s focus on mobile and AI-powered solutions, such as AvidWarranty and ThermoGrid’s mobile app, aligns with the increasing need for accessible, data-driven tools, offering significant growth potential in a tech-forward landscape.
ECi Software Solutions Risks and Challenges
Despite its strengths, ECi Software Solutions faces risks that could impact its growth trajectory. A key challenge is the scalability of its software for larger or rapidly growing businesses, as some customers have reported limitations in handling increased complexity, leading to reliance on manual workarounds. The competitive landscape, with over 2,200 ERP providers, poses a threat, as larger vendors may offer more robust, flexible solutions. Additionally, ECi’s heavy reliance on acquisitions for growth introduces integration risks, potentially leading to fragmented user experiences or operational inefficiencies. Cybersecurity threats also remain a concern, given the rising frequency of data breaches affecting cloud-based systems.
ECi Software Solutions Ecosystem, Partners, Resellers and SI
ECI has cultivated a comprehensive ecosystem of software solutions that cater to the unique needs of various industries. Its offerings include a range of ERP systems, specialised applications, and integrated tools that support end-to-end business processes. By providing scalable and flexible solutions, ECI enables businesses to adapt to changing market demands and achieve operational excellence.
ECi Software Solutions boasts a dynamic ecosystem of industry-specific ERP, e-commerce, and specialised applications designed to integrate seamlessly with customer workflows. Core products like JobBOSS², MarkSystems, and Spruce cater to manufacturing, construction, and lumber industries, while specialised tools such as KnowledgeSync for business activity monitoring and Cognytics for analytics enhance operational insights. The ecosystem is bolstered by extensive technology integrations and partnerships with system integrators and value-added resellers, ensuring flexibility and scalability. ECi’s cloud-based infrastructure supports this ecosystem, providing secure, accessible solutions that empower SMBs to streamline processes and drive growth across global markets.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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