eClinicalWorks Strengths, Domain Expertise, and Key Differentiators
eClinicalWorks provides cloud-based electronic health records and practice management services, enabling medical practices to enhance efficiency and elevate patient care, regardless of their size, specialty, or the number of locations. With eClinicalWorks software storing health data for approximately one in five Americans, the company has established one of the largest Software as a Service (SaaS) networks in the healthcare industry.
In 2023, eClinicalWorks and healow are projecting a record revenue of $900 million, a notable increase from the $800 million reported in 2022. The company also notes a significant rise in the number of providers, surpassing 180,000. With more than 10,000 customers utilizing eClinicalWorks V12, recognized as the first multidimensional EHR, the collaborative efforts of eClinicalWorks and healow persist in delivering cloud-based, data-driven solutions, along with groundbreaking AI solutions, to healthcare organizations across the nation.
Healthcare providers at hospitals and health systems nationwide encountered substantial challenges in delivering care following natural disasters such as Hurricane Harvey, Hurricane Irma, and the northern California wildfires. The latter incident affected over 200,000 acres across 10 counties, leading to its declaration as a public health emergency by HHS. Natural disasters of this scale can significantly impact patient access to care, health data access, and clinician workflows. Patients displaced by such events often seek care at unfamiliar medical facilities, necessitating providers to find ways to access vital patient health information for well-informed clinical decision-making.
Danielle Oryn, CMIO at Petaluma Health Center, observed firsthand how natural disasters create an urgent need to swiftly access patient EHRs for efficient care delivery. Anticipating a surge in patient volumes, health center officials promptly utilized communication, analytics, and health data exchange tools available through Petaluma's eClinicalWorks EHR system to meet the needs of all affected patients. To ensure that patients in need knew where to access care, health center officials employed the eClinicalWorks EHR to issue notifications about the facility's operational status. Petaluma's EHR system includes patient records for all visitors who have sought care at the health center over the past several years.
eClinicalWorks Recent Developments
In April 2023, eClinicalWorks, following the migration of its EHR system to Microsoft Azure, is incorporating ChatGPT and other OpenAI tools into its EHR and practice management systems. The company's objective is to leverage AI tools to minimize administrative burdens and enable clinicians to effortlessly collect patient information through natural conversation with the EHR. The tool is additionally employed to summarize patient and provider interactions, as stated in an April 17 news release by eClinicalWorks.
In October 2022, eClinicalWorks unveiled its latest EHR software version, V12, at the 2022 National Conference. The V12 EHR software, with its multi-dimensional features, introduces hundreds of enhancements. These include a 40% improvement in application performance, the addition of a previsit planning module, enhanced usability featuring click reducers and redesigned medication management screens, and the integration of a floating toolbar for easy access to essential workflow features such as patient records, a virtual assistant, and documents. The release also incorporates value-based care improvements through PRISMA, the industry's pioneering health information search engine, and introduces new products like healow Sign, healow Survey, and healow Chatbot. Furthermore, V12 includes enhanced procedure documentation across all specialties, specialty-focused workflows for various medical fields such as OB/GYN, pediatrics, behavioral health, dental, vision, rheumatology, asthma/allergy, gastroenterology, ENT/audiology, dermatology, and overall improvements to the Ambulatory Surgery Center (ASC) module.
In April 2021, eClinicalWorks achieved a successful implementation of its Vaccine Administration Management Solution (VAMS), effectively supporting the distribution of COVID-19 vaccine doses across 29 states. The utilization of eClinicalWorks' VAMS proves instrumental in facilitating healthcare providers with a streamlined and efficient process for COVID-19 vaccine distribution. As medical practices navigate the ongoing phases of the pandemic, addressing the global health crisis requires clear communication and well-organized efforts in vaccine distribution. eClinicalWorks' VAMS is adaptable, seamlessly integrating with the eClinicalWorks EHR or functioning as a stand-alone solution in various settings, including practices, health centers, or vaccination clinics. With a commitment to expedited implementation, eClinicalWorks stands ready to assist medical practices nationwide in launching the VAMS system in as little as 48 hours.
eClinicalWorks Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying eClinicalWorks applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of eClinicalWorks and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified eClinicalWorks, customers.
eClinicalWorks Overview
2 Technology Drive
Westborough, MA, 1581, United States
1 866-888-6929
https://www.eclinicalworks.com/
Ownership: - x
Number of Employees: 6000
Functional Markets: CRM, ERP Services and Operations,
Key Verticals: Healthcare,
eClinicalWorks Key Enterprise and Cloud Applications
eClinicalWorks,
eClinicalWorks Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
eClinicalWorks Revenue Breakdown By Type, $M:
eClinicalWorks Enterprise Applications Revenues By Functional Markets, $M:
eClinicalWorks Enterprise Applications Revenues By Verticals, $M:
eClinicalWorks Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
eClinicalWorks Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
eClinicalWorks Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified eClinicalWorks Customers
No. of eClinicalWorks Customers: x
No. of eClinicalWorks Enterprise Applications Customers: x
No. of eClinicalWorks Cloud Customers: x
No. of eClinicalWorks Cloud Subscribers: 1 million
eClinicalWorks stands as a privately-held leader in ambulatory clinical solutions, extending the application of electronic health records beyond the confines of medical practices to create community-wide records. With an established customer base comprising over 100,000 physicians and more than 950,000 users spanning across 25 countries, the company has made significant strides in the healthcare technology sector. Among the diverse clientele of eClinicalWorks are notable entities such as Huron Valley Physicians Association, Holyoke Medical Center, Urban Health Plan in New York, Meadowlands Hospital Medical Center, The National Football League, First Choice Health Centers, Virginia Physicians, Ohio Orthopedic Center, Christie Clinic, College Park Family Care Center in Kansas, Meritas Health Corporation, Albany Area Primary Health Care, and various others.
eClinicalWorks Market Opportunities, M&A and Geo Expansions
eClinicalWorks continues its significant investments in artificial intelligence across various domains. This includes integrating ChatGPT and generative AI within the EHR to enhance efficiency and effectiveness. The company has also implemented an AI-based image model aimed at improving productivity in document management-related activities. Additionally, large data models have been developed to utilize AI and machine learning in identifying the probability of patient no-shows. Moreover, there is a focus on AI-powered automation to enhance efficiency in revenue cycle management (RCM).
In their latest report, eClinicalWorks and healow highlight substantial product enhancements in specialty modules such as behavioral health, Ambulatory Surgery Center (ASC), vision, dental, and Allergy and Immunology within the V12.0.2. The healow health app achieved a notable milestone in patient satisfaction, garnering one of the highest ratings on the app store. Currently, more than 76,500 providers across 43,700 facilities utilize healow Insights® technology for automating the exchange of actionable data with payers, particularly excelling in value-based care. The Messenger platform facilitates over 450 million patient engagement notifications annually, while PRISMA is now connected with over 4,500 hospitals. On average, PRISMA generates over 4 million documents daily, and healow Payment Services™ processes monthly payments exceeding $200 million.
In October 2018, eClinicalWorks introduced a new EHR-integrated Opioid Risk Tool (ORT) designed to assess patients' risk for opioid misuse. This tool empowers providers to address potential cases of substance use disorder in alignment with established treatment protocols. Additionally, during the same month, eClinicalWorks collaborated with Appriss Health to establish an EHR-integrated Prescription Drug Monitoring Program (PDMP) link. This link enables physicians to seamlessly access state PDMPs directly through their EHR systems at the point of care. The partnership with Appriss Health simplifies PDMP data access for providers, ensuring they can access critical prescription data without increasing administrative burdens, thereby contributing to efforts to combat opioid overprescribing.
In October 2017, eClinicalWorks initiated two partnerships to enhance EHR use for both providers and patients. The collaboration with FigMD, a clinical data registry developer, allows providers to use the EHR system to connect to multiple specialty registries for data reporting. Additionally, eClinicalWorks partnered with OpenNotes to facilitate clinicians in sharing visit notes with patients through the eClinicalWorks patient portal. This collaborative approach aims to improve information sharing between patients and providers, enhancing patient engagement and strengthening the patient-provider relationship.
Since 2017, eClinicalWorks customers have been integrated with both CommonWell Health Alliance and the Carequality Interoperability Framework through a self-service option in the latest version of the eClinicalWorks EHR. This integration provides providers with seamless real-time data transfer between disparate systems. It also offers the flexibility to select a global consent model, view available connections, and register and connect to the Interoperability Hub.
eClinicalWorks Risks and Challenges
As a privately held entity, eClinicalWorks faces the potential risk of unsolicited advances from private equity firms seeking to capitalize on its substantial customer base and expanding recurring revenues. The company's future stability and trajectory may hinge on its ability to navigate and withstand such external pressures.
eClinicalWorks Ecosystem, Partners, Resellers and SI
In November 2019, eClinicalWorks announced a collaboration with Humana, GuideWell (the parent company of a family of healthcare-transforming entities), and Trusted Health Plan (a Medicaid and Alliance Benefits provider) to introduce advanced bidirectional interoperability. This partnership, facilitated through its healow Insights integrated services, involves the introduction of enhancements and new features. The focus is on bridging the gap between payers and providers, both at the point of patient care and throughout the patient care experience.
Primarily relying on direct sales, eClinicalWorks expanded its presence in the European market by establishing an office in London. The company broadened its global footprint by onboarding Specsavers as its inaugural United Kingdom-based customer. Specsavers, a provider of eye-care services operating in over 1,700 stores across 10 countries, will leverage eClinicalWorks' international private cloud to streamline various operations, including vision and hearing tests, point-of-sale transactions, inventory management, spectacle and contact lens data, along with Electronic Health Records (EHRs).
In October 2018, eClinicalWorks initiated a partnership with Care UK, the United Kingdom's largest independent provider of health and social care. This collaboration introduced the capability to integrate data from WellWatch, a smartwatch, directly into eClinicalWorks' healow (Health & Online Wellness) mobile app. The integration promotes an independent and healthy lifestyle for Care UK's WellWatch customers, creating a unique monitoring system supported by an unmatched 24/7/365 clinical telephony service. The healow mobile app, fully integrated with eClinicalWorks, provides the Care UK support team with direct access to patient-recorded data from WellWatch.
eClinicalWorks Cloud Infrastructure Insights
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- eClinicalWorks Public Cloud and Infrastructure (IaaS)
- eClinicalWorks Platform (PaaS)
- eClinicalWorks Application Delivery
- eClinicalWorks Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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