Epicor Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Epicor Strengths, Domain Expertise, and Key Differentiators

Epicor offers industry-specific ERP solutions designed for sectors such as manufacturing, distribution, retail, automotive, and building supply. Its microservices-based architecture and open API framework support integration and customization, enabling businesses to adapt systems to their operational needs. The company provides flexible deployment options—including cloud, on-premises, and hybrid—supported by Microsoft Azure for scalability and security. Tools like Epicor Prism and the Grow portfolio introduce AI-driven insights and low-code BI capabilities aimed at improving decision-making and operational efficiency. These features collectively position Epicor as a provider of adaptable ERP systems focused on sector-specific requirements.

Epicor Recent Developments

In 2024, Epicor expanded its ERP capabilities with new AI-driven tools such as Epicor Prism, aimed at improving data-driven decision-making across manufacturing, distribution, and retail. The company rebranded its manufacturing ERP platform as Epicor Kinetic, emphasizing a cloud-native architecture hosted on Microsoft Azure to support scalability and modern usability. Epicor also enhanced its distribution offering with a new version of Prophet 21, providing larger distributors with improved cloud infrastructure and support options. The launch of the Epicor Grow portfolio introduced integrated AI and BI features designed to streamline operations through personalized dashboards and automation. With these developments and a reported $1 billion in Annual Recurring Revenue, Epicor continues to focus on SaaS growth and industry-specific solutions.

Epicor Mergers and Acquisitions (M&A) Activities

In 2024, Epicor expanded its ERP capabilities through several strategic acquisitions aimed at enhancing functionality across manufacturing, distribution, and retail sectors. The acquisition of Smart Software in May added AI-driven inventory planning tools to its Kinetic and Prophet 21 platforms, supporting improved forecasting and stock optimization. In June, the company acquired KYKLO to strengthen its digital commerce and product information management offerings. Additional acquisitions of Solenium Group, Visual SKUs, and Acadia Software in October further expanded Epicor’s catalog content capabilities and tools to support frontline worker productivity. These acquisitions, along with a new investment by CVC Capital Partners, are part of Epicor’s broader strategy to advance its SaaS transition and expand its international presence.

Epicor Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Epicor applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Epicor and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Epicor Kinetic (formerly Epicor ERP), Epicor iScala, Epicor BisTrack, Epicor CMS, Epicor Eagle, Epicor Eclipse, Epicor LumberTrack, Epicor Propello, Epicor Prophet 21, Epicor CPQ customers.

Epicor Key Enterprise and Cloud Applications

Epicor Kinetic (formerly Epicor ERP), Epicor iScala, Epicor BisTrack, Epicor CMS, Epicor Eagle, Epicor Eclipse, Epicor LumberTrack, Epicor Propello, Epicor Prophet 21, Epicor CPQ

Epicor Revenues, $M:

Epicor Revenue Breakdown By Type, $M:

Epicor Enterprise Applications Revenues By Functional Markets, $M:

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Epicor Direct vs Indirect sales

Epicor Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Epicor Customers

No. of Epicor Customers: 23000

No. of Epicor Enterprise Applications Customers: 23000

No. of Epicor Cloud Customers: x

No. of Epicor Cloud Subscribers: 2.3 million

As of 2024, Epicor supports over 23000 customers in 150 countries, with more than 2.3 million users relying on its ERP solutions daily. Its offerings are tailored to specific industries such as manufacturing, distribution, retail, automotive, and building supply, with products like Epicor Kinetic, Prophet 21, and BisTrack addressing distinct operational needs. The company serves both mid-sized businesses and large enterprises, providing tools for real-time analytics, warehouse management, and AI-based decision support. Epicor maintains a global presence with offices in 34 countries, offering localized support and training services. Customer engagement initiatives, including events like Epicor Insights, are designed to promote product knowledge and foster a broader community around its solutions.

Epicor Market Opportunities, M&A and Geo Expansions

With growing momentum in the manufacturing vertical, Epicor is speeding up its Cloud assembly line for asset-intensive customers to quickly switch on the latest Industrial ERP applications in order to better address a host of IT security, supply chain and compliance challenges.

Its recent Epicor Insights Europe 2025 event attracted more than 500 executives from all sorts of makers of soft and hard goods in Europe, as the software vendor sought to galvanize their continued support with a carrot and stick approach as much as a good dose of innovation.

The focus of the event was squarely on Epicor Kinetic Cloud, enhanced with embedded analytics, AI agents, and Environment Social and Governance (ESG) reporting tools—demonstrating Epicor’s commitment to delivering intelligent, industry-specific solutions that address evolving manufacturing challenges.

Andy Coussins, Head of International Sales at Epicor, highlighted Epicor’s double-digit growth in the EMEA region, attributing success to a disciplined shift toward cloud adoption, rapid AI innovation, and the popular “Ascend with Epicor” free migration program that has helped hundreds of on-premises customers transition smoothly to Kinetic Cloud.

Security was another recurring theme. Epicor’s Chief Customer & Information Officer Rich Murr emphasized the urgency of adopting a multi-layered cloud security framework to protect data, ensure compliance, and maintain business continuity. Customers were strongly encouraged to accelerate migration from vulnerable legacy and on-premises systems to Epicor’s state of the art cloud infrastructure with advanced monitoring. Lastly, Epicor is expanding beyond ERP financial management for manufacturers by introducing new features like urgent-MRP planning and the patent-pending Carbon Cost Rollup, which treats CO₂ emissions as a cost line in the bill of materials. This lets manufacturers manage emissions with the same precision as financial data—helping them meet EU sustainability mandates and embed ESG into operational workflows.

Epicor Risks and Challenges

Epicor's support roadmap represents a pressing concern for long-time customers. For example, Epicor's support for the Smart Client will officially end by May 2026, leaving long-time Epicor users with no choice but to upgrade the modern, browser-based user experience. To make the switch easier, Epicor is offering its Ascend with Epicor migration program, which provides automated tools, expert-led services, and hands-on training through the new Epicor Learning Center and the Epicor Connected Worker (formerly ACADIA) workforce agility platform.

Epicor Ecosystem, Partners, Resellers and SI

Epicor’s ecosystem includes a combination of industry-specific ERP platforms, integrated third-party applications, and a broad partner network designed to enhance its core offerings. Built on Microsoft Azure, the company’s cloud infrastructure supports the use of technologies such as AI, ML, and IoT, and provides a foundation for scalable and secure deployments. Strategic acquisitions—such as Smart Software, KYKLO, Solenium Group, Visual SKUs, and Acadia Software—have expanded product capabilities in areas like inventory optimization, digital commerce, and content management. Epicor also partners with third-party providers, including Microsoft and Workato, to support integration and automation through open APIs and microservices. Its ecosystem is supported by over 60 ISV partners and 400 channel partners, contributing to localized implementation and ongoing customer support.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: