Esker Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Esker Strengths, Domain Expertise, and Key Differentiators

Esker on Demand is a service for document processing and information exchange, delivered through the cloud. It empowers businesses to automate the handling and sharing of essential corporate documents. This cloud-based solution not only meets fundamental compliance standards like Sarbanes-Oxley and SSAE 16 ISAE 3402 but also enhances information management. It provides significant benefits to customers by ensuring data confidentiality, accessibility, and control.

Esker Fax for SAP provides seamless faxing integration with SAP applications for businesses. Esker offers an SAP connector, facilitating the direct sending and receiving of documents within the SAP environment. Users have the flexibility to route documents either to individuals or directly to specific SAP application modules, with the added option of archiving for future reference. The SAP interface efficiently handles status notifications, ensuring effective communication back to the SAP system.

Esker Recent Developments

In February 2022, Esker introduced a Customer Inquiries Management solution add-on designed to expedite the resolution of customer inquiries and allow customer service departments to allocate more time to customer-facing activities. This supplementary solution seamlessly integrates with Esker’s Order Management solution, functioning as a digital assistant for the customer service email inbox. It efficiently classifies and routes messages to the appropriate recipient or process, streamlining the overall customer inquiry handling process.

In October 2021, Esker introduced Esker Pay, a suite of payment capabilities. Integrated seamlessly with Esker’s Procure-to-Pay and Order-to-Cash solution suites, Esker Pay is designed to enhance cash flow management for businesses by eradicating manual, intricate, and inefficient processes in both accounts receivable (AR) and accounts payable (AP). This end-to-end payment automation solution from Esker strengthens supply chains by offering early payment discounts and supply chain financing options, all the while addressing concerns related to fraud prevention, late fees, and negative impacts on cash flow.

In June 2020, Esker unveiled two innovative solutions to the market: the Credit Management solution and the New Supplier Management solution. The Credit Management Solution provides businesses worldwide with tools to efficiently manage and optimize their credit-to-cash process. As a natural extension of Esker’s Accounts Receivable solution within the Order-to-Cash platform, Credit Management enhances Esker’s capabilities by aiding businesses in securing credit approvals, managing risks, and enhancing the overall intelligence of the credit management process.

Another notable addition to Esker's suite is the New Supplier Management Solution. This comprehensive solution adopts a full lifecycle approach to assist businesses in managing supplier information and automating processes across the supply chain. It complements and reinforces Esker’s P2P suite, contributing to business continuity through its agile, cloud-based infrastructure—especially crucial in light of recent events. This adaptable infrastructure allows organizations to sustain operations while safeguarding employees, serving customers, and engaging with suppliers.

By offering a 360-degree view of supplier information, the New Supplier Management Solution empowers businesses to effectively manage compliance, mitigate risks, achieve complete process visibility, and reduce the workload of P2P staff.

Esker Mergers and Acquisitions (M&A) Activities

Esker completed the acquisition of Market Dojo Limited, a UK-based eProcurement software company. Initially, Esker acquired 50.1% ownership of the company's shares and voting rights in the first quarter of 2022, with plans to obtain the remaining shares of Market Dojo over the subsequent four years.

Esker Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Esker applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Esker and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Esker on Demand, Esker Pay customers.

Esker Key Enterprise and Cloud Applications

Esker on Demand, Esker Pay

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Esker Direct vs Indirect sales

Esker Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Esker Customers

No. of Esker Customers: 11000

No. of Esker Enterprise Applications Customers: 6000

No. of Esker Cloud Customers: 6000

No. of Esker Cloud Subscribers: 600000

Esker boasts a clientele of 11,000 customers, with its platform being utilized by over 6,000 SaaS customers and more than 740,000 SaaS users globally. Leveraging artificial intelligence (AI) technology, Esker's solutions aim to drive heightened productivity, increased visibility, reduced fraud risk, and enhanced collaboration across customers, suppliers, and internal operations.

Noteworthy clients among Esker's extensive portfolio include Microsoft, Systagenix, Brady Corporation, Custom Products Corporation, DaVita, Moen Inc, Molex Inc, BioMérieux Inc, Terumo Medical Corporation, Ball Horticultural, Albemarle Corporation, WSI Corporation, Maxim Integrated, Symphony, Parts Town, Orora, Farmland, BagMakers, Malaysia Airlines, GECITech, Esterline, LaFourchette, MSA, Samsung, West Pharmaceutical Services, Media Co., Boston University, GE Healthcare, SanLucar, Medical Advantage Group, EMI, Financial DataCorp, Pathagility, EDF Trading Limited, Herbalife Nutrition, Edward Don & Company, Hatco, Unival Toshiba, Salti, Grouppe Kel, and many others.

Esker Market Opportunities, M&A and Geo Expansions

In the coming years, the primary driver of organic growth will be the cloud platform. The popularity of cloud solutions among customers is attributed to the absence of the initial investment requirement and the operational convenience they offer. Esker aims to establish a leading position in the automation of administrative and financial processes, drawing on its experience as a pioneer and its substantial installed base. To achieve this goal, the company plans to expand its offerings by automating increasingly complex and value-added processes, such as Order-to-Cash (O2C) and Procure-to-Pay (P2P), while integrating advanced artificial intelligence technologies.

In the long run, Esker envisions amalgamating certain data (indicators, customers, suppliers) and services (financing, joint purchasing) among all customers. This strategic approach aims to enhance the performance and resilience of each customer, reflecting Esker's commitment to leveraging collective resources for mutual benefit.

Esker Risks and Challenges

The Esker Group operates in a market characterized by rapid technological changes. To meet demand and sustain its market position, Esker Group must consistently introduce new products, including modules and software, that align with emerging criteria. Software development is a complex and lengthy process, requiring substantial investments in research and development. Falling behind competitors in development speed can significantly impact the company's competitive standing in the market.

In continental Europe, a notable challenge arises from customers, particularly in small and mid-sized companies, who resist payment without a paper invoice. Additionally, many European businesses are hesitant to transition to electronic invoicing due to local legal challenges related to concerns about potential VAT fraud. This reluctance makes electronic invoicing less straightforward without a solution like Esker. By emphasizing the cost-cutting tendencies of European companies and promoting the risk-mitigating advantages of a paperless environment (where paper invoices quickly become outdated), Esker has a promising opportunity to act as a catalyst for change and win over traditionalists in Europe.

Esker Ecosystem, Partners, Resellers and SI

In September 2023, Esker formed a partnership with Boost Payment Solutions, a trailblazer in enhancing the efficiency of commercial card usage and acceptance in the business-to-business (B2B) sector. This unprecedented collaboration seeks to revolutionize virtual card processing for accounts receivable (AR) departments, aiming to eliminate cumbersome manual tasks and streamline the process of payment reconciliation.

In May 2022, Esker reinforced its strategic collaboration with Grant Thornton France. Grant Thornton has now become a global integrator of Esker solutions. Through this enhanced partnership, the two companies are uniting their efforts to expedite the digital transformation of businesses. Additionally, they aim to support finance departments in comprehending and preparing for the forthcoming e-invoicing regulations in France scheduled for 2024.

Esker Cloud Infrastructure Insights

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• Esker Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: