Exela Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Exela Technologies Strengths, Domain Expertise, and Key Differentiators

Exela Technologies delivers a broad range of marketing analytics-enabled software and services across industries such as finance, HR, legal, banking, healthcare, insurance, and the public sector. By combining workflow automation, digital mailrooms, intelligent automation, print communications, and payment processing, Exela helps organizations streamline data-rich processes, uncover actionable insights, and enhance customer and operational outcomes through scalable, analytics-driven solutions.

Exela Technologies Recent Developments

In January 2024, Exela Technologies and XBP Europe introduced Reaktr.ai, a new global business unit designed to help organizations strengthen cybersecurity, modernize data infrastructure, and streamline multi-cloud environments through AI-driven solutions. Reaktr.ai focuses on enabling smarter, faster decision-making by combining scalable AI platforms, private GPT deployments, cloud migration strategies, unified cloud orchestration, and advanced threat protection. With dedicated Centers of Excellence, the initiative enhances operational efficiency and brings data-centric innovation to enterprise clients navigating complex digital transformation needs.

In April 2023, Exela Technologies launched a Treasury-as-a-Service (TaaS) solution within its XBP platform, streamlining bill print, remittance processing, and digital payments. Built with a top commercial bank, the solution supports fast onboarding and customization, helping financial institutions enhance treasury operations with scalable, data-driven workflows that improve efficiency and decision-making.

In June 2023, Exela Technologies announced the integration of generative AI across its suite of automation and analytics solutions, aiming to enhance performance and insight generation in key platforms such as DrySign, Digital Mailroom (DMR), XBP, and PCH. By embedding AI into customer service, document lifecycle management, and product development workflows, Exela is optimizing processes like automated document reading, classification, redaction, and real-time analytics generation. In the marketing domain, generative AI is being used to create tailored content for various channels, streamlining campaign execution and audience engagement. Additionally, Exela’s internal analytics stack now leverages AI to uncover operational insights, improving decision-making across departments. The company emphasized a responsible and strategic approach to AI adoption, supported by education initiatives aimed at showcasing the technology’s value across its digital transformation efforts.

Exela Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Exela Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Exela Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Exela HRS, LYNX,iExtrakt, InnovAIt,DoqDNA, CourtQ.XBP (Biller and Payer) Exchange, ExelaH360, customers.

Exela Technologies Key Enterprise and Cloud Applications

Exela HRS, LYNX,iExtrakt, InnovAIt,DoqDNA, CourtQ.XBP (Biller and Payer) Exchange, ExelaH360,

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Exela Technologies Direct vs Indirect sales

Exela Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Exela Technologies Customers

No. of Exela Technologies Customers: 4000

No. of Exela Technologies Enterprise Applications Customers: 4000

No. of Exela Technologies Cloud Customers: x

No. of Exela Technologies Cloud Subscribers: x

Exela Technologies supports a global client base of over 4,000 organizations, including a significant share of the Fortune 100 and AmLaw 100, by delivering data-driven solutions that enhance marketing analytics and operational efficiency. Operating in more than 50 countries through nearly 1,200 onsite facilities and around 150 delivery centers across the Americas, Europe, and Asia, Exela enables clients to turn complex, distributed data into insights that inform strategy, optimize engagement, and improve outcomes across multiple business functions.

Exela Technologies Market Opportunities, M&A and Geo Expansions

In Sept 28, 2023, Exela Technologies secured a promising three-year, $15 million contract with a major leisure and hospitality company, presenting a significant opportunity to expand its marketing analytics footprint. By deploying its AI-enhanced XME Marketing Automation platform within the XBP solution suite, Exela is positioned to help the client accelerate campaign delivery, improve targeting accuracy, and reduce costs, driving measurable business impact. This contract not only strengthens Exela’s presence in a dynamic sector but also showcases the growing value of its data-driven marketing capabilities within its Information Transaction and Processing Solutions portfolio, which reported over $765 million in revenue in 2022.

In November 2023, Exela Technologies shared that its European subsidiary, XBP Europe Inc., finalized a business combination with CF Acquisition Corp. VIII (Nasdaq: CFFE). Now operating as XBP Europe and trading under the ticker symbol "XBP," with warrants as "XBPEW," the newly public entity is positioned to expand its capabilities in marketing analytics, offering clients across Europe enhanced access to data-driven tools that support campaign optimization, customer insights, and performance measurement across digital and transactional workflows.

Exela Technologies Risks and Challenges

Exela Technologies may face risks related to rapid technological changes in AI and automation, increasing competition in the business process automation market, and challenges in scaling its AI-driven marketing analytics solutions effectively. Additionally, regulatory compliance, data security concerns, and reliance on key clients could impact growth and operational stability in the coming years.

Exela Technologies Ecosystem, Partners, Resellers and SI

In January 2025, Exela Technologies BPA, LLC announced a strategic partnership with Michael Page to enhance finance and accounting outsourcing services through expanded Centers of Excellence and flexible delivery models like Build-Operate-Transfer, Captive, and Business Processes as a Service. This collaboration aims to provide enterprise clients with scalable, customized financial solutions that improve operational efficiency and financial performance. Leveraging combined expertise in recruitment and finance outsourcing, the partnership is positioned to address evolving corporate needs, particularly in the Indian market, by supporting the development of resilient teams and streamlined shared services that contribute to sustained business growth.

In July 2024, Exela Technologies formed a strategic alliance with AIDEO Technologies to enhance medical billing through AI-driven automation, aiming to improve efficiency and accuracy in revenue cycle management. This partnership integrates generative AI across Exela’s healthcare platform, PCH Global, expanding its analytics capabilities and delivering more advanced solutions for providers and payers. By combining AI-powered autonomous coding from AIDEO with Exela’s existing services, the collaboration seeks to optimize medical coding processes, reduce claim processing costs, and accelerate payment cycles, creating increased value for healthcare customers across the ecosystem.

In January 2023, Exela Technologies partnered with Quintes Global to deploy its cloud-based Robotic Process Automation (RPA) solution, enabling comprehensive process digitization for QG’s clients through a Dedicated Captive Model. This RPA platform enhances marketing analytics by integrating big data, machine learning, AI, natural language processing, and predictive analytics to deliver tailored, flexible automation. This offering is part of Exela’s Exchange for Bills and Payments (XBP) portfolio within the Information and Transaction Processing Solutions segment, which contributed $874.2 million in revenue in FY 2021.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: