Exotel Strengths, Domain Expertise, and Key Differentiators
Exotel is a comprehensive software-driven solution for customer experiences, capable of managing entire customer journeys and delivering consistently exceptional interactions. Their robust and highly adaptable IP-centric contact center software enables personalized engagements across multiple channels, enhancing customer engagement to unprecedented levels of excellence. With a scalable cloud telephony infrastructure, Exotel enables businesses to efficiently manage and streamline communication needs. Prioritizing reliability, Exotel guarantees high uptime and dependable service delivery, earning trust from a diverse clientele. Their flexible solutions seamlessly integrate with existing systems, empowering businesses to optimize workflows effectively.
Exotel Recent Developments
In April 2023, Exotel launched ExoMind, a no-code tool enabling enterprises to quickly develop advanced chatbots, leveraging proprietary AI models and generative AI for personalized customer interactions, already deployed by major enterprise clients. Unlike traditional rule-based chatbots, ExoMind utilizes the Large Language Model (LLM) of GPT-4, ensuring highly accurate and natural responses tailored to the enterprise context, with custom bots deployable across various customer lifecycle stages and channels like WhatsApp and the web.
Exotel Mergers and Acquisitions (M&A) Activities
In November 2021, Exotel and Ameyo Acquired Cogno AI, a Conversational AI Platform to Enable Intelligent Omnichannel Conversations. Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, CoBrowse with video calling and CognoDesk (a minimalist ticketing software).
In June 2021, Exotel and Ameyo merged. With Exotel’s platform reliability & Ameyo’s contact center functionalities, enterprises will now find everything they need to move their customer engagement to the cloud in one place.
Exotel Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Exotel applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Exotel and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Exotel Cloud Contact Center, Ameyo Omni, Fusion CX, Ameyo XTRM, customers.
Exotel Overview
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur
Bengaluru, x, 560071, India
91 8088-919-888
https://www.ameyo.com/
Ownership: - x
Number of Employees: 1000
Functional Markets: CRM,
Key Verticals: Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Healthcare, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Professional Services, Retail, Transportation, Utilities,
Exotel Key Enterprise and Cloud Applications
Exotel Cloud Contact Center, Ameyo Omni, Fusion CX, Ameyo XTRM,
Exotel Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Exotel Revenue Breakdown By Type, $M:
Exotel Enterprise Applications Revenues By Functional Markets, $M:
Exotel Enterprise Applications Revenues By Verticals, $M:
Exotel Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Exotel Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Exotel Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Exotel Customers
No. of Exotel Customers: 7100
No. of Exotel Enterprise Applications Customers: 7100
No. of Exotel Cloud Customers: x
No. of Exotel Cloud Subscribers: x
Exotel boasts a global clientele of over 7000 businesses spanning 60 countries. Notable among its diverse customer base are industry leaders such as Ola, Bank Bazaar, HDFC Bank, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BYJU’S, Vedantu, Standard Chartered Bank, UrbanCompany, Muthoot Group, Equitas Bank, alongside numerous others.
Exotel Market Opportunities, M&A and Geo Expansions
With Exotel's omnichannel contact center, communication API suite, and conversational AI platform, businesses can optimize the communication processes, streamline operations, and deliver personalized experiences to their customers. Additionally, Exotel's solutions cater specifically to the needs of emerging markets, presenting opportunities for businesses in these regions to leverage advanced technology to drive growth and success.
Exotel Risks and Challenges
CCaaS has become a highly competitive market.
Exotel Ecosystem, Partners, Resellers and SI
Exotel its worldwide partners are Africcs, Avetium Consult, AMTI Accent Micro Technologies, Astel, Adventus Solutions, Ateon Brilliant Solutions, Blue Cloud Solutions, Comquest, CYN Solutions, City Services Consultancy, DreamBox, Eclectics, Future Communications Company, IATL Intl, IPS Inc., Ideal Vision, Jawad Sultan Technologies, Lantone Systems, Mersol Technologies, Rashed Al Makhawi Enterprises L.L.C., Microtel Technology, New Point Solutions, Maksys Technologies, N-Tara, NOC Links, Outcess, Pt.Orange, Premier Turk, Rana Technologies, Scimitar Global Services.
Exotel Cloud Infrastructure Insights
Subscribe to read more about:
- Exotel Public Cloud and Infrastructure (IaaS)
- Exotel Platform (PaaS)
- Exotel Application Delivery
- Exotel Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
