Flexport Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Flexport Strengths, Domain Expertise, and Key Differentiators

Flexport is a technology-focused logistics company that provides end-to-end supply chain solutions through a centralized digital platform. Its strengths include strong capabilities in data integration, real-time visibility, and automation, which help streamline complex global shipping processes. The company has invested heavily in analytics and AI, offering tools like Control Tower and Flexport Intelligence to support faster, more informed decision-making. With a focus on continuous product innovation and operational efficiency, Flexport aims to modernize freight forwarding and improve transparency across the supply chain.

Flexport Recent Developments

Flexport Intelligence & Insights Builder, released in 2025 (currently in its Alpha phase), is an AI-powered tool that allows users to query their supply chain data using natural language. This feature enables operations teams to create reports and dashboards without needing technical expertise, simplifying the process of deriving actionable insights from complex data sets.

The Flexport Control Tower, also set for release in 2025, provides centralized visibility and control over supply chain operations. This platform integrates data from various carriers and forwarders, allowing businesses to manage bookings, allocations, and logistics optimizations in one place, while offering real-time insights to drive informed decisions.

Additionally, AI-powered Inventory & Demand Planning solutions are set to be released in 2025. This tool utilizes AI to optimize inventory distribution across the supply chain, ensuring products are placed near points of demand. This helps companies improve their stock levels and better anticipate consumer needs.

In 2024, Flexport expanded its Convoy Platform, a marketplace that connects shippers with a network of small carriers and owner-operators. This platform enables real-time visibility into freight movements, offering competitive rates and streamlining the freight booking process. It's a significant step towards integrating technology into the trucking industry and enhancing overall supply chain efficiency.

Flexport Mergers and Acquisitions (M&A) Activities

In November 2023, Flexport acquired the technology assets of Convoy, a Seattle-based trucking startup that had ceased operations due to financial difficulties. This acquisition allowed Flexport to bolster its position in the digital freight industry by enhancing its end-to-end logistics solutions and providing customers with a more comprehensive and efficient freight management experience. The integration of Convoy's technology also enabled Flexport to launch the Convoy Platform, designed to offer shippers and brokers near real-time visibility, exceptional on-time performance, and competitive rates.

In May 2023, Flexport acquired the assets of Shopify Logistics, including the e-commerce fulfillment company Deliverr. This strategic move aimed to enhance Flexport's end-to-end supply chain solutions by integrating e-commerce fulfillment, B2B distribution, and last-mile delivery services. As a result of this acquisition, Flexport became the official logistics partner for Shopify and the preferred provider of Shop Promise, offering transparent shipping timelines with two-day and next-day delivery options to customers of Shopify merchants.

Flexport Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Flexport applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Flexport and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Flexport Platform customers.

Flexport Key Enterprise and Cloud Applications

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Flexport Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Flexport Customers

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Flexport serves a wide range of customers across industries such as consumer goods, retail, and manufacturing, supporting over 10,000 businesses globally. Its platform is used by companies seeking greater visibility, control, and efficiency in their international logistics operations. Notable customers include Georgia-Pacific, Sonos, Shein, Gerber, Moen, Bombas, Fjällräven, Outdoor Voices, and Cloud Nine. These organizations use Flexport’s technology to streamline freight forwarding, enhance shipment tracking, and improve customs and supply chain coordination.

Flexport Market Opportunities, M&A and Geo Expansions

Flexport's recent strategic initiatives have opened several avenues for growth and innovation in the logistics sector. In early 2025, the company launched over 20 AI-powered tools, including Flexport Intelligence and Control Tower, enhancing supply chain visibility and management capabilities. These tools allow businesses to gain real-time insights and control over their logistics operations, even when shipments are managed by other carriers.

In October 2024, Flexport relocated its New York City office from 50 West 23rd Street to a 14,073-square-foot space at 31 Penn Plaza. This move reflects the company's ongoing efforts to optimize its operational footprint in key markets.

In terms of geographic growth, Flexport expanded its presence in the United Kingdom by opening a new office in Manchester in mid-2024. This office complements its existing London location and serves as a hub for sales operations and account management in the northern region.

Flexport Risks and Challenges

Flexport's revenue for 2024 reached $2.1 billion, reflecting a 30% year-over-year increase. However, the company has faced challenges in achieving profitability, resulting in significant workforce reductions. In January 2024, approximately 20% of Flexport's workforce was laid off, mainly impacting research and development roles in North America.

The company is also dealing with legal issues, including a lawsuit against Freightmate AI for alleged trade secret misappropriation and copyright infringement. The outcome of this case could have serious implications for Flexport’s intellectual property and market position.

CEO Ryan Petersen addressed the uncertainty caused by shifting tariff policies, stating that many companies are "paralyzed" by the unpredictability. He emphasized the need for businesses to act swiftly to adjust to new trade conditions, warning that those who fail to do so risk falling behind.

Flexport Ecosystem, Partners, Resellers and SI

In August 2024, Flexport formed a strategic partnership with Veho to offer high-quality, fast parcel delivery services to businesses of all sizes. This collaboration enables merchants to provide next-day and two-day delivery capabilities, enhancing customer experience and improving on-time delivery performance.

Sustainability is another key focus for Flexport’s partner ecosystem. Through Flexport.org, the company has partnered with CHOOOSE to provide a global aviation decarbonization solution. This collaboration allows Flexport customers to reduce lifecycle carbon emissions by supporting sustainable aviation fuel (SAF) through a book-and-claim service integrated into the Flexport platform.

Flexport has also established key partnerships with technology providers to enhance its platform's capabilities. One notable integration is with COSCO SHIPPING’s SynCon Hub platform, which enables instant booking services and transparent rates with guaranteed space and equipment, streamlining the shipping process for clients. Additionally, Flexport collaborates with major e-commerce platforms like Shopify, Amazon, and Walmart, providing seamless logistics solutions for online retailers.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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