GoTo Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

GoTo Strengths, Domain Expertise, and Key Differentiators

GoTo drives digital transformation by equipping the modern workforce with secure, adaptable solutions that support productivity across diverse devices and locations. By focusing on remote work and flexible IT environments, the company has attracted millions of active users and generates over $1.3 billion in annual revenue. Its evolving product portfolio, featuring offerings like GoTo Resolve and GoTo Connect, delivers streamlined, secure tools that enhance collaboration, IT management, and customer engagement in today’s dynamic work landscape.

GoTo Recent Developments

In September 2024, GoTo introduced software asset management capabilities to LogMeIn Resolve, expanding its functionality to deliver full-spectrum IT asset visibility. This enhancement enables IT teams to monitor and optimize software licenses alongside existing hardware oversight, addressing inefficiencies such as underutilized applications and hidden security risks. By providing real-time application usage data, automated license tracking, and centralized lifecycle management, organizations can streamline spend control, improve compliance, and simplify onboarding and offboarding. These features support more informed decision-making and efficient resource allocation within increasingly complex IT environments.

In February 2024, GoTo launched GoPilot for LogMeIn Resolve, an AI-powered assistant designed to transform how IT teams manage and support devices across their networks. Built on OpenAI’s API and GoTo’s proprietary AI stack, GoPilot enables IT professionals to automate diagnostics, streamline patch management, and interact through natural language commands, reducing complexity and accelerating issue resolution. By analyzing data and system behavior in real time, the tool supports proactive maintenance, translates on-screen content to support global teams, and generates automatic documentation during support sessions. GoPilot aims to help IT teams improve operational efficiency, prioritize strategic initiatives, and simplify endpoint management at scale.

In February 2023, GoTo introduced GoTo Customer Engagement, a multi-channel solution designed to help businesses deepen customer connections and improve communication workflows. By integrating GoTo Connect’s phone system with digital messaging tools, analytics capabilities, and a unified inbox for channels like SMS, social, and web chat, the platform offers businesses a more efficient way to manage interactions and gain insights into customer behavior. This move reflects GoTo’s focus on expanding its communication ecosystem to support measurable engagement and operational growth.

GoTo Mergers and Acquisitions (M&A) Activities

In September 2022, GoTo expanded its device management capabilities with the acquisition of Miradore, a cloud-based platform supporting Android, Apple, and Windows environments—reinforcing its strategy to deliver more secure and scalable IT management solutions. This move followed the August 2020 acquisition of LogMeIn by affiliates of Elliott Management Corporation, signaling a broader evolution in GoTo’s business direction and investment in comprehensive IT operations, including endpoint visibility, control, and user-centric security across hybrid and remote work environments.

GoTo Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying GoTo applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of GoTo and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified GoToConnect, GoToMeeting, GoToRoom, GoToTraining, GoToWebinar, Grasshopper, Jive, join.me, OpenVoice, Bold360, RescueAssist, GoToAssist Corporate and GoToAssist Seeit, LogMeIn Rescue, LogMeIn Central, GoToMyPC, LastPass, LogMeIn Pro customers.

GoTo Key Enterprise and Cloud Applications

GoToConnect, GoToMeeting, GoToRoom, GoToTraining, GoToWebinar, Grasshopper, Jive, join.me, OpenVoice, Bold360, RescueAssist, GoToAssist Corporate and GoToAssist Seeit, LogMeIn Rescue, LogMeIn Central, GoToMyPC, LastPass, LogMeIn Pro

GoTo Revenues, $M:

GoTo Revenue Breakdown By Type, $M:

GoTo Enterprise Applications Revenues By Functional Markets, $M:

GoTo Enterprise Applications Revenues By Verticals, $M:

GoTo Revenues By Region, $M

GoTo Direct vs Indirect sales

GoTo Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified GoTo Customers

No. of GoTo Customers: 2300000

No. of GoTo Enterprise Applications Customers: 2300000

No. of GoTo Cloud Customers: 2300000

No. of GoTo Cloud Subscribers: 45000000

GoTo’s growth from a small-cap disruptor to a major player in the SaaS space is reflected in its broad and diverse customer portfolio, featuring well-known companies such as 3M, AMD, IBM, and DHL. Serving over 2 million customers globally, its solutions address a wide range of industry needs and geographic markets, driving enhanced communication and collaboration through scalable, adaptable technology.

GoTo Market Opportunities, M&A and Geo Expansions

In the evolving digital transformation landscape, GoTo targets significant growth potential across both horizontal and vertical markets. Its regional expansion aligns with increasing adoption of cloud, IoT, AI, and ML technologies, while a strategic emphasis on streamlining IT processes positions the company to meet rising demand for efficient, secure remote work and hybrid workforce solutions.

GoTo Risks and Challenges

GoTo may encounter challenges related to rapidly evolving technology trends and increasing competition in the cloud and remote work solutions space. Adapting to shifting customer needs and maintaining seamless integration across its product suite will be important to sustain growth. Additionally, managing regulatory changes and ensuring data security will continue to require careful attention as the market evolves.

GoTo Ecosystem, Partners, Resellers and SI

In February 2025, GoTo introduced a series of Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and ecosystem enhancements for LogMeIn Resolve, tailored to the evolving needs of Managed Service Providers (MSPs). These updates aim to improve IT efficiency and responsiveness across multi-tenant environments through new automation capabilities, platform integrations, and advanced policy controls. Key developments include expanded mobile device oversight across major operating systems, enhanced technician permission management, and simplified procurement via the Pax8 Marketplace. With upcoming integrations such as Microsoft Intune and enhancements to ConnectWise PSA, the solution is positioned to help MSPs optimize service delivery, uncover new revenue opportunities, and address growing IT infrastructure demands—all while maintaining strong security through zero trust architecture.

In May 2025, GoTo and Acronis unveiled a strategic partnership aimed at strengthening endpoint management and data protection for Managed Service Providers (MSPs) and IT teams. Central to this collaboration is the launch of the LogMeIn Data Protection Suite, which integrates GoTo’s LogMeIn Resolve with Acronis' business continuity and disaster recovery tools. This unified approach allows IT professionals to streamline device management, automate backup processes, and recover from incidents faster with capabilities such as customizable backup configurations, policy-based scheduling, and rapid system restoration. The suite also extends coverage to Google Workspace and Microsoft 365, and supports scalable, multi-tenant environments. The partnership introduces a seamless workflow for Acronis users through native integration with Resolve, simplifying data protection and improving operational efficiency across IT ecosystems.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: