Granicus Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Granicus Strengths, Domain Expertise, and Key Differentiators

Granicus offers premier cloud-based solutions tailored for enhancing government efficiency and transparency. Their software aids organizations and government personnel in optimizing workflows and fostering deeper engagement with citizens across various digital platforms, including social networks and mobile devices. Granicus' comprehensive suite of solutions encompasses live webcasting of public meetings, video archiving, agenda and legislative management software, automated boards and commissions management tools, land, and vital records management systems, in-meeting mobile solutions for elected officials, citizen feedback platforms, and dedicated website content management system designed exclusively for government entities.

Granicus Recent Developments

Granicus introduced its Vaccine Communications Toolkit, featuring an array of advanced tools and real-time data. This resource equips governments at all levels with proven strategies to enhance public trust in vaccines, effectively engage at-risk communities, and gauge the impact of national outreach initiatives.

Granicus Mergers and Acquisitions (M&A) Activities

In February 2024, Granicus announced its acquisition of SmartGov from Brightly Software, a Siemens company. SmartGov, a cloud-based permitting, compliance, and licensing (PCL) solution, is relied upon by numerous US cities, counties, and state agencies to modernize essential services for residents and streamline PCL processing for government professionals. This acquisition enhances Granicus' PCL portfolio, offering scalable, cloud-based solutions catering to diverse needs, from basic applications to complex, fully integrated requirements. SmartGov became an integral part of Granicus' Government Experience Cloud platform, enriching digital service offerings for government clients and aligning PCL activities with a comprehensive approach to digital experiences and customer journeys.

In October 2022, Granicus acquired Rock Solid Technologies, a forward-thinking provider of citizen engagement solutions. This strategic move signifies a consolidation of years of industry expertise in collaborating with public sector leaders to deliver comprehensive customer experience solutions. It underscores Granicus' ongoing dedication to assisting government organizations in navigating their digital transformation journey. Both companies adhere to a platform strategy aimed at integrating complementary companies and technologies. This approach prioritizes the creation of cohesive, human-centered experiences for citizens and government entities alike. Recognizing the challenges faced by public sector leaders in integrating disparate technologies, both companies are committed to addressing these obstacles and enhancing operational efficiency for government professionals while improving experiences for constituents.

In August 2021, Granicus completed the acquisition of GovQA, a prominent provider of public records and compliance workflow solutions for government agencies nationwide. This strategic move further enhances Granicus' Civic Engagement Platform, enabling government officials to deliver cohesive digital experiences to their communities. Additionally, it streamlines internal workflows, fostering efficiency and transformation within government operations.

In 2021, after receiving investments from Harvest Partners and Vista in Q1, Granicus acquired Bang the Table, OpenCities, and GovQA in Q2 and Q3, respectively. Bang the Table offers EngagementHQ, a leading community engagement solution, while OpenCities provides digital customer journey platforms for local governments. GovQA specializes in public records and compliance workflow solutions. These acquisitions bolster Granicus' capabilities in gathering public sentiment, analytics, and personalized user experiences.

Granicus Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Granicus applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Granicus and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Granicus GovAccess, Granicus GovDelivery customers.

Granicus Key Enterprise and Cloud Applications

Granicus GovAccess, Granicus GovDelivery

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Granicus Direct vs Indirect sales

Granicus Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Granicus Customers

No. of Granicus Customers: 6000

No. of Granicus Enterprise Applications Customers: 6000

No. of Granicus Cloud Customers: 6000

No. of Granicus Cloud Subscribers: 300 million

Granicus boasts a clientele of 6,000 customers, spanning every state and federal agency in the United States. Additionally, 150 government agencies in the United Kingdom have selected Granicus to enhance their online services, web presence, and communication strategies. Impressively, over 300 million citizens have opted to receive crucial, time-sensitive information from the government through Granicus.

The company has an extensive customer portfolio, featuring government entities such as San Juan County, the Georgia Ports Authority (GPA), Alameda-Contra Costa Transit District (AC Transit), the New York Department of Labor, the City of Durango, the City of Burlington, Ontario Energy Board (OEB), Tacoma-Pierce County Health Department, New York State Higher Education Services Corporation (HESC), Alabama Mountain Lakes Tourist Association, Utah House of Representatives, Oregon Department of Transportation (ODOT), and numerous others.

Granicus Market Opportunities, M&A and Geo Expansions

In January 2024, Granicus welcomed Jordan Copland as its Chief Financial Officer, augmenting the executive team with a seasoned leader in finance and software operations. Copland brings a wealth of experience in financial leadership, particularly with high-growth, private equity-backed software firms. His previous role as CFO and Executive Vice President of Finance and Operations at Symplr Software, under Clearlake ownership, underscores his track record in building a platform leader in healthcare operations solutions. During his tenure, he spearheaded the acquisition and successful integration of 10 companies over four years. Copland's appointment represents a significant opportunity for Granicus to leverage his expertise and drive continued growth.

In December 2020, Harvest Partners joined as an investor alongside Vista Equity Partners and K1 Investment Management in a recapitalization of Granicus. This strategic move aimed to support Granicus, a leading provider of cloud-based citizen engagement technologies and services, in its ongoing growth and market expansion efforts. Harvest provided equity capital and facilitated debt financing to fund the acquisition, further arranging equity co-investment capital. Granicus' ability to consistently attract investment underscores its potential for sustained competitive advantages in the future.

Granicus Risks and Challenges

In 2022, Granicus underwent a strategic leadership transition, appointing Juan Manuel Rodríguez Castro as Vice President of Technical Support, Suzanne Behrens as Chief Marketing Officer, Gabriele Masili as Chief Customer Officer, Amir Capriles as Chief Revenue Officer, and Lenny Maly as Chief Information Security Officer. This change introduces potential challenges and risks to the company's overall management and operations.

Granicus exclusively caters to government agencies, a sector that comprises approximately 1,600 entities of notable size in the United States. To achieve substantial revenue growth, Granicus must secure and maintain a considerable market share within this sector. This exclusive focus on the government domain poses a constraint on Granicus' revenue potential.

Granicus Ecosystem, Partners, Resellers and SI

In March 2022, Granicus established its premier Innovation Center in Bengaluru, marking its first product development hub in India. By the conclusion of 2022, the company had onboarded over 200 engineers, committed to driving product innovations across various software domains, with a key emphasis on expediting global government digital transformation endeavors.

In February 2022, Granicus solidified a strategic partnership with Broadnet, a leading provider of virtual town hall services. This collaboration enhances Granicus' civic engagement platform by integrating complementary solutions, enabling customers to seamlessly connect with and serve their constituents in a virtual environment. This partnership delivers significant benefits to both companies' clientele. Public sector organizations currently utilizing Broadnet's Access Live solution will gain access to Granicus' extensive multi-channel communications platform, along with its subscriber network comprising over 280 million individuals, thereby expanding their reach to target audiences.

With a vast and continually growing clientele, including various government bodies across the United States, Granicus stands at the forefront of enhancing citizen-government interactions. While headquartered in the United States, the company operates through 11 primary offices and internationally with strategically positioned offices in Australia, New Zealand, Canada, the United Kingdom, India, Puerto Rico, and Armenia.

Granicus Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: