Halo Service Solutions Strengths, Domain Expertise, and Key Differentiators
Halo Service Solutions possesses several key strengths that set it apart in the competitive ITSM landscape. Firstly, the company boasts extensive domain expertise, built over years of serving diverse customers across 75 countries. This deep understanding of industry-specific challenges enables them to deliver tailored solutions that address the unique needs of each client. Secondly, Halo Service Solutions' comprehensive product portfolio offers a versatile range of service desk software that can be deployed on-premise or in the cloud, catering to the varying preferences and requirements of organizations.
Halo Service Solutions Recent Developments
Halo Service Solutions has been making significant strides in recent months, capturing the attention of industry experts and gaining recognition for its groundbreaking advancements. The company has been regularly posting key feature updates every quarter, demonstrating its dedication to continuously improving its offerings. These updates have been well-received by customers and have contributed to Halo Service Solutions' sustained revenue growth and profitability. The company's financial data showcases a steady upward trajectory, affirming its position as a key player in the ITSM market.
Halo Service Solutions Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Halo Service Solutions applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Halo Service Solutions and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified HaloITSM, HaloPSA, Halo Service Desk customers.
Halo Service Solutions Overview
Halo House, Gipping Way
Stowmarket, x, IP14 1GJ, United Kingdom
44 14 4983-3111
https://www.haloservicesolutions.com/
Ownership: - x
Number of Employees: 60
Functional Markets: CRM, ERP Services and Operations, HCM, ITSM,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil Gas Chemicals, Professional Services, Retail, Transportation, Utility,
Halo Service Solutions Key Enterprise and Cloud Applications
HaloITSM, HaloPSA, Halo Service Desk
Halo Service Solutions Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Halo Service Solutions Revenue Breakdown By Type, $M:
Halo Service Solutions Enterprise Applications Revenues By Functional Markets, $M:
Halo Service Solutions Enterprise Applications Revenues By Verticals, $M:
Halo Service Solutions Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Halo Service Solutions Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Halo Service Solutions Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Halo Service Solutions Customers
No. of Halo Service Solutions Customers: 5000
No. of Halo Service Solutions Enterprise Applications Customers: x
No. of Halo Service Solutions Cloud Customers: x
No. of Halo Service Solutions Cloud Subscribers: 125000
Halo Service Solutions takes pride in its reference customer wins, which highlight the high levels of satisfaction and trust in its solutions. The company continues to foster strong client relationships, leading to long-term partnerships and enhanced customer loyalty. With 125,000+ users across 75+ countries, HaloITSM powers 5,000+ customers, ranging from startups to Fortune 500 enterprises, reinforcing its position as a leading provider of IT service management solutions.
On March 4, 2024, HaloITSM announced a strategic partnership with Suffolk LTA to support junior tennis across the county. This collaboration will provide funding to enhance junior tennis development, reflecting HaloITSM’s commitment to community engagement and sports initiatives. In addition to supporting Suffolk LTA, HaloITSM has longstanding partnerships with McLaren F1 and Ipswich Town Football Club, demonstrating its dedication to fostering young talent, both externally and within its own Graduate Programme.
In 2023, McLaren Racing named HaloITSM an Official Partner of the McLaren Formula 1 Team. Through this multi-year agreement, McLaren leverages HaloITSM’s industry-leading IT service management platform to enhance productivity and collaboration. The partnership enables McLaren to centralize workflows, improving IT service delivery across all areas of the team.
HaloITSM has also introduced full automation of telecom service procurement to simplify telecom management for Managed Service Providers (MSPs). Through partnerships with AT&T in North America and Vorboss in the EMEA region, MSPs can now automate telecom service processes, from quoting and contract signing to service management, all within HaloPSA. This integration streamlines telecom operations, eliminating manual tasks and enabling MSPs to focus on delivering value to their clients.
Additionally, HaloPSA has launched AI-powered report analytics, leveraging the OpenAI API to help MSPs gain deeper insights from their data. This new functionality allows users to analyze reports and receive AI-generated recommendations to enhance key metrics, such as SLA response times and profitability. Available at no additional cost to HaloPSA customers, the AI tools are highly customizable, offering users the flexibility to optimize workflows and identify new growth opportunities.
Halo Service Solutions Market Opportunities, M&A and Geo Expansions
The ITSM market presents numerous opportunities for Halo Service Solutions to capitalize on. Horizontally, the increasing reliance on cloud computing and the rising adoption of IoT devices open doors for the company to provide seamless integrations and connectivity across diverse platforms. Vertical market opportunities exist in sectors such as healthcare, finance, and manufacturing, where the demand for efficient ITSM solutions is growing rapidly. Moreover, Halo Service Solutions is keen to explore new regions and expand its footprint beyond its established markets, tapping into emerging economies and untapped customer segments.
In September 2024, HaloITSM revealed DXC Technology (NYSE: DXC) as a global strategic partner, further strengthening its global expansion efforts and enhancing Digital Transformation and Operational Intelligence. Through this collaboration, DXC Technology will deliver Halo’s Enterprise Service Management software on a global scale, offering businesses a cost-effective, innovative, and modern alternative for driving service excellence and automation. The partnership aims to combine the Halo platform with DXC’s industry expertise, providing cutting-edge solutions that enhance operational efficiency.
In May 2024, HaloPSA publicized an integration with NinjaOne, a leading IT platform specializing in endpoint management, security, and visibility. This integration connects NinjaOne’s remote monitoring and management (RMM) solution with HaloPSA’s professional services automation (PSA) software, streamlining device management and service delivery for Managed Service Providers (MSPs). By reducing complexity and improving efficiency, the integration enables MSPs to save time and resources, ultimately allowing them to better serve their clients.
Halo Service Solutions Risks and Challenges
The report feature currently lacks sophistication, and customers seeking more tailored and specific reports will need to possess SQL query skills to extract the desired information.
Halo Service Solutions Ecosystem, Partners, Resellers and SI
Halo Service Solutions distinguishes itself in the competitive IT Service Management (ITSM) landscape through several key strengths. The company possesses extensive domain expertise, developed over years of serving a diverse customer base across 75 countries. This deep industry knowledge allows Halo to deliver tailored solutions that address the unique challenges of each client. Additionally, its comprehensive product portfolio includes a versatile range of service desk software, available for on-premise deployment or cloud-based solutions, ensuring flexibility to meet the varying needs of organizations.
With a substantial global customer base, Halo Service Solutions serves clients worldwide, with approximately half of its customers based in the UK. By integrating ITIL best practices into its software, the company has expanded its value beyond IT teams, supporting multiple departments within organizations. Halo takes pride in its reference customer wins, reflecting the high satisfaction and trust placed in its solutions. Through strong client relationships, the company continues to establish long-term partnerships, fostering customer loyalty and sustained growth.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
