Hansen Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Hansen Technologies Strengths, Domain Expertise, and Key Differentiators

Hansen is a provider of Customer Care and Billing Solutions, specializing in the development, implementation, and support of proprietary software. Additionally, the company offers Data Center, Application, and Implementation Services tailored for the Energy, Pay TV, and Telecommunications sectors. Hansen has demonstrated significant success within the utility vertical across the Asia Pacific region, achieving notable customer acquisitions and strategic partnerships, further solidifying its position as a preferred vendor in the industry.

Hansen Technologies' strengths lie in its robust software solutions tailored for the energy, water, and communications industries. Its modular, cloud-native CDE (Create-Deliver-Engage) suite enables clients to rapidly develop and deploy new services, enhancing customer engagement and operational efficiency.

Hansen’s cloud-native solutions, such as its Meter Data Management (MDM) and Hansen Trade platforms, cater to modern digital demands, while its Gold Certified Microsoft partnership enhances its technological credibility. This blend of innovation, expertise, and global reach positions Hansen as a trusted partner for mission-critical software solutions.

Hansen Technologies Recent Developments

In 2024, Hansen Technologies demonstrated its commitment to innovation by leading an AI-driven Catalyst project at Digital Transformation World in Copenhagen. Collaborating with industry giants like AWS, NTT Data, and Telefónica, the initiative focused on AI-assisted offer personalization and catalog rationalization, aiming to enhance customer experiences and streamline operations in the communications sector. Additionally, Hansen's trading solution, Hansen Trade, saw significant adoption across Europe, with new clients such as Stockholm Exergi and expanded usage among existing customers like Fortum and Varberg Energi. The solution's integration with major trading exchanges like EPEX SPOT and Nord Pool underscores its role in enhancing operational agility for energy providers. ​

Hansen Technologies' upward trajectory in operating revenue and net profit for FY23 not only validates its market positioning but also instills confidence in investors and stakeholders. The 5.2% increase in operating revenue showcases the company's ability to capture market opportunities and deliver value-added solutions that resonate with customers. Similarly, the 2.1% uptick in net profit underscores Hansen's focus on operational efficiency and prudent financial management. By effectively balancing top-line growth with bottom-line profitability, the company exemplifies its commitment to sustainable value creation.

In June 2020, Hansen introduced Hansen Provision Release 7.0, representing the latest iteration of its internationally-utilized service activation platform. This release marks a significant advancement as Hansen Provision transitions to a cloud-native architecture, enhancing its capacity to efficiently manage fulfillment operations and streamline processes for 5G-enabled and virtualized network services.

Hansen Technologies Mergers and Acquisitions (M&A) Activities

Hansen Technologies has pursued a strategic acquisition strategy to bolster its software capabilities and market presence. In 2024, Hansen Technologies has recently made a significant move by acquiring 100% of the security interests of powercloud GmbH (powercloud). This strategic maneuver marks a pivotal moment for Hansen, amplifying its footprint in the utilities sector, particularly in Germany and the broader DACH region (Germany, Austria, Switzerland). Hansen is poised to redefine the future of utilities, driving efficiency, sustainability, and customer-centricity. As the industry continues to evolve, strategic collaborations and investments will remain pivotal for companies looking to thrive in an era defined by disruption and digital transformation.

A recent move includes the acquisition of software assets from Conuti for €7.5 million, expected to generate annual revenues of AUD 3–4 million by FY26, enhancing Hansen’s portfolio in the energy and utilities sector. Over the years, Hansen has completed several acquisitions, including the notable $119 million purchase of Sigma Systems Canada in 2019, which strengthened its communications software offerings. With a total of 10 acquisitions across seven countries, primarily targeting software and IT services, Hansen continues to focus on expanding its technological expertise and geographic reach, positioning itself to capture new market opportunities. Hansen Technologies acquired Toronto-based Sigma Systems, which provides a variety of OSS and analytics systems to network operators of all types.

HansenCX acquired Enoro Holding A/S, the Nordic market-leading provider of Customer Information Systems (CIS) and Meter Data Management (MDM) systems for the energy sector. The acquisition will further expand the Company's energy footprint into a number of European countries namely Norway, Sweden, Finland, Germany, Netherlands, Switzerland, and Austria, and positions the Company to support further deregulation of the energy markets across Eastern Europe.

Hansen Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Hansen Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Hansen Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Hansen Cloud Solution, customers.

Hansen Technologies Key Enterprise and Cloud Applications

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Hansen Technologies Direct vs Indirect sales

Hansen Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Hansen Technologies Customers

No. of Hansen Technologies Customers: 600+

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Hansen Technologies serves a diverse and expansive customer base, supporting over 600 clients across more than 80 countries in the energy, utilities, telecommunications, and Pay-TV industries. Hansen Technologies boasts a customer base that includes entities like Sperian Energy, Broward County Water and Wastewater Services, DishHome, and BT Group PLC. This global reach underscores Hansen's ability to cater to varied industry needs, from energy and utilities to telecommunications. The company's presence in key regions, including Australia, the USA, New Zealand, China, and Europe, facilitates localized support and fosters innovation tailored to regional market demands. ​

Recent customer wins include Bixia AB in Sweden, which adopted Hansen Trade for automated intraday trading, and DishHome in Nepal, leveraging Hansen’s solutions to enhance customer offerings. In the U.S., municipalities like the City of Kinston and Kingsport have implemented Hansen’s CIS to modernize billing and customer engagement. Additionally, partnerships with major players like Swissgrid and the National Water Commission of Jamaica highlight Hansen’s ability to cater to both large-scale utilities and regional service providers, delivering tailored solutions that drive operational efficiency and customer satisfaction.

Hansen Technologies Market Opportunities, M&A and Geo Expansions

The company maintains a steadfast commitment to augmenting shareholder value while adeptly managing the Group's portfolio. The Energy and Communications sectors are currently experiencing notable transformations, marked by intricate challenges and promising opportunities. The Communications segment is observing swift progressions in the implementation and acceptance of 5G technology, while the Energy sector is vigorously pursuing novel offerings and the amplification of eco-friendly energy endeavors. Additionally, both sectors are prioritizing the enhancement of digital platforms to guarantee an elevated customer experience.

The evolving landscape of the energy and telecommunications sectors presents significant growth opportunities for Hansen Technologies. The global shift toward renewable energy and self-generated power creates demand for advanced billing and data management solutions, where Hansen’s cloud-native CIS and MDM platforms are well-positioned to capitalize. The rapid adoption of 5G and emerging 6G technologies in telecommunications offers avenues for Hansen to expand its CDE suite, enabling communications service providers to monetize new business models. Additionally, Hansen’s focus on AI-driven innovations, such as its Virtual Agent, aligns with the growing need for automated, cost-efficient customer service solutions. Strategic partnerships and market expansion into regions like Asia and Europe further enhance Hansen’s potential to capture emerging market share.

Hansen Technologies Risks and Challenges

The integration of acquisitions like powercloud, although strategically beneficial, has introduced short-term financial pressures, including reported losses and increased investment requirements. Additionally, inflationary trends and heightened expenses related to ESG and sustainability initiatives have affected overall margins. These factors necessitate careful financial management to maintain profitability. ​

In the face of short-term risks posed by the energy market slump in Australia, Hansen must adopt a multi-faceted approach to risk management. Diversifying revenue streams, enhancing operational flexibility, and fortifying supply chain resilience buffer against market volatility. Additionally, continuous monitoring of regulatory changes and proactive engagement with policymakers ensure compliance and regulatory alignment. Moreover, fostering a culture of innovation and adaptability empowers Hansen to pivot swiftly in response to market disruptions, seizing emerging opportunities amidst adversity.

Hansen Technologies Ecosystem, Partners, Resellers and SI

Hansen Technologies thrives within a vibrant ecosystem, forging strategic partnerships that enhance the scalability and innovation of its Create-Deliver-Engage (CDE) suite, tailored for the energy, utilities, and telecommunications sectors. Collaborations with technology leaders like Microsoft, AWS, and Blue Planet, alongside service providers such as Telefónica and Verizon, enable Hansen to deliver cutting-edge solutions, such as the AI-powered Catalyst initiative and advanced 5G/6G monetization tools.

Notable partnerships, including those with Vantaa Energy and Odido Nederland, highlight Hansen’s ability to drive operational efficiency and market adaptability through shared expertise, particularly in energy trading and digital transformation. By integrating robust technologies like Kubernetes, MySQL, and Docker into its tech stack, Hansen ensures its solutions are future-ready, empowering clients to navigate industry shifts while capitalizing on emerging opportunities.

Further amplifying its global impact, Hansen has strengthened its ecosystem through strategic expansions and alliances. The recent establishment of an office in Ho Chi Minh City, Vietnam, at AVIA Vietnam, alongside a new hub in Columbia, South Carolina, reflects Hansen’s commitment to accessing diverse talent pools and high-growth markets. A key collaboration with Entelios, a Nordic energy provider, underscores Hansen’s Customer Care & Billing software’s reliability, adopted across Sweden, Finland, Norway, and Denmark since 2020.

Partnerships withitespace Power-Deriva, leveraging Hansen Trade for the Nordic Balancing Model Program, and with system integrators like NTT Data and AwareX, further enhance solution adoption. Supported by a network of partners including Oracle, Salesforce, and RedHat, Hansen’s interconnected ecosystem drives customer-centric innovation, positioning the company as a pivotal player in the global energy and communications software landscape.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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