Hyland Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Hyland Strengths, Domain Expertise, and Key Differentiators

Established in 1991, Hyland focuses on delivering content services solutions designed to address complex information management needs across sectors such as healthcare, government, education, and financial services. Its portfolio spans intelligent document capture, case management, customer communication tools, process automation, analytics, and records governance. Through the Hyland Cloud, built on a globally distributed infrastructure with multiple AWS regional instances, the company enables more than 1,200 organizations worldwide to modernize content workflows, streamline operations, and enhance data-driven decision-making.

Hyland Recent Developments

In April 2024, Hyland introduced Hyland Experience Automate (Hx Automate), a cloud-native service designed to enhance content automation through AI-driven tools like large language models and low-code development. This solution integrates seamlessly with platforms such as Salesforce, Workday, and SAP, enabling organizations to streamline workflows and transform unstructured content into actionable insights. Hx Automate is applicable across various sectors, including insurance, higher education, and healthcare, offering tailored automation to improve efficiency and decision-making processes.

In December 2024, Hyland rolled out major updates focused on enhancing content intelligence and automation. The new Hyland Insight applies AI and retrieval-augmented generation (RAG) to enable advanced content discovery, data extraction, and workflow automation. Additional upgrades include deeper integrations with Workday, expanded attended RPA capabilities, and improved search and cloud configuration across platforms like Alfresco and OnBase. In healthcare, enhancements to Cloud Imaging and NilRead support faster, AI-driven clinical insights, reinforcing Hyland’s commitment to smarter content use across industries.

In November 2023, Hyland introduced a series of upgrades aimed at enhancing data-driven decision-making and content automation for businesses. The release featured the launch of its Intelligent Document Processing (IDP) solution, which now uses AI to streamline document capture, classification, and data extraction—critical steps in accelerating analytics workflows. Enhancements to the Alfresco and Nuxeo platforms brought deeper customization options and improved functionality, empowering organizations to better manage unstructured data and integrate insights more efficiently into their marketing analytics ecosystems.

Hyland Mergers and Acquisitions (M&A) Activities

In April 2021, Hyland acquired Nuxeo, a cloud-native content services and digital asset management platform, to enhance its capabilities in AI-driven content automation and low-code development. This acquisition expanded Hyland's global reach and strengthened its offerings in content services and digital asset management. Nuxeo's AI and machine learning tools, such as Nuxeo Insight, enable organizations to enrich content libraries with business-specific metadata and automate workflows, facilitating more efficient and insightful content management.

Hyland Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Hyland applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Hyland and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified OnBase Cloud,Alfresco,Nuxeo customers.

Hyland Key Enterprise and Cloud Applications

OnBase Cloud,Alfresco,Nuxeo

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Hyland Direct vs Indirect sales

Hyland Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Hyland Customers

No. of Hyland Customers: 14000

No. of Hyland Enterprise Applications Customers: x

No. of Hyland Cloud Customers: 1300

No. of Hyland Cloud Subscribers: x

Hyland Software, with a diverse portfolio that includes platforms like OnBase, Alfresco, and Nuxeo, supports more than 15,000 organizations globally in transforming how they manage and extract value from content. Its cloud-based solutions are used by over 1,200 entities, enabling advanced capabilities in content automation, intelligent search, and data integration. Clients such as Portage Mutual Insurance, The Royal Marsden NHS Foundation Trust, and The Ohio State University Wexner Medical Center, along with EMEA-based organizations like Liverpool NHS Trust, illustrate Hyland’s strong presence in applying marketing analytics and intelligent content strategies across sectors.

Hyland Market Opportunities, M&A and Geo Expansions

In May 2024, Hyland appointed Jitesh S. Ghai as CEO, marking a significant opportunity to accelerate its growth in cloud, data, and AI-driven content solutions. With over 20 years of experience, including a pivotal role at Informatica where he led product innovation and cloud transformation for over 2,000 team members, Ghai brings deep expertise in scaling AI-powered platforms and driving market-focused product strategies. His vision aligns with advancing Hyland’s next-generation offerings like Hyland Experience Automate, positioning the company to enhance intelligent content automation and expand its impact across global markets. This leadership transition builds on a strong foundation of innovation and customer growth, setting the stage for expanded adoption of Hyland’s cloud-native and AI-enhanced solutions.

In December 2024, Hyland welcomed Prasenjit Dasgupta as its new Chief Financial Officer, presenting a strong opportunity to further strengthen the company’s financial strategy and growth trajectory. With over 20 years of financial expertise from leading technology firms including Microsoft and Motorola Solutions, Dasgupta brings a solid background in driving cloud transformation, managing complex integrations, and delivering operational excellence. His experience in consolidating acquisitions and guiding revenue growth aligns well with Hyland’s focus on expanding its cloud-based content solutions and advancing innovation in a rapidly evolving digital landscape. This strategic appointment is expected to enhance Hyland’s ability to scale efficiently while supporting its evolving customer and market needs.

Hyland Risks and Challenges

Hyland may encounter some challenges in the coming years, such as a more competitive landscape in cloud content management and automation solutions, and the need to keep pace with evolving technologies to stay relevant. Integrating new acquisitions smoothly and adapting to changing data privacy regulations are important areas to watch. Additionally, ensuring strong cybersecurity measures will remain a key focus. Economic fluctuations could also influence customer investments in digital transformation, which may affect growth opportunities.

Hyland Ecosystem, Partners, Resellers and SI

Aligned with a comprehensive network of over 400 domestic and international partners, Hyland systematically tailors content services solutions for a clientele spanning 80 countries. The company demonstrates a commitment to global expansion by actively acquiring new customers in EMEA, APAC, and LATAM, consolidating its influence within the market analytics landscape.

The esteemed Global Alliance Partners of the company encompass industry leaders such as Iron Mountain, Duck Creek, DocuSign, Adobe, Guidewire, Workday, Konica Minolta, Microsoft, TriZetto by Cognizant, and Xerox. This strategic collaboration positions the company at the forefront of market analytics and ensures a comprehensive network of technological integration.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: