IBS Software Services Strengths, Domain Expertise, and Key Differentiators
IBS Software is committed to transforming the operations of travel companies in the digital era by delivering next-generation solutions that accelerate growth, enhance operational efficiency, and enable differentiated customer experiences.
IBS combines back and front office operations systems for airlines, airports, oil and gas companies, seaports, cruise lines, and tour operators worldwide. Increasingly, it has been beefing up these products with loyalty management and CRM capabilities to help transportation companies optimize customer experience.
IBS Software Services Recent Developments
IBS Software has unveiled the latest version of its iFlight platform, now enhanced to include integrated Hub Management alongside Operations and Crew modules. This unified solution enables airlines to effectively balance operational disruptions with cost efficiency and customer satisfaction across their entire network.
IBS Software Services Mergers and Acquisitions (M&A) Activities
IBS Software has strengthened its position in both the hospitality and air freight sectors through strategic acquisitions. The purchase of Above Property Services enhances its global presence in hospitality by creating a unified platform that manages the full guest journey, integrating core systems like CRS, PMS, RMS, and call centers with its existing solutions for over 36,000 hotels. Additionally, the acquisition of Accenture Freight and Logistics Software supports IBS Software’s ambition to lead in the air cargo industry, combining complementary cloud-based solutions to drive innovation, enhance airline partnerships, and expand its role in the global freight supply chain.
IBS Software Services Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying IBS Software Services applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of IBS Software Services and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified IBS iAirport, IBS iFlight, IBS iRetail, IBS iLoyal, IBS iTravel customers.
IBS Software Services Overview
Crescent 1, 11th floor, Prestige Shantiniketan, Whitefield-Hoodi Road
Bangalore, x, 560048, India
91 80 67072000
https://www.ibsplc.com/
Ownership: - Apax Partners
Number of Employees: 3900
Functional Markets: Analytics and BI, CRM, ERP Financial, ERP Services and Operations, SCM,
Key Verticals: Leisure and Hospitality, Oil Gas Chemicals, Professional Services, Transportation,
IBS Software Services Key Enterprise and Cloud Applications
IBS iAirport, IBS iFlight, IBS iRetail, IBS iLoyal, IBS iTravel
IBS Software Services Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
IBS Software Services Revenue Breakdown By Type, $M:
IBS Software Services Enterprise Applications Revenues By Functional Markets, $M:
IBS Software Services Enterprise Applications Revenues By Verticals, $M:
IBS Software Services Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
IBS Software Services Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
IBS Software Services Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified IBS Software Services Customers
No. of IBS Software Services Customers: 200
No. of IBS Software Services Enterprise Applications Customers: 200
No. of IBS Software Services Cloud Customers: x
No. of IBS Software Services Cloud Subscribers: x
In 2024, IBS Software expanded its customer base with the addition of several notable organizations, including Luxury Escapes, Unique Travel Corp., Republic Airways, China Airlines, TotalEnergies, Corendon Airlines, Fuji Dream Airlines, H.I.S., Singapore Airlines, Air India, FLY91, and Philippine Airlines (PAL).
IBS Software serves a global customer base of over 200 organizations across diverse sectors, including airlines, airports, cruise lines, hotels, travel distributors, and the oil and gas industry.
IBS Software has secured a broad and prestigious portfolio of customers across the travel, transportation, and energy sectors. Notable client wins include Lufthansa, Cathay Pacific, British Airways, Qatar Airways, Emirates, Etihad, Singapore Airlines, Turkish Cargo, Lufthansa Cargo AG, Qantas, KLM, Malaysia Airlines, JetBlue, Iberia, and South African Airways. The company also serves major players in the cruise and hospitality industries, such as Celestyal Cruises, Celebrity Cruises, Cunard, Seabourn Cruise Line, Fairmont Hotels and Resorts, Hyatt, Marriott, and Starwood. Additionally, key partnerships in the energy sector include BP, Shell, Chevron, and TotalEnergies, along with major airports like Heathrow and Gatwick.
IBS Software Services Market Opportunities, M&A and Geo Expansions
In October 2024, IBS Software launched a Data & AI Center of Excellence to accelerate innovation and promote responsible AI adoption in the travel and hospitality sectors. The CoE underscores the company’s commitment to leveraging advanced AI and data technologies across its solutions, with a focus on high-impact use cases, ethical AI practices, data security, and user privacy.
Blackstone has divested its 40% stake in IBS Software to Apax for $450 million. The deal reinforces IBS Software’s growing market prominence and strengthens its financial position, following earlier funding of $680 million. Apax’s investment reflects strong confidence in the company’s growth potential and strategic
Building on recent acquisitions and key customer wins, IBS Software continues to strengthen its presence across core verticals, including cargo and passenger transportation. Enhancing customer experience through advanced systems for travel and transportation operators remains a central focus of the company’s product strategy.
IBS Software Services Risks and Challenges
In June 2024, IBS Software appointed Somit Goyal as its new Chief Executive Officer. While these leadership transitions can bring fresh strategic perspectives, they also present potential operational and execution risks during the period of adjustment. Ensuring continuity in vision, culture, and customer engagement will be critical to maintaining momentum and delivering on the company’s long-term objectives.
IBS Software’s migration to the cloud is still in progress, presenting potential execution risks. While the company has invested significantly in its professional services organization to support this transformation, the complexity of transitioning legacy systems to cloud-native architectures may impact timelines and scalability in the near term.
IBS Software Services Ecosystem, Partners, Resellers and SI
In September 2024, IBS Software announced a partnership with Stripe, a leading financial infrastructure platform, to enhance payment flexibility for users of its iStay platform. Through the integration of Stripe’s Connect solution, hospitality providers can now offer a broader range of secure online and in-person payment options. This collaboration aims to reduce friction in the traveler journey, enabling more seamless and personalized purchase experiences. The integration is now available to all IBS Software customers, supporting increased convenience and potential revenue growth for hospitality businesses.
IBS maintains strategic partnerships with leading global technology and research organizations, including IBM, CTI, Transport Research Laboratory, Oracle, Microsoft, HP, and Intel. In October 2018, IBS Software entered into an agreement with China’s Anton Oilfield Services to optimize the movement of personnel and materials at its Majnoon oilfield operations in Iraq.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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