IBS Software Services Strengths, Domain Expertise, and Key Differentiators
IBS combines back and front office operations systems for airlines, airports, oil and gas companies, seaports, cruise lines, and tour operators worldwide. Increasingly it has been beefing up these products with loyalty management and CRM capabilities to help transportation companies optimize customer experience.
IBS applications cover areas such as airline passenger services, airline and airport operations, airline cargo and logistics, oil and gas logistics, travel and cruise management, hospitality distribution and surface transportation.
IBS Software Services Recent Developments
IBS Software launched a new version of iFlight that provides airlines with a single platform for Operations (Ops), Crew, and now Hub management, allowing airlines to balance operational disruption with cost efficiency and customer satisfaction across their entire network.
IBS Software Services Mergers and Acquisitions (M&A) Activities
In 2024 IBS Software acquired Above Property Services, marking a pivotal moment in the company's expansion journey within the hospitality industry. Valued at $90 million, this move signifies IBS Software's commitment to providing comprehensive SaaS solutions to the global travel sector.
This strategic synergy between IBS Software and APS not only enhances IBS Software's market position but also underscores its commitment to innovation and customer-centricity. By expanding its offering to include Call Center and Demand-side solutions alongside its existing booking engine and distribution platform, IBS Software demonstrates its agility in adapting to evolving industry demands and catering to diverse customer needs. With over 36,000 hotels worldwide already leveraging its solutions, including numerous prestigious establishments, IBS Software is well-positioned to lead the transformation of the hospitality landscape, offering a holistic suite of services that drive operational efficiency and revenue growth for its global clientele.
In February 2023 IBS Software acquired Accenture Freight and Logistics Software marking a significant milestone in its journey to become a dominant force in the global freight supply chain. With a focus on providing innovative SaaS solutions to the travel industry, this strategic move underscores IBS Software's commitment to expanding its footprint in the airfreight sector.
The union of IBS Software and Accenture Freight and Logistics Software brings together complementary solutions and expertise, setting the stage for collaborative innovation and value creation. With a focus on leveraging technology to streamline processes and enable growth, this acquisition aligns seamlessly with IBS Software's overarching vision to revolutionize the air cargo landscape.
As IBS Software continues to assert its presence in the global freight supply chain, this acquisition marks a pivotal step towards realizing its ambition of becoming a major player in shaping the future of freight logistics worldwide.
IBS Software Services Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying IBS Software Services applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of IBS Software Services and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified iFly Solution Suite, customers.
IBS Software Services Overview
Crescent 1, 11th floor, Prestige Shantiniketan, Whitefield-Hoodi Road
Bangalore, x, 560048, India
91 80 67072000
https://www.ibsplc.com/
Ownership: - Apax Partners
Number of Employees: 3900
Functional Markets: Analytics and BI, CRM, ERP Financial, ERP Services and Operations, SCM,
Key Verticals: Aerospace and Defense, Leisure and Recreation, Hospitality, Oil and Gas, Chemicals, Transportation,
IBS Software Services Key Enterprise and Cloud Applications
iFly Solution Suite,
IBS Software Services Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
IBS Software Services Revenue Breakdown By Type, $M:
IBS Software Services Enterprise Applications Revenues By Functional Markets, $M:
IBS Software Services Enterprise Applications Revenues By Verticals, $M:
IBS Software Services Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
IBS Software Services Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
IBS Software Services Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified IBS Software Services Customers
No. of IBS Software Services Customers: 200
No. of IBS Software Services Enterprise Applications Customers: 200
No. of IBS Software Services Cloud Customers: x
No. of IBS Software Services Cloud Subscribers: x
IBS has 200-plus customers from industries such as airlines, airports, cruise lines, hotels, travel distributors, and oil & gas companies.
IBS customer wins included Lufthansa, Celestyal Cruises, T’way Airlines, Turkish Cargo, SunExpress Airline, Lufthansa Cargo AG, Cathay Pacific, South African Airways, Aer Lingus, Eurolot, Turkish Cargo, Henna (China Cruise Line), Air Astana, All Nippon Airways, Austrian Airlines, Heathrow Airport, BP, British Airways, Cargoitalia, Cathay Pacific, Celebrity Cruises, Chevron, China Southern, China Eastern, Cunard, Emirates, Etihad, Fairmont Hotels and Resorts, Gatwick Airport, Hyatt, Iberia, Indigo, JAL, Jet Airways, Jet Blue, Lufthansa, Qantas, Qatar Airways, KLM, Malaysia Airlines, Marriot, Nippon Cargo Airlines, Oman Airways, Orbitz World Wide, Seabourn Cruise Line, Shell, South African Airways, Star Cruises, Star Wood and Virgin Atlantic.
IBS Software signed a five-year contract with Lufthansa Cargo AG to take full ownership of the hosting and maintenance of Lufthansa Cargo’s iCAP cargo handling application platform, which is powered by IBS Software’s iCargo cargo management platform. Lufthansa Cargo’s decision to move to IBS Software’s SaaS hosting platform is part of its long-term objective to focus on its core cargo business without compromising on IT operations. As part of the decision-making process, Lufthansa Cargo evaluated the capabilities of global hosting service providers in critical areas including application availability, security regulations, and data privacy.
IBS Software Services Market Opportunities, M&A and Geo Expansions
Blackstone has finalized a deal to divest its 40% stake in the Indian SaaS startup IBS Software to Apax for $450 million.
For IBS Software, this agreement not only reflects its growing prominence in the market but also consolidates its financial standing, having previously raised a substantial $680 million in primary and secondary transactions.
Apax's acquisition of Blackstone's stake in IBS Software signals its confidence in the startup's potential and aligns with its investment strategy. The $450 million deal reflects Apax's belief in the value proposition offered by IBS Software and its ability to capitalize on the evolving landscape of software solutions.
Based on its recent acquisitions and recent customer wins, IBS has continued to make inroads into its core verticals from cargo to passenger transportation. Designing systems for travel and transportation operators to enhance customer experience will continue to be a key component of the IBS product portfolio.
IBS acquired US-based Hotel Booking Solutions Incorporated (HBSi), a provider of IT solutions to the hospitality industry. The acquisition added customers including Starwood, Harrah's, Raffles, Ramada, Fairmont, and Kerzner. It also cemented IBS’ relationship with Expedia, Orbitz, and Travelocity on the distribution side. That followed IBS’ purchase of Bangalore-based Moveo Systems Ltd, a developer of passenger management systems for airports.
IBS Software Services Risks and Challenges
IBS’ migration to the Cloud is a work in progress especially for IBS, which has invested heavily in its professional services organization.
IBS Software Services Ecosystem, Partners, Resellers and SI
IBSx has strategic partnerships with IBM, CTI, Transport Research Laboratory, Oracle, Microsoft, HP, and Intel. In October 2018, IBS Software agreed with China’s Anton Oilfield Services, to streamline the movement of people and material in the latter’s oilfield in Majnoon, Iraq.
iLogistics, IBS’ cloud-based next-generation oil & gas logistics management solution, will enable Anton to significantly improve airport & infield logistics efficiencies, enhance end-to-end operational visibility, and optimize the safety of staff & contractors while adhering to regulatory compliances. Real-time fuel tracking & reconciliation, optimized waste life-cycle management, improved camp bed utilization, and predictive analytics are some of the additional benefits that Anton Oilfield Services would be well-positioned to enjoy post the implementation of the solution.
In June 2020, cargo.One and IBS Software affirmed strategic partnership with proven integration, giving airlines seamless access to cargo. one’s rapidly growing customer base. The companies have been working together to create custom integrations for leading airlines, including Etihad Cargo and Nippon Cargo Airlines, to successfully help them to further develop their digital distribution capabilities. In 2020, cargo.one has already displayed hundreds of thousands of bookable offers for airlines running IBS iCargo, without the use of a standardized plug-and-play solution.
IBS Software Services Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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