Itineris Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Itineris Strengths, Domain Expertise, and Key Differentiators

Itineris develops, delivers, and supports UMAX, a highly configurable and modern Customer Information System (CIS) and Customer Relationship Management (CRM) solution tailored specifically for the utility sector. Built on the robust Microsoft Dynamics 365 platform and delivered as a service via the Microsoft Azure cloud, UMAX enhances customer engagement through omnichannel communication and improves operational efficiency through automation, artificial intelligence, and user-defined workflows. UMAX is a future-ready solution designed to meet the evolving needs of digital utilities.

Itineris Recent Developments

Itineris announced a significant development with Alychlo, the investment holding company led by Marc Coucke, injecting €16 million in capital into the company. This investment will accelerate Itineris’ expansion efforts across Europe and the United States, while also supporting ongoing innovation to enhance the company’s ability to serve its customers in the dynamic energy and water sectors.

Itineris Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Itineris applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Itineris and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified UMAX Finance, UMAX Supply Chain Management, UMAX Field Services, UMAX Asset Management, UMAX Customer Service, UMAX Marketing, UMAX Sales, UMAX CIS, customers.

Itineris Key Enterprise and Cloud Applications

UMAX Finance, UMAX Supply Chain Management, UMAX Field Services, UMAX Asset Management, UMAX Customer Service, UMAX Marketing, UMAX Sales, UMAX CIS,

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Itineris Direct vs Indirect sales

Itineris Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Itineris Customers

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In 2024, Itineris secured three new contracts in the United States, including the City of Dallas, ranked as the ninth largest city in the country. Additionally, De Watergroep, the largest drinking water utility in Flanders, Belgium, renewed its partnership with Itineris for an additional five years. The company also signed agreements with Gwinnett County Water in Georgia, which serves approximately 270,000 customers, and Arizona Water Utilities—Itineris’ first investor-owned utility (IOU) client, marking its entry into a new market segment.

In March 2024, the Manatee County Utility Department (MCUD) in Manatee County, Florida, successfully implemented a new UMAX Customer Information System (CIS), along with a customer self-service portal and an integrated Paymentus payment solution. Delivered in collaboration with Itineris, Whitlock Consulting Group, and Paymentus, the deployment marks a significant step in MCUD’s commitment to technological innovation and service excellence, enhancing operational efficiency and improving the customer experience.

Notable customers include the City of Tallahassee, Dunea, Boston Water and Sewer Commission, De Watergroep, SEFE Energy, EP NL, and the New York City Department of Environmental Protection (DEP), among others.

Itineris Market Opportunities, M&A and Geo Expansions

At the beginning of 2024, Itineris announced key strategic changes to its European leadership team, reinforcing its focus on operational excellence and continued growth. Cedric Proot has been appointed as General Manager for Itineris Europe, a newly established role in which he will oversee the company’s operations across Europe, the United Kingdom, and Ireland. Valerina De Lille has been named Business Unit Manager for Europe Regulated, where she will lead initiatives focused on utilities operating in regulated markets.

In recent years, Itineris accelerated its expansion in the United States, seizing growing opportunities within the utility sector. Through establishing strategic partnerships and a strengthened presence across key municipalities and utility organizations, the company is well-positioned to deliver innovative, customer-focused solutions that meet the evolving demands of the U.S. market.

Itineris Risks and Challenges

Itineris’s partnership with Microsoft, formed following a rigorous evaluation and contracting process, strengthens the capabilities of its UMAX Customer Information System (CIS) solution. Built on the Microsoft Dynamics AX ERP platform, UMAX offers utilities integrated customer engagement tools, reducing reliance on third-party add-ons typically required by legacy systems. This collaboration ensures seamless integration with existing customer-facing technologies, enhancing overall efficiency and user experience.

Itineris Ecosystem, Partners, Resellers and SI

Itineris maintains a geographic presence in Belgium, the United Kingdom, and North America, supported by a network of regional system integrators for localized delivery. Its partner ecosystem includes solution and integration providers such as Microsoft, IBM, Capgemini, and others, enhancing its implementation capabilities. IBM supports the delivery of UMAX to global utility clients through SaaS or private cloud, utilizing its scale and delivery infrastructure. Strategic collaboration with Capgemini focuses on deploying UMAX in both regulated and deregulated energy and water markets, offering an ERP/CIS solution built on Microsoft technologies as an alternative to tier-one platforms.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: