Itineris Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Itineris Strengths, Domain Expertise, and Key Differentiators

Itineris is a worldwide technology firm dedicated to providing IT solutions and services designed to enhance operational value and fortify customer care capabilities for utility organizations. Specializing in delivering Customer Information Systems (CIS) and Enterprise Resource Planning (ERP) solutions, Itineris creates tailored solutions for contemporary utilities utilizing Microsoft's versatile and integrated enterprise platform, Dynamics 365.

Itineris Recent Developments

In April 2022, Itineris disclosed a noteworthy development - Alychlo, the investment holding company led by Marc Coucke, is injecting a capital of 16 million € into the company. This infusion of funds is poised to expedite Itineris' ambitious expansion initiatives across Europe and the United States. Additionally, the increased capital will facilitate continued investment in innovation, enabling Itineris to better serve its customers in the evolving realms of energy and water

In April 2019, The City of New York Department of Environmental Protection (NYC DEP) has selected Itineris and its UMAX Customer Information System to provide the utility with a state-of-the-art platform to deliver several key initiatives for its operations and to its citizens.

Itineris Mergers and Acquisitions (M&A) Activities

In November 2021, Itineris completed the acquisition of Opinum SA, a software company specializing in data hubs, headquartered in Mont-Saint-Guibert, Belgium. Opinum is dedicated to empowering Utilities and Energy Service companies by offering enhanced insights for efficient consumption management and production optimization. This strategic acquisition aligns with the shared goals of Itineris and Opinum to lead the way in the evolving landscape of energy and digital transition. The Utility sector is currently undergoing a swift transformation.

Itineris Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Itineris applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Itineris and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified UMAX Finance, UMAX Supply Chain Management, UMAX Field Services, UMAX Asset Management, UMAX Customer Service, UMAX Marketing, UMAX Sales, UMAX CIS, customers.

Itineris Key Enterprise and Cloud Applications

UMAX Finance, UMAX Supply Chain Management, UMAX Field Services, UMAX Asset Management, UMAX Customer Service, UMAX Marketing, UMAX Sales, UMAX CIS,

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Itineris Direct vs Indirect sales

Itineris Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Itineris Customers

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Itineris achieved notable success in North America, marked by a significant milestone with the successful implementation of their first US client in the City of Baltimore. This achievement has propelled them with considerable momentum in the North American market, leading to additional successful deals, including partnerships with Georgetown Utility Systems and Cape Fear Public Utility Authority. Meanwhile, in Europe, Itineris has expanded its geographic focus to include the UK, France, Iceland, and has welcomed new customers such as Gazprom, Dunea, HZEB, HS VEITUR, Save Energies, and GreenYellow.

Itineris Market Opportunities, M&A and Geo Expansions

In October 2022, Itineris revealed the appointment of Hans Dekeyser as the General Manager for Itineris North America, a newly established role. In this capacity, Hans will manage the day-to-day operations in the US. Simultaneously, John Beddingfield, President of Itineris North America, will shift his focus to the strategic growth of the company while maintaining his role as an ambassador for the North American market. This strategic team enhancement aims to expedite Itineris' ambitious growth plans in the US.

Itineris has experienced recent growth in the U.S. utility market, marked by successful UMAX implementations for Georgetown Utility Systems and Dakota Electric Association. Georgetown Utility Systems (GUS) is the third U.S. customer to go live on UMAX, with two more scheduled for 2019. UMAX replaces outdated legacy systems for both GUS and Dakota Electric, supporting goals such as customer service enhancement, decision-making, and business process improvement. Dakota Electric sought flexibility, integration, and control in their transition from the eCIS legacy system.

Itineris Risks and Challenges

Itineris NV's partnership with Microsoft, established after an extensive vetting and contract process, enhances the value of its UMAX CIS solution. Built on the Microsoft Dynamics AX ERP platform, UMAX provides utilities with native customer engagement tools, eliminating the need for additional "bolt-on" solutions often required by legacy systems. The collaboration enables seamless integration with existing customer-facing solutions.

Itineris Ecosystem, Partners, Resellers and SI

Itineris maintains partnerships with numerous regional system integrators in its target markets.

In January 2018, Itineris entered into a partnership with De Watergroep to provide support and managed services for its UMAX Customer Information System (CIS) and ERP solutions until 2022, with a potential extension to 2025. Itineris collaborates with key partners including Microsoft, IBM, and Capgemini.

Itineris North America opened a new Atlanta office and has recruited nearly a dozen new team members focused on North American product development and delivery. Expanding its executive leadership team as U.S. growth continues.

IBM is globally established as a provider of solutions and services to utilities, and as such is a trusted partner in bringing UMAX to energy and water companies worldwide. In doing so, IBM has invested in a UMAX competence center and has the necessary capabilities to deliver UMAX via a software-as-a-service (SaaS) model or hosted in a (private) cloud. The combination of IBM’s global footprint, industrialized delivery model and experienced teams together with the innovative, configured and proven UMAX CIS/ERP solution allows both companies to take solutions that are proven on a global scale.

Itineris and Capgemini are global alliance partners for the implementation of UMAX at energy and water companies in deregulated or regulated markets. The Capgemini-Itineris value proposition is delivering a best-in-class, end-to-end ERP/CIS solution built on the Microsoft technology stack and offering utilities a lower TCO alternative to other tier one solutions

Itineris Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: