LivePerson Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

LivePerson Strengths, Domain Expertise, and Key Differentiators

LivePerson provides Cloud applications that empower businesses to engage with consumers through chat, voice, and content delivery on various channels and devices such as websites, social media, and mobile devices. These online interactions are fueled by insights derived from a comprehensive range of consumer and business data, including historical, behavioral, operational, and third-party data.

Through the utilization of proprietary analytics and real-time insights into consumer needs and business objectives, these activities have the potential to generate numerous cross-selling and upselling opportunities for LivePerson's customers. The conversational platform, LiveEngage, empowers businesses to communicate with their consumers across popular digital messaging channels from a centralized platform. Additionally, the incorporation of AI-powered bots enables businesses to manage these interactions at scale.

LivePerson Recent Developments

LivePerson has steadily advanced its offerings to support businesses in transforming customer engagement through AI-driven, digital-first experiences. The company launched the LivePerson Community to promote collaboration and knowledge sharing among its global users. It also introduced solutions like the Conversational Intelligence suite and LP 360 to help enterprises transition to digital platforms and enhance performance through AI and automation. Enhancements to its Conversational Cloud platform, including Generative AI and Large Language Models, aim to boost human productivity and business outcomes securely. Additional innovations such as Contact Center Conversation Mining and Conversational Marketplaces further extend LivePerson’s capabilities, enabling businesses to optimize customer journeys and integrate conversational AI across various digital commerce sectors

LivePerson Mergers and Acquisitions (M&A) Activities

LivePerson expanded its AI and customer engagement capabilities through strategic acquisitions, including VoiceBase, Tenfold, and e-bot7. These acquisitions brought together advanced speech recognition, conversational analytics, CRM integration, and conversational AI technologies into a unified system. The combined strengths enhance LivePerson's ability to deliver AI-powered messaging and voice solutions, streamline implementation for brands, and support broader global expansion, particularly in the European market.

LivePerson Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying LivePerson applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of LivePerson and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified LiveEngage, LivePerson Conversational Cloud customers.

LivePerson Key Enterprise and Cloud Applications

LiveEngage, LivePerson Conversational Cloud

LivePerson Revenues, $M:

LivePerson Revenue Breakdown By Type, $M:

LivePerson Enterprise Applications Revenues By Functional Markets, $M:

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LivePerson Revenues By Region, $M

LivePerson Direct vs Indirect sales

LivePerson Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified LivePerson Customers

No. of LivePerson Customers: 18000

No. of LivePerson Enterprise Applications Customers: 18000

No. of LivePerson Cloud Customers: 18000

No. of LivePerson Cloud Subscribers: 2 Million

LivePerson's business solutions are trusted by over 18,000 customers worldwide, ranging from Fortune 500 companies and internet-based businesses to online retailers, small and medium-sized enterprises (SMBs), automotive dealerships, universities, libraries, government agencies, and non-profit organizations. These solutions deliver value to organizations of all sizes that engage in business transactions or communicate with consumers via mobile and online messaging or chat.

As part of its strategic growth initiatives, LivePerson continues to focus on key target markets—including consumer/retail, telecommunications, financial services, travel and hospitality, technology, healthcare, and automotive—across regions such as the United States and Canada, Latin America, Europe, and the Asia-Pacific.

LivePerson Market Opportunities, M&A and Geo Expansions

LivePerson appointed John Sabino as CEO, bringing leadership experience from previous roles at VMware and Splunk. The company has continued to enhance its Conversational AI capabilities with new features designed to improve large-scale customer engagement, including AI Search, On-Demand Recommendations, advanced Natural Language Understanding, and performance measurement tools. Additionally, it expanded CRM integration through the launch of CRM Connector, enabling seamless connectivity between Webex Calling and major CRM platforms to support modernized contact center operations.

LivePerson Risks and Challenges

The shift from live online calls to chat is poised to impact the landscape of customer service and support significantly. Likewise, LivePerson's recent initiative to provide a free version of LiveEngage for a single login has the potential to commoditize or even cannibalize its other offerings.

A company's revenue might experience fluctuations due to challenges in attracting and retaining new customers, the introduction of new services by the company or competitors, alterations in pricing models or policies, and the capacity to consistently incorporate artificial intelligence, machine learning, and automation into their services.

LivePerson Ecosystem, Partners, Resellers and SI

LivePerson has formed strategic partnerships with Tech Mahindra and Afiniti to enhance customer engagement across key industries. The collaboration with Tech Mahindra focuses on transforming customer experiences in the financial services and healthcare sectors through AI-driven digital solutions. Meanwhile, the partnership with Afiniti integrates AI-based customer-agent pairing into LivePerson’s Conversational Cloud, aiming to improve digital interactions by matching customers with the most suitable contact center agents.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: