M-Files Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

M-Files Strengths, Domain Expertise, and Key Differentiators

M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk.

M-Files Recent Developments

On September 27, 2023, M-Files unveiled enhancements to its knowledge work automation platform, leveraging Generative AI (GenAI) technology. The platform, known as M-Files Aino, streamlines document management, workflow automation, collaboration, and search using natural language interaction. In January 2022, M-Files launched M-Files Smart Migration, an intelligence service designed to assist customers in migrating information into the M-Files platform more intelligently and cost-effectively. This service combines M-Files' expertise in information management with metadata-driven automation, enabling customers to seamlessly migrate documents from external repositories into M-Files while automatically classifying and adding metadata to the content.

In January 2021, M‑Files Corporation launched its new Web Client, offering customers dramatically improved usability and ease-of-use to tackle today's most pressing information management challenges. Optimized for daily use, the new Web Client offers a simplified user interface that helps customers adopt the M‑Files solution faster and easier. The Web Client brings a consumer-like, user-friendly experience to the daily work of ECM users, helping deliver new efficiencies in their information management operations. It provides a modern, simplified all-in-one view and offers intuitive user flows that adapt to the user’s needs and behavior.

In February 2020, M-Files marked strong cloud adoption accelerated its subscription-based annual recurring revenue (ARR) in 2019 by more than 100 percent over 2018. The company's primary SaaS solution, M-Files Online, is a hybrid intelligent information management platform that allows customers to implement both cloud and on-premises solutions without having to separately purchase licenses for each.

In August 2019, M-Files launched M-Files for Google G Suite. The solution enriches the strengths of Google G Suite in collaboration and content creation with AI-assisted document management, workflow automation, and rich metadata capabilities to provide enhanced security, governance, and compliance. By combining the strengths of the Google G Suite apps with M-Files intelligent information management, businesses can enjoy the benefits of easy collaboration and compliance in one package.

In July 2018, M-Files Corporation, presented their solution integration with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams. M-Files accelerates Office 365 adoption through instant online and offline access to all enterprise documents and other information in network folders; SharePoint sites; CRM systems, such as Dynamics CRM and Salesforce; and ERP systems, such as Dynamics 365, GP, NAV and AX, NetSuite and SAP all without requiring data migration.

M-Files Mergers and Acquisitions (M&A) Activities

On February 8, 2023, M-Files acquired Ment (formerly Contract Mill Oy), a top-tier no-code document automation technology firm headquartered in Espoo, Finland. This strategic move positions M-Files to offer enhanced document automation capabilities to its clientele. With this integration, customers, both new and existing, gain access to tools facilitating rapid automation of their documents. The result is expedited creation of customized documents, aligning seamlessly with a company's specific rules and best practices, all achieved within minutes. In April 2021, M-Files, the intelligent information management company, announced the acquisition of Hubshare to bolster external content sharing and collaboration and deliver an improved digital client experience. Hubshare offers a secure digital workplace portal that enhances user and client engagement through collaborative working, secure file sharing and project management. Now part of the M-Files product portfolio, Hubshare provides a secure information exchange platform where companies can be forerunners in driving digitalization and improving the customer experience using branded, customizable client portals. The portals can be quickly and easily tailored to meet individual client needs which drives collaboration and productivity.

In February 2017, M-Files acquired StreamDesign, a consulting and information management services company based in France, and later in August 2017, they acquired Apprento, a Canadian-based provider of artificial intelligence and natural language processing technology solutions.

M-Files Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying M-Files applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of M-Files and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified M-Files customers.

M-Files Key Enterprise and Cloud Applications

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M-Files Direct vs Indirect sales

M-Files Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified M-Files Customers

No. of M-Files Customers: 5000

No. of M-Files Enterprise Applications Customers: 5000

No. of M-Files Cloud Customers: x

No. of M-Files Cloud Subscribers: x

More than 5,000 customers in 100 countries use M-⁠Files to optimize document management, instantly find the right information in any context, improve collaboration, automate business processes, and enforce information control. Among M-Files customers are NBC Universal, United Nations Environment Programme, Rovio, Mitani, Reima, Parkfairfax, OMV, Bahlsen LLP, Walter Scott & Partners Limited, Lucas Onderwijs, Berggren, Vigor, and many others.

In 2022, to amplify its strong partnership with Microsoft, M-Files announced new M-Files subscription offerings in the Microsoft Azure Marketplace. Customers can now order M-Files subscriptions directly via the Azure Marketplace and tie their M-Files subscription to their Microsoft Azure Consumption Commitment (MACC). Joint M-Files and Microsoft Azure cloud customers include Wärtsilä, OMV, Crowe, and VDA.

M-Files Market Opportunities, M&A and Geo Expansions

M-Files, a global leader in information management, today announced that the company achieved 33 percent year-over-year (YOY) growth in subscription revenue and 40 percent growth in new customer sales in 2022. M-Files continued to dominate the small and medium-sized business (SMB) market and drive value into the enterprise market with an average new customer deal size that grew 60 percent YOY. In 2022, M-Files boosted sales in Western Europe by 59 percent, grew bookings for Professional Services industry customers by 30 percent, and gained 100 new clients for its external collaboration solution, M-Files Hubshare, reaching new milestones in key growth metrics.

In January 2021, M‑Files, the intelligent information management company, announced that it has received a strategic investment of $80 million (€67 million). Bregal Milestone, a European growth capital firm, led the round with current investors Partech, Tesi, and Draper Esprit also participating.

In June 2020, M-Files expanded their strategic partnership with Iron Mountain, the global leader in storage and information management services, to new geographical areas, the latest being the Nordic region, including the countries of Sweden, Denmark, Finland and Norway. The partnership is focused on helping businesses drive digital transformation by offering intelligent information management solutions to customers across multiple industries, supporting both organization-wide and focused departmental use cases, such as invoice processing and general document management, as well as contract asset and project management.

At the same period in 2020, M-files partnered with Fuji Xerox Asia Pacific Pte Ltd to deliver a digital business solution for companies in the Asia-Pacific (APAC) region, featuring automated workflows together with intuitive information management and compliance support that is deployable in the cloud, on-premise or both.

In February 2019, M-Files marked its tenth consecutive year of strong growth, driven by its innovative digital business solutions that help organizations easily find, manage and process documents and information in context from any device. Continuing the successful expansion of its Software-as-a-Service (SaaS) business model, M-Files grew its annual recurring revenue (ARR) in 2018 by more than 30 percent over 2017. ARR from customers using the company's cloud-based service grew even faster at over 70 percent year over year. Strong performance in 2018 is the latest milestone in the company's sustained track record, resulting in a compound revenue growth rate of more than 3,000 percent over the last ten years.

M-Files Risks and Challenges

M-Files global expansion is heavily reliant on its ecosystem.

M-Files Ecosystem, Partners, Resellers and SI

M-Files works with technology and solution developers, systems integrators, and resellers to help companies improve how they do business in the work-from-anywhere world. M-Files has been a strong Microsoft Partner in Microsoft’s ISV and Azure IP Co-sell programs for several years. In 2022, to amplify its partnership with Microsoft, M-Files announced new M-Files subscription offerings in the Microsoft Azure Marketplace. M-Files also unveiled enhanced integrations with Microsoft Teams and Microsoft Outlook, offering customers a simple, user-friendly, and compliant way for external and internal users to collaborate on M-Files content securely and conveniently.

M-Files Cloud Infrastructure Insights

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• M-Files Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: