Marchex Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Marchex Strengths, Domain Expertise, and Key Differentiators

Marchex harnesses the power of artificial intelligence (“AI”) and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through their prescriptive analytics solutions, they enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading business-to-business-to-consumer ("B2B2C") vertical markets, including several of the world’s most innovative and successful brands.

Marchex Recent Developments

Marchex integrated its Engage for Automotive solution into the Fortellis Commerce Exchange Platform, enabling automotive dealers to enhance customer engagement through real-time conversation intelligence within the CDK Elead CRM. This integration supports sales managers and staff by automating data entry and syncing customer maintenance records, improving efficiency, data accuracy, and personalization. By streamlining workflows and reducing manual tasks, dealers can focus more on delivering tailored customer experiences. The initiative underscores Marchex’s commitment to delivering innovative solutions that drive operational performance and revenue growth.

Marchex Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Marchex applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Marchex and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Marketing Edge, Sonar Business Text Messaging, Marchex Platform Services, Spotlight, Engage, Call Summary and Sentiment Suite, AI for Industry Solution customers.

Marchex Key Enterprise and Cloud Applications

Marketing Edge, Sonar Business Text Messaging, Marchex Platform Services, Spotlight, Engage, Call Summary and Sentiment Suite, AI for Industry Solution

Marchex Revenues, $M:

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Marchex Enterprise Applications Revenues By Functional Markets, $M:

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Marchex Direct vs Indirect sales

Marchex Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Marchex Customers

No. of Marchex Customers: 600

No. of Marchex Enterprise Applications Customers: 600

No. of Marchex Cloud Customers: 600

No. of Marchex Cloud Subscribers: x

Marchex boasts a robust customer base, serving approximately 600 customers across the United States and Canada. This expansive reach underscores Marchex's ability to cater to diverse markets and industries, reaffirming its position as a trusted partner for businesses seeking revenue generation and optimization solutions. They operate primarily in U.S. domestic markets with a desire to move into other markets over time.

Marchex Market Opportunities, M&A and Geo Expansions

The launch of Marchex Conversation DNA signifies a significant opportunity for businesses to leverage advanced technology for voice and text conversation decoding, scoring, and categorization. This core technology, part of the broader conversation intelligence product suite, taps into Marchex's proprietary AI infrastructure. Analyzing vast volumes of voice conversations and text messages annually, Marchex's AI signals empower businesses to anticipate customer needs and deliver highly personalized experiences. The integration hub, Marchex Anywhere, opens doors for virtually any business to access these valuable AI signals, presenting a horizontal market opportunity for Marchex to expand its reach.

Marchex Risks and Challenges

Marchex acknowledges the unpredictable and potentially significant impacts of ongoing COVID-19 uncertainties. Adverse effects on business operations and future financial performance are considered potential risks. The company also recognizes the challenge of market seasonality, which might lead to fluctuations in quarterly results, affecting growth rates and market securities.

Marchex Ecosystem, Partners, Resellers and SI

Marchex primarily engages in direct sales, emphasizing a focused and direct approach to market penetration. The integration of Marchex Engage for Automotive into the Fortellis Commerce Exchange Platform exemplifies the company's commitment to ecosystem partnerships, collaborating with platforms to enhance industry-specific solutions. This strategic integration underscores Marchex's dedication to providing valuable offerings that resonate with industry demands and trends.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: