Mark43 Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Mark43 Strengths, Domain Expertise, and Key Differentiators

Mark43 specializes in the development of cloud-based software solutions tailored for the public-safety sector. Mark43 RMS enables police to collect, manage, analyze, and share key crime and investigation data in a centralized application. Wherever they are working, officers and investigators can quickly and easily access the data from phones, tablets, or laptops. In a parallel capacity, Mark43 CAD (Computer-Aided Dispatch) provides 911 call takers and responding units with a contemporary, web-based solution designed to streamline the management of emergency calls. This solution is crafted to enhance efficiency and safety in emergency response procedures. Moreover, Mark43 ANALYTICS adds another layer of sophistication by transforming structured CAD and RMS data into insightful visualizations, including graphs, charts, tables, and maps. These visual representations are customized to align with the operational needs and preferences of each agency, contributing to a more nuanced understanding of the overall operational landscape.

Mark43 Recent Developments

​Mark43 has recently achieved several significant milestones, reinforcing its position as a leader in cloud-native public safety technology. The company introduced Mark43 Booking, a mobile-first solution that enables officers to initiate the jail booking process directly from the field, enhancing efficiency and safety during detainee intake and release. This tool integrates seamlessly with Mark43’s Records Management System (RMS), ensuring real-time data synchronization.​ In terms of leadership, Robert “Bob” Hughes was appointed as Chief Executive Officer, bringing over 30 years of experience in scaling technology companies to guide Mark43's next phase of growth.​

Mark43 has also expanded its international presence by partnering with the New South Wales Police Force in Australia to implement a comprehensive Integrated Policing Operations System (IPOS), marking one of the largest deals of its kind in the international market. Additionally, the company has extended its reach to the United Kingdom through a collaboration with Cumbria Constabulary, providing modern technology solutions to enhance community safety.​

To further support public safety agencies, Mark43 launched an Alternate Computer-Aided Dispatch (CAD) system designed to serve as a resilient backup during critical incidents, ensuring uninterrupted operations even during system outages. Demonstrating a strong commitment to data security, Mark43 achieved SOC 2 Type II compliance, with its SOC 3 report publicly available, affirming the company's adherence to rigorous security standards.​

Mark43 Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Mark43 applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Mark43 and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Mark43 CAD, Mark43 RMS, Mark43 ANALYTICS, Mark43 BriefAI, Mark43 ReportAI, Mark43 OnScene customers.

Mark43 Key Enterprise and Cloud Applications

Mark43 CAD, Mark43 RMS, Mark43 ANALYTICS, Mark43 BriefAI, Mark43 ReportAI, Mark43 OnScene

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Mark43 Direct vs Indirect sales

Mark43 Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Mark43 Customers

No. of Mark43 Customers: 120

No. of Mark43 Enterprise Applications Customers: 120

No. of Mark43 Cloud Customers: 120

No. of Mark43 Cloud Subscribers: x

Mark43's software has been successfully implemented in over 120 public safety agencies worldwide, attesting to its widespread adoption and effectiveness in the industry. Noteworthy recent customer acquisitions encompass diverse law enforcement entities, including the New South Wales Police Force in Australia, Hawthorne Police Department, Boston Police Department, San Antonio Police Department, West Covina Police Department, Lafayette Parish Sheriff’s Office, Addison Police Department, and Carrollton Police Department. Among the esteemed clientele of Mark43 are prominent entities such as the Richmond Police Department, Metropolitan Police Department in Washington, D.C., Placentia Police Department, Clackamas County Sheriff’s Office, Camden County Police Department, and various others. This extensive roster of customers underscores the broad applicability and trusted performance of Mark43's solutions across different law enforcement agencies.

Mark43 Market Opportunities, M&A and Geo Expansions

Mark43 is well-positioned to capitalize on significant growth opportunities in the public safety technology sector. With over $257 million in funding from prominent investors such as The Spruce House Partnership, Tiger Global Management, and General Catalyst, the company is expanding its cloud-native platform to serve more than 250 public safety agencies worldwide, including major U.S. cities and international markets like Australia, the U.K., and Canada . Strategic partnerships with innovative firms like Callyo enhance its Records Management System by integrating mobile investigative tools, streamlining workflows, and improving data accessibility for law enforcement agencies . Additionally, the launch of Mark43 RMS Essentials addresses the needs of smaller agencies, tapping into an underserved segment of the market . These initiatives, coupled with the company's commitment to continuous product development and international expansion, position Mark43 to meet the evolving demands of modern public safety

Mark43 Risks and Challenges

Mark43 faces several risks in the public safety software sector, including the complexity of integrating its solutions with diverse legacy systems used by various agencies, which can hinder seamless adoption. Cybersecurity remains a significant concern, as a vast majority of public safety organizations have experienced cyber incidents, and many lack dedicated security personnel to manage these threats effectively . Additionally, budget constraints within public safety agencies may limit their ability to invest in new technologies, impacting Mark43's client acquisition . The company also operates in a highly competitive market, contending with established players and new entrants, necessitating continuous innovation to maintain its market position . Furthermore, evolving data privacy regulations impose additional compliance requirements, potentially increasing operational costs and affecting service delivery .

Mark43 Ecosystem, Partners, Resellers and SI

Mark43 is building a robust ecosystem of public safety solutions by forming strategic partnerships with over 30 leading technology providers. Collaborating with organizations such as SPIDR Tech, Carbyne, and RapidSOS, Mark43 enhances its product offerings and technological capabilities to better serve law enforcement agencies. Its partnership with Forensic Logic, a leader in search technology and cloud-based information for law enforcement, enables seamless data integration from Mark43’s Computer Aided Dispatch (CAD) and Records Management System (RMS) into Forensic Logic’s COPLINK X platform—offering mutual customers enhanced accessibility to critical information without integration or setup fees. Additionally, through collaboration with Unisys Australia, Mark43 has extended its reach to support the New South Wales Police Force (NSWPF), further emphasizing its commitment to global public safety innovation. These integrations underscore Mark43’s mission to create the most comprehensive and interoperable ecosystem for modern law enforcement.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: