Mitel Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Mitel Strengths, Domain Expertise, and Key Differentiators

Mitel is a communications technology company that provides unified communications, collaboration tools, and contact center solutions. It serves businesses globally with a range of cloud-based, on-premise, and hybrid products. The company operates in over 100 countries and has grown through acquisitions such as Unify. Mitel focuses on delivering communication infrastructure and software primarily for enterprise customers.

Mitel Recent Developments

In March 2025, Mitel introduced Mitel CX, an AI-powered customer experience management platform designed to enhance customer engagement through automation and seamless team collaboration. This platform supports omnichannel interactions, including voice, video, chat, and social media, catering to the evolving needs of modern enterprises.

Mitel Mergers and Acquisitions (M&A) Activities

In October 2023, Mitel completed the acquisition of Unify from Atos. This move significantly increased Mitel's customer base, adding over 75 million users across more than 100 countries, and expanded its network to include over 5,500 partners and resellers. The acquisition positioned Mitel as the second-largest global provider of enterprise unified communications, enhancing its presence in regions like EMEA and strengthening its portfolio in areas such as DECT and managed services.

Mitel Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Mitel applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Mitel and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified MiCloud Contact Centers, MiContact Center Business / Enterprise, Teamwork, MiCollab, NuPoint Unified Messenger, MiCollab Advanced Messaging, customers.

Mitel Key Enterprise and Cloud Applications

MiCloud Contact Centers, MiContact Center Business / Enterprise, Teamwork, MiCollab, NuPoint Unified Messenger, MiCollab Advanced Messaging,

Mitel Revenues, $M:

Mitel Revenue Breakdown By Type, $M:

Mitel Enterprise Applications Revenues By Functional Markets, $M:

Mitel Enterprise Applications Revenues By Verticals, $M:

Mitel Revenues By Region, $M

Mitel Direct vs Indirect sales

Mitel Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Mitel Customers

No. of Mitel Customers: 25000

No. of Mitel Enterprise Applications Customers: x

No. of Mitel Cloud Customers: x

No. of Mitel Cloud Subscribers: 75 million

Mitel's customer base includes businesses of various sizes across multiple industries worldwide. It serves more than 75 million users in over 100 countries. The company’s customers primarily use its communication and collaboration solutions for enterprise operations. The customer base has expanded through acquisitions, notably the addition of Unify’s clients.

Mitel Market Opportunities, M&A and Geo Expansions

Hybrid Cloud Communications: Mitel introduced a combined portfolio strategy and the Common Communications Framework to support hybrid cloud deployments. This approach caters to organizations seeking consistent communication experiences across various deployment models.

AI Integration and Partnerships: The company announced a partnership with Zoom to develop AI-first hybrid communication solutions. Additionally, Mitel launched the Mitel CX platform, incorporating generative AI capabilities to enhance customer experience management.

Mitel Risks and Challenges

Mitel’s ongoing Chapter 11 bankruptcy restructuring poses a risk of delays or disruptions in product development and customer support. This situation may lead some existing customers, particularly large enterprises, to switch to competitors’ unified communications solutions, negatively affecting Mitel’s revenue and market share in the short term. The bankruptcy process requires Mitel to restructure its debts and operations under court supervision, which can divert management focus and resources from daily business activities. As a result, critical functions such as product updates and customer service may slow down. Large customers that depend on reliable and innovative communication platforms might perceive this uncertainty as a risk and opt for vendors with more stable financial positions, potentially leading to customer loss and weakening Mitel’s competitive standing.

Mitel Ecosystem, Partners, Resellers and SI

Mitel operates a global ecosystem that includes a broad network of over 5,000 partners, resellers, service providers, and technology integrators. These partners play a critical role in delivering Mitel’s unified communications and collaboration solutions to customers across more than 100 countries. The ecosystem supports sales, deployment, integration, and ongoing service, enabling Mitel to scale its reach and address diverse regional and industry-specific needs. Strategic alliances with infrastructure providers and technology vendors also allow Mitel to integrate its offerings into a variety of IT environments.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: