NeoAssist.com S/A Strengths, Domain Expertise, and Key Differentiators
The strengths of NeoAssist include innovations in customer support through the development and implementation of new technologies like Núb.ia, which uses artificial intelligence to summarize and provide valuable insights. The company offers omnichannel support, improving communication and enabling more efficient management of customer inquiries. NeoAssist increases customer loyalty through personalized and humanized interactions, reducing costs. With over 220 clients, the company holds a strong market position across various industries and receives positive media attention for its inclusive and innovative customer experiences.
NeoAssist.com S/A Recent Developments
In 2024, NeoAssist launched Núb.ia, an artificial intelligence that summarizes key events and presentations in the field of customer experience and support. This initiative allowed users to gain valuable insights from the most important events in the industry.
NeoAssist.com S/A Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying NeoAssist.com S/A applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of NeoAssist.com S/A and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified NeoAssist Platform customers.
NeoAssist.com S/A Overview
Rua Haddock Lobo, 846 - 13 Andar - Jardins
São Paulo, x, 01414-002, Brazil
55 11 3323-3456
Ownership: - x
Number of Employees: 100
Functional Markets: Analytics and BI, CRM,
Key Verticals: Automotive, Banking and Financial Services, Communication, CPG, Distribution, Manufacturing, Media, Professional Services, Retail, Transportation,
NeoAssist.com S/A Key Enterprise and Cloud Applications
NeoAssist Platform
NeoAssist.com S/A Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
NeoAssist.com S/A Revenue Breakdown By Type, $M:
NeoAssist.com S/A Enterprise Applications Revenues By Functional Markets, $M:
NeoAssist.com S/A Enterprise Applications Revenues By Verticals, $M:
NeoAssist.com S/A Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
NeoAssist.com S/A Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
NeoAssist.com S/A Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified NeoAssist.com S/A Customers
No. of NeoAssist.com S/A Customers: 400
No. of NeoAssist.com S/A Enterprise Applications Customers: 400
No. of NeoAssist.com S/A Cloud Customers: x
No. of NeoAssist.com S/A Cloud Subscribers: x
NeoAssist has around 400 clients, mainly in Brazil and Latin America. Some of their key clients include brands such as Submarino, Sephora, Sky, FNAC, Walmart, Giuliana Flores, and Netshoes. NeoAssist's clients span various industries, including retail, pharmaceuticals, e-commerce, and others. The company provides support and communication technology used by large companies in the region.
NeoAssist.com S/A Market Opportunities, M&A and Geo Expansions
NeoAssist is actively working on expanding its presence in Latin America, focusing on increasing the number of clients and deepening partnerships in the region. The company plans to expand its offerings into new industries and enhance its visibility through marketing and sales activities. Additionally, NeoAssist is investing in research and development to improve its technologies and provide innovative solutions for customer support. These initiatives aim to strengthen NeoAssist's market share and increase the company's competitiveness on a global scale.
NeoAssist.com S/A Risks and Challenges
NeoAssist faces several risks, including market competition, as the customer support software industry is highly competitive. The company is also dependent on technology, with potential risks related to AI system defects or limitations. Changes in regulations, especially around data privacy and security, could require operational adjustments. Additionally, economic fluctuations in Latin America, where NeoAssist has a strong presence, may affect demand for its services. To mitigate these risks, NeoAssist needs to focus on innovation, stay updated with technological trends, comply with regulations, and understand the economic conditions in the region.
NeoAssist.com S/A Ecosystem, Partners, Resellers and SI
NeoAssist actively builds partnerships with significant companies and organizations to expand its offering and provide innovative solutions to its clients. The company collaborates with tech giants such as Microsoft and IBM, allowing it to leverage cutting-edge technologies and deliver solutions on a global scale. Partnerships with companies like Paloalto, SentinelOne, Exabeam, Delphix, and Agilepoint enrich NeoAssist's ecosystem and provide complementary solutions for its customers. These strategic partnerships play a key role in strengthening NeoAssist's market position and expanding its customer base.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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