NeoAssist.com S/A Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

NeoAssist.com S/A Strengths, Domain Expertise, and Key Differentiators

Founded in 2001 by Albert Deweik and Roy Nasser, NeoAssist has emerged as a leading player in the Brazilian market, offering an omnichannel platform designed to optimize customer service operations.

With over two decades of experience in the industry, NeoAssist has honed its expertise in customer service and understands the unique challenges and requirements of the Brazilian market.

The company offers an innovative omnichannel platform that optimizes customer service operations and seamlessly integrates with CRM, ERP, and other systems. This ensures a comprehensive 360° view of customer interactions.

NeoAssist.com S/A Recent Developments

NeoAssist has been making significant strides in recent years, leveraging cutting-edge technology to revolutionize customer service in Brazil. In April 2020, the company launched a remote service module that utilizes audio and video tools, enabling more personalized and humanized customer interactions. This innovation allows companies to showcase products, address queries, and provide real-time assistance, thereby enhancing customer loyalty and reducing costs. NeoAssist has garnered positive attention from the press, highlighting its commitment to inclusive customer experiences.

NeoAssist.com S/A Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying NeoAssist.com S/A applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of NeoAssist.com S/A and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified NeoAssist Platform customers.

NeoAssist.com S/A Overview

Rua Haddock Lobo, 846 - 13 Andar - Jardins

São Paulo, x, 01414-002, Brazil

55 11 3323-3456

https://www.neoassist.com/

Ownership: - x

Number of Employees: 100

Functional Markets: Analytics and BI, CRM,

Key Verticals: Automotive, Banking and Financial Services, Consumer Packaged Goods, Distribution, Manufacturing, Media, Professional Services, Retail, Transportation,

NeoAssist.com S/A Key Enterprise and Cloud Applications

NeoAssist Platform

NeoAssist.com S/A Revenues, $M:

Type/Year	2022	2023	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
Enterprise Applications Revenues, $M	Subscribe	Subscribe	Subscribe
Cloud Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

NeoAssist.com S/A Revenue Breakdown By Type, $M:

Type	License	Services	Hardware	S&M	SaaS	PaaS	IaaS	Other	Total
% of Total Revenues	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	100%
Revenues, $M	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe

NeoAssist.com S/A Enterprise Applications Revenues By Functional Markets, $M:

Split by Functional Markets	% of Total Revenues	2023 Enterprise Apps Revenues, By Functional Markets, $M
Analytics and BI	Subscribe	Subscribe
Collaboration	Subscribe	Subscribe
Content Management	Subscribe	Subscribe
Customer Relationship Management	Subscribe	Subscribe
eCommerce	Subscribe	Subscribe
Enterprise Performance Management	Subscribe	Subscribe
ERP Financial Management	Subscribe	Subscribe
ERP Services and Operations Management	Subscribe	Subscribe
Human Capital Management	Subscribe	Subscribe
IT Service Management	Subscribe	Subscribe
PLM/Engineering	Subscribe	Subscribe
Project Portfolio Management	Subscribe	Subscribe
Procurement	Subscribe	Subscribe
Sales Performance Management	Subscribe	Subscribe
Supply Chain Management	Subscribe	Subscribe
Treasury and Risk Management	Subscribe	Subscribe
Total	Subscribe	Subscribe

NeoAssist.com S/A Enterprise Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2023 Enterprise Apps Revenues, By Verticals, $M
Aerospace and Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure and Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil, Gas and Chemicals	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utilities	Subscribe	Subscribe
Total	Subscribe	Subscribe

NeoAssist.com S/A Revenues By Region, $M

Region	% of Total Revenues	2023 Total Revenues, $M	2023 Enterprise Applications Revenues, $M	2023 Cloud Applications Revenues, $M
Americas	Subscribe	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe	Subscribe

NeoAssist.com S/A Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

NeoAssist.com S/A Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified NeoAssist.com S/A Customers

No. of NeoAssist.com S/A Customers: 500

No. of NeoAssist.com S/A Enterprise Applications Customers: 500

No. of NeoAssist.com S/A Cloud Customers: x

No. of NeoAssist.com S/A Cloud Subscribers: x

NeoAssist has established a strong customer base in Brazil and Latin America, serving approximately 400 operations. Some notable customers include Submarino, Sephora, Sky, FNAC, Walmart, Giuliana Flores, and Netshoes, among others. These reference customer wins demonstrate NeoAssist's ability to cater to diverse industries and provide effective solutions to renowned brands.

NeoAssist.com S/A Market Opportunities, M&A and Geo Expansions

NeoAssist has identified several market opportunities on both the horizontal and vertical levels.

Horizontally, there is a growing demand for advanced customer service solutions globally, presenting an opportunity for NeoAssist to expand its footprint beyond South America.

Vertically, the healthcare sector holds significant potential, as demonstrated by NeoAssist's initiative to provide a free chat platform to healthcare institutions. By capitalizing on these opportunities, NeoAssist can further solidify its market position and drive growth.

NeoAssist.com S/A Risks and Challenges

While NeoAssist has experienced success in the South American region, expanding sales outside the continent poses a challenge.

NeoAssist.com S/A Ecosystem, Partners, Resellers and SI

NeoAssist currently caters to an extensive client base encompassing approximately 400 operations across the thriving markets of Brazil and Latin America. The company primarily engages in direct sales to establish and nurture relationships with these valued customers. This widespread presence underscores NeoAssist's commitment to delivering comprehensive customer service solutions to organizations in the region..

NeoAssist.com S/A Cloud Infrastructure Insights

Subscribe to read more about:

NeoAssist.com S/A Public Cloud and Infrastructure (IaaS)
NeoAssist.com S/A Platform (PaaS)
NeoAssist.com S/A Application Delivery
NeoAssist.com S/A Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ