Neocase Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Neocase Strengths, Domain Expertise, and Key Differentiators

Neocase Software, established in 2001, is a leading provider of cloud-based Human Resources (HR) service delivery solutions. The company's platform is designed to automate administrative tasks, streamline workflows, and enhance overall HR efficiency.​

Neocase's platform offers a comprehensive suite of features, including:​ Collaborative Case Management: Facilitates efficient handling of employee inquiries and issues.​ Business Process Automation: Automates routine HR processes to reduce manual workload.​ Electronic Document Management: Enables secure storage and retrieval of HR documents.​Personalized Knowledge Base: Provides employees with access to tailored HR information.​ Self-Service Portal: Empowers employees to manage their HR needs independently.​ Analytics: Offers insights into HR operations for informed decision-making.​

A notable differentiator is Neocase's integration of artificial intelligence (AI) features, such as those powered by Azure OpenAI GPT, which enhance the efficiency and responsiveness of HR services. Neocase serves a diverse clientele, including major organizations like Société Générale, Chanel, Thales, Air France, AG2R La Mondiale, Tata Communications Services, UCB Pharma, National Oil Varco, and PSA Group. The company's solutions are utilized by over 6 million employees across 180 countries, reflecting its extensive global footprint.

Neocase Software's commitment to innovation, comprehensive feature set, and global reach position it as a formidable player in the cloud-based HR service delivery market. By continuously enhancing its platform with advanced technologies like AI, Neocase empowers organizations to optimize their HR operations and improve employee experiences.

Neocase Recent Developments

Neocase Software has made significant strides in enhancing its HR service delivery solutions. In 2023, the company introduced six innovative features, including AI-driven document processing, a knowledge base powered by Azure OpenAI GPT, automatic qualification of employee requests, intelligent translation of HR inquiries, a mobile application for employees, and a new data warehouse.

Neocase Mergers and Acquisitions (M&A) Activities

In May 2020, Neocase secured a €6 million funding round led by Entrepreneur Venture, with participation from Sofiouest and Iris Capital. This investment aimed to bolster R&D, expand sales programs, and accelerate international growth, particularly in Germany and the Nordics.

Neocase Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Neocase applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Neocase and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Neocase HR, Neocase Finance customers.

Neocase Key Enterprise and Cloud Applications

Neocase HR, Neocase Finance

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Neocase Direct vs Indirect sales

Neocase Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Neocase Customers

No. of Neocase Customers: 200

No. of Neocase Enterprise Applications Customers: 200

No. of Neocase Cloud Customers: x

No. of Neocase Cloud Subscribers: x

Neocase serves over 200 clients worldwide, with a user base exceeding 6 million employees across 180 countries. Notable clients include MGM Resorts, Bank of New York-Mellon, Smiths Group, SNCF, Societe Generale, Baker Hughes, World Bank, Thales Group, Renault, Air France, Canadian Tire, MAIF, UCB, AXA, and Groupe PSA. ​

Neocase Market Opportunities, M&A and Geo Expansions

The company's expansion into mid-market segments presents significant growth opportunities. By tailoring its offerings to organizations with 1,500 employees and more, Neocase aims to address the digitalization needs of smaller structures. The recent funding supports this initiative, enabling the development of solutions like HR Ready to cater to these markets.

Neocase Risks and Challenges

Neocase faces internal challenges in maintaining operational efficiency amid rapid expansion and integrating new technologies seamlessly. Externally, the company must navigate market competition and evolving customer demands. Expanding into new regions also requires strategic planning and localized approaches to address diverse market needs effectively.

Neocase Ecosystem, Partners, Resellers and SI

Neocase Software has strategically expanded its ecosystem through key partnerships and integrations, enhancing its position in the cloud-based HR service delivery market.​ Building upon its longstanding alliance with Microsoft, Neocase has fully integrated its HR solutions into Microsoft Teams. This integration introduces "Neo," an AI-powered chatbot that provides employees with 24/7 access to HR services directly within the Teams environment. Employees can interact with Neo to access personalized knowledge base articles, manage HR cases, and engage in live chats with HR representatives, all within the Teams platform.

Beyond these partnerships, Neocase continues to broaden its integration capabilities. The company offers pre-built connectors with leading Human Capital Management systems, including Workday, SAP SuccessFactors, and Talentsoft. Additionally, Neocase integrates with electronic signature solutions like DocuSign and AdobeSign, facilitating seamless HR processes such as contract management and document archiving.​

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: