Nexthink Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Nexthink Strengths, Domain Expertise, and Key Differentiators

​Nexthink is a leader in digital employee experience (DEX) management software, providing IT teams with real-time analytics, automation, and employee feedback across all endpoints to enhance workplace productivity. With a net expansion rate of 124% and a high renewal rate of 98.4%, Nexthink demonstrates strong customer retention and satisfaction. The company has also expanded its global presence, now serving over 1,000 customers worldwide and managing more than 15 million endpoints. Looking ahead, Nexthink's strengths are expected to lie in its continuous innovation, strategic partnerships, and commitment to enhancing digital employee experiences, positioning it well for sustained growth in the coming years.

Nexthink Recent Developments

In April 2025, AXA Germany's IT team, utilizing Nexthink's analytics, identified and addressed VPN connectivity and bandwidth issues, resulting in a 48,000-hour annual increase in sales productivity by ensuring uninterrupted access to critical applications.

​In April 2025, Nexthink unveiled Nexthink Adopt on Infinity, a Digital Employee Experience (DEX) solution that leverages AI-powered analytics to enhance application adoption and employee productivity. By providing in-app guidance, self-help options, and proactive monitoring, Adopt addresses application disruptions that previously led employees to spend nearly 20 days annually navigating software challenges. This comprehensive approach not only streamlines user experiences but also offers actionable insights into application performance, enabling organizations to optimize digital workflows and maximize ROI.

​In October 2024, Atos, in partnership with Nexthink, launched the Experience Operations Center (XOC), a solution that integrates real-time data aggregation and AI-driven insights to proactively enhance digital workplace performance. Leveraging Atos' Real-Time Data Processing Framework and Nexthink Infinity, XOC aggregates data from various sources—including IT service management, endpoints, contact centers, and identity management platforms—to provide a unified, real-time performance overview. This integration enables organizations to anticipate and address user experience issues promptly, fostering improved employee engagement and productivity. By identifying hidden patterns and forecasting potential challenges based on historical data, XOC empowers agile decision-making and swift problem resolution, ensuring a seamless digital experience for all users.

Nexthink Mergers and Acquisitions (M&A) Activities

​In January 2024, Nexthink, a leader in Digital Employee Experience (DEX) management, acquired AppLearn, a UK-based provider of digital adoption solutions. This strategic move aimed to enhance Nexthink's capabilities in delivering comprehensive digital workplace experiences, addressing challenges such as application adoption inefficiencies and employee productivity barriers. By integrating AppLearn's expertise, Nexthink offers organizations tools to proactively manage IT environments during mergers and acquisitions, aiming to reduce risks and improve integration efficiency

Nexthink Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Nexthink applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Nexthink and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Nexthink Adopt, Nexthink Infinity customers.

Nexthink Key Enterprise and Cloud Applications

Nexthink Adopt, Nexthink Infinity

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Nexthink Direct vs Indirect sales

Nexthink Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Nexthink Customers

No. of Nexthink Customers: 1100

No. of Nexthink Enterprise Applications Customers: 1100

No. of Nexthink Cloud Customers: x

No. of Nexthink Cloud Subscribers: x

​As of early 2022, Nexthink serves over 1,100 customers globally, impacting the digital experiences of more than 15 million employees. The company has expanded its reach through partnerships with industry leaders such as HP, Citrix, Qualcomm Technologies, Inc., and Qualtrics. While specific numbers of cloud users are not publicly disclosed, Nexthink's solutions are designed to enhance digital experiences across both cloud and on-premises environments.

Nexthink Market Opportunities, M&A and Geo Expansions

Nexthink is poised for significant growth in the coming years by capitalizing on key opportunities such as expanding into the public sector through FedRAMP authorization, enhancing its platform with AI-driven analytics and automation to meet the rising demand for proactive IT management, and advancing its Sustainable IT solutions to help organizations reduce their carbon footprint. Additionally, the company is addressing the evolving needs of hybrid work environments by providing tools that improve digital employee experiences, positioning itself as a leader in the digital workplace transformation.

Nexthink Risks and Challenges

Nexthink faces several challenges that could impact its market position and growth. The company's premium pricing model may deter cost-conscious clients, especially when competitors offer similar services at lower prices. Its heavy reliance on continuous internet connectivity for optimal performance poses risks in regions with unstable networks. Additionally, Nexthink's brand recognition remains limited outside specific industries, potentially hindering expansion efforts. Implementing Nexthink's solutions in large organizations can be complex and time-consuming, requiring significant integration with existing IT infrastructures. Furthermore, successful adoption demands considerable change management efforts and training investments to shift organizational culture towards data-driven decision-making.

Nexthink Ecosystem, Partners, Resellers and SI

​Nexthink's ecosystem is a comprehensive suite designed to enhance Digital Employee Experience (DEX) through real-time analytics, automation, and seamless integrations. At its core is Nexthink Infinity, a cloud-native platform that provides visibility into IT environments, enabling proactive issue resolution. Complementing this are tools like Nexthink Flow, a low-code orchestration engine that automates complex workflows, and Nexthink Integrate, which facilitates data exchange with third-party applications such as ServiceNow and Microsoft Teams . The Nexthink Library offers pre-built content packs for rapid deployment of best practices , while Nexthink Learn provides role-based training to support continuous learning. Together, these components empower IT teams to proactively enhance employee productivity and satisfaction through data-driven strategies.​

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: